Scammer - Sportbet.one
What happened - Ignored responsible gambling and numerous tries to ban account, whilst aware of my mental health and addiction.
Amount- £15000gbp
Payment method - EOS via coinbase
Proof of live chats and emails below;
https://talkimg.com/images/2024/05/12/1ndjm.jpeg
https://talkimg.com/images/2024/05/12/1nHvC.jpeg
https://talkimg.com/images/2024/05/12/1nuDW.jpeg
https://talkimg.com/images/2024/05/12/1nAnJ.jpeg
https://talkimg.com/images/2024/05/12/1nSgb.jpeg
https://talkimg.com/images/2024/05/12/1nnuv.jpeg
https://talkimg.com/images/2024/05/12/1nGxI.jpeg
https://talkimg.com/images/2024/05/12/1nCNH.jpeg
https://talkimg.com/images/2024/05/12/1nPOz.jpeg
https://talkimg.com/images/2024/05/12/1nQog.jpeg
https://talkimg.com/images/2024/05/12/1nmPd.jpeg
https://talkimg.com/images/2024/05/12/1n6j5.jpeg
https://talkimg.com/images/2024/05/12/1nTC2.jpeg
https://talkimg.com/images/2024/05/12/1nENj.jpeg
https://talkimg.com/images/2024/05/12/1ntvc.jpeg
https://talkimg.com/images/2024/05/12/1nziP.jpeg
https://talkimg.com/images/2024/05/12/1nI4G.jpeg
https://talkimg.com/images/2024/05/12/1nNuq.jpeg
Topic: Sportbet.one unethical and don't abide by responsible gambling (Read 124 times)
Hi,
Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.
To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.
At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.
Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.
To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.
At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.
It's good to hear that you're going into rehab. I hope it works for good this time. If I may suggest, to help preventing you from a relapse in the future, you might be interested to look into gambling blocking software like gamblock? I don't think they're free, but they might help to a degree.
Hi,
Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.
To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.
At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.
Thanks all for the advise and confidentiality advice its much appreciated. I'll get working on what yous have all said.
To be honest at this stage I don't care about personal compensation, it's more about creating awareness as to how these companies operate.
At the start it was chasing losses, but this company will keep preying upon vulnerable gamblers such as myself so by raising this hopefully it helps to protect me whilst i go into rehab again, as well as helping to prevent the same thing happening to others.
The chat log is from september 2023, if you're still gambling irresponsibly you shouldn't stay like that, hoping that any casino will exclude you. With Web3.0 and dapps you will always find some casinos or gambling games allowing you to bet big stakes without any protection unfortunately. So you should take your addiction seriously and consult a psychiatrist in order to treat your addiction. Risk addiction is a dangerous condition.
This casino is half-decentralized, and the centralized part is licensed at a small autonomous island (Moheli) from a small third world country the Comoros.
I don't know the gambling laws of this jurisdiction, but it's very likely that it won't be easy at all to take any legal action there for a self-exclusion dispute as a foreigner IMO.
https://sportbet.one/licensecertificate.pdf
This casino is half-decentralized, and the centralized part is licensed at a small autonomous island (Moheli) from a small third world country the Comoros.
I don't know the gambling laws of this jurisdiction, but it's very likely that it won't be easy at all to take any legal action there for a self-exclusion dispute as a foreigner IMO.
https://sportbet.one/licensecertificate.pdf
I suggest to deleting your name and the email address in this post, because Im pretty sure that is your real name. This forum is open to the public and anyone can read it.
If you intend to get a proper compensation from them, the only way is to hire a lawyer and file a formal complaint against them, but that will cost you a lot of money and time.
- snip -
Im sorry to hear this - In a case like this, pressure from the public or mediation assistance from 3rd parties such as askgambler or casinoguru is unlikely to be able to resolve this problem.If you intend to get a proper compensation from them, the only way is to hire a lawyer and file a formal complaint against them, but that will cost you a lot of money and time.
Hi, thanks for heeding my advise and create your own complain thread. Can you edit your post to meet below format? It'll make things easier to understand at glance,
And can you provide those conversation in screenshots instead of copy-paste the entire convo here? It'll be much better and a tad bit more credible that way. You can upload the screenshot to talkimg, I'll quote them for visibility.
Code:
[b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
And can you provide those conversation in screenshots instead of copy-paste the entire convo here? It'll be much better and a tad bit more credible that way. You can upload the screenshot to talkimg, I'll quote them for visibility.
Hi all,
Looking advice. I initially started betting with this company sportbet.one a year ago. I tried last may to self exclude and they made it impossible for me to do so. Ignoring requests via live chat and saying they couldnt even though their website advertised you can. I hit their self exclude in settings but it allows you to log straight back in and just says reenable account.
I waited their 4 days before account was meant to be excluded for good but their system didn't work. I complained about this and instead of blocking account they offered me bonuses to keep playing and this was after several emails and live chats begging for help.
Since then I've been able to create more accounts with them using same ipaddress and same crypto wallet. Ive begged them to help me and block me from creating new accounts or depositing via my crypto wallet and they just ignore.
I know I'm accountable for my addiction, but i just feel this company prays upon the vulnerable.
They've taken 20-30000gbp from me in the last year and offered me $1000 because their self exclusion wasn't working and advised me to create a new accohnt account to receive it knowing rightly i would lose it all to them again.
The ignoring of requests to self exclude and their broken system goes against their own policies stated on their website.
Any help in relation to this would be greatly appreciated.
Thanks,
Aaron
Below is some evidence;
From: sportbet.one <[email protected]>
Sent: 25 September 2023 12:46
To: Aaron >
Subject: Re: Proof
Hi,
The customer success department has decided to award you a one-time No Deposit Bonus of $1000, taking into account your activity on the platform and the software error with the self-exclusion feature. To receive the bonus, you just need to log in to your wallet on the website and a new EOS account will be generated for you. This is because your previous account was deleted at your request.
In the future, you will be able to receive 20% cashback in the form of a No Deposit Bonus every Friday, as you have already been informed about earlier.
Sincerely,
Karin
Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)
Chat Transcript with Visitor 51043251
Chat started on 28 Sep 2023, 07:55 AM (GMT+0)
(07:55:44) *** Visitor 51043251 joined the chat ***
(07:55:44) Personal Concierge
Hi there! Players from UK can play without VPN. Also, you can enjoy no KYC & instant withdrawals!
(07:58:23) Visitor 51043251
Hello
(07:58:29) *** Julia R. joined the chat ***
(07:58:35) Julia R.
Hello! Julia is here to help
(07:58:40) Visitor 51043251
Hi, can I ask if you're licensed
(07:59:23) Julia R.
We are a decentralized platform, so we do not fall under licensing
(08:00:37) Visitor 51043251
Just the bottom of your page says licensed and secured
(08:00:56) Julia R.
All our transactions are being processed by blockchain smart-contracts and are 100% public so you may confirm all our payouts here https://bloks.io/account/sportbet1bet
(08:01:02) Visitor 51043251
Visitor uploaded: licensecertificate.pdf
URL: https://v2uploads.zopim.io/O/i/y/OiyoboKhfy4gSH2xcQbBDqoEgvn9DgTi/fc18993b1bc430e9b6bdde713a30dd81363c9be8.pdf
Type: application/pdf
Size: 1547087
(08:02:02) Visitor 51043251
What's this at the botto
(08:02:18) Visitor 51043251
Bottom of your page that states licensed and has a certificate of license
(08:03:19) Julia R.
As we have casino part as well
(08:03:35) Julia R.
So you may check this certificate
(08:04:34) Visitor 51043251
Okay so they license your casino?
(08:06:52) Julia R.
Here you have checked the certificate gaming license
(08:07:12) Visitor 51043251
So does this allow your company to operate the casino?
(08:08:44) Julia R.
Yes, is there any issue with that?
(08:09:43) Visitor 51043251
Thanks, that's all I need to know. Just needed someone to contact based on my experience with your website.
(08:10:51) Julia R.
Let me know if I can be of any assistance
(08:15:22) Visitor 51043251
I've tried so many times and had no luck with your company. In fact when explaining about my addiction, you know what your company did, they offered me bonuses to keep me playing and to keep draining my wages from me. I've all the evidence, including failure of self exclusion, failure of duty of care and much more information that needs to be addressed. I've tried and tried with your company but sadly I've got nowhere so I need to present this evidence elsewhere now.
(08:16:50) Julia R.
We can not cancel your account from our side
(08:17:22) Julia R.
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(08:17:39) Julia R.
We have only this way to cancel
(08:18:30) Visitor 51043251
I've done that before, it failed to work, yous even acknowledge your system failed. I then self excluded again and complained and yous offer me a bonus even though I've made yous aware I'm a gambling addict, then advised to create another account and have a bonus even though I wanted account closed.
(08:18:35) Visitor 51043251
This is really immoral
(08:19:18) Visitor 51043251
I've also asked for owners details, head of company, management etc and every time been ignored
(08:20:04) Julia R.
Could you please provide sbet account name
(08:20:24) Visitor 51043251
[email protected]
(08:20:38) Julia R.
So I will be able to check
(08:20:48) Visitor 51043251
Thank you
(08:21:19) Visitor 51043251
This has been going on for months, I've all the evidence in my emails and screenshots if you want me to forward them on
(08:24:52) Julia R.
Yes, I see
I see in history that agents informed you about closing account details
(08:25:37) Visitor 51043251
Which was done
(08:25:52) Visitor 51043251
Do you not see them also saying self exclusion stopped working when yous got hacked
(08:26:07) Visitor 51043251
Do you not see them offering me bonuses even after I told them I'm a gambling addict
(08:26:24) Visitor 51043251
There's a severe failure of duty of care here
(08:28:07) Julia R.
Sorry, but we really do not have an option to close your account from our side
(08:28:28) Visitor 51043251
Your own terms and conditions state to send an email for account closure
(08:28:36) Visitor 51043251
So yous break them.
(08:28:47) Visitor 51043251
I closed account and was told to reopen one for the bonus
(08:28:55) Visitor 51043251
How can you not see that this is wrong
(08:30:19) Julia R.
I can totally understand your frustration
(08:31:16) Visitor 51043251
It's not just frustration, yous have robbed me of my life.
(08:31:40) Visitor 51043251
An know fine well I'm suffering and yet allow it to happen, take no ownership, even when your company has made mistakes
(08:31:47) Visitor 51043251
That's why I need to take this further
(08:33:43) Julia R.
I will also send all of the information provided by you to our manager, thank you for letting me know about this case
(08:34:33) Visitor 51043251
Okay thank you, and will they reach out to me?
(08:35:05) Julia R.
Once get any reply on this information
(08:35:17) Visitor 51043251
Will it be to my email?
(08:35:26) Julia R.
Yes
(08:35:58) Visitor 51043251
Okay thank you
(08:36:20) Julia R.
Thank you for contacting us
(08:36:30) *** Visitor 51043251 left the chat **
Looking advice. I initially started betting with this company sportbet.one a year ago. I tried last may to self exclude and they made it impossible for me to do so. Ignoring requests via live chat and saying they couldnt even though their website advertised you can. I hit their self exclude in settings but it allows you to log straight back in and just says reenable account.
I waited their 4 days before account was meant to be excluded for good but their system didn't work. I complained about this and instead of blocking account they offered me bonuses to keep playing and this was after several emails and live chats begging for help.
Since then I've been able to create more accounts with them using same ipaddress and same crypto wallet. Ive begged them to help me and block me from creating new accounts or depositing via my crypto wallet and they just ignore.
I know I'm accountable for my addiction, but i just feel this company prays upon the vulnerable.
They've taken 20-30000gbp from me in the last year and offered me $1000 because their self exclusion wasn't working and advised me to create a new accohnt account to receive it knowing rightly i would lose it all to them again.
The ignoring of requests to self exclude and their broken system goes against their own policies stated on their website.
Any help in relation to this would be greatly appreciated.
Thanks,
Aaron
Below is some evidence;
From: sportbet.one <[email protected]>
Sent: 25 September 2023 12:46
To: Aaron >
Subject: Re: Proof
Hi,
The customer success department has decided to award you a one-time No Deposit Bonus of $1000, taking into account your activity on the platform and the software error with the self-exclusion feature. To receive the bonus, you just need to log in to your wallet on the website and a new EOS account will be generated for you. This is because your previous account was deleted at your request.
In the future, you will be able to receive 20% cashback in the form of a No Deposit Bonus every Friday, as you have already been informed about earlier.
Sincerely,
Karin
Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)
Chat Transcript with Visitor 51043251
Chat started on 28 Sep 2023, 07:55 AM (GMT+0)
(07:55:44) *** Visitor 51043251 joined the chat ***
(07:55:44) Personal Concierge
Hi there! Players from UK can play without VPN. Also, you can enjoy no KYC & instant withdrawals!
(07:58:23) Visitor 51043251
Hello
(07:58:29) *** Julia R. joined the chat ***
(07:58:35) Julia R.
Hello! Julia is here to help
(07:58:40) Visitor 51043251
Hi, can I ask if you're licensed
(07:59:23) Julia R.
We are a decentralized platform, so we do not fall under licensing
(08:00:37) Visitor 51043251
Just the bottom of your page says licensed and secured
(08:00:56) Julia R.
All our transactions are being processed by blockchain smart-contracts and are 100% public so you may confirm all our payouts here https://bloks.io/account/sportbet1bet
(08:01:02) Visitor 51043251
Visitor uploaded: licensecertificate.pdf
URL: https://v2uploads.zopim.io/O/i/y/OiyoboKhfy4gSH2xcQbBDqoEgvn9DgTi/fc18993b1bc430e9b6bdde713a30dd81363c9be8.pdf
Type: application/pdf
Size: 1547087
(08:02:02) Visitor 51043251
What's this at the botto
(08:02:18) Visitor 51043251
Bottom of your page that states licensed and has a certificate of license
(08:03:19) Julia R.
As we have casino part as well
(08:03:35) Julia R.
So you may check this certificate
(08:04:34) Visitor 51043251
Okay so they license your casino?
(08:06:52) Julia R.
Here you have checked the certificate gaming license
(08:07:12) Visitor 51043251
So does this allow your company to operate the casino?
(08:08:44) Julia R.
Yes, is there any issue with that?
(08:09:43) Visitor 51043251
Thanks, that's all I need to know. Just needed someone to contact based on my experience with your website.
(08:10:51) Julia R.
Let me know if I can be of any assistance
(08:15:22) Visitor 51043251
I've tried so many times and had no luck with your company. In fact when explaining about my addiction, you know what your company did, they offered me bonuses to keep me playing and to keep draining my wages from me. I've all the evidence, including failure of self exclusion, failure of duty of care and much more information that needs to be addressed. I've tried and tried with your company but sadly I've got nowhere so I need to present this evidence elsewhere now.
(08:16:50) Julia R.
We can not cancel your account from our side
(08:17:22) Julia R.
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(08:17:39) Julia R.
We have only this way to cancel
(08:18:30) Visitor 51043251
I've done that before, it failed to work, yous even acknowledge your system failed. I then self excluded again and complained and yous offer me a bonus even though I've made yous aware I'm a gambling addict, then advised to create another account and have a bonus even though I wanted account closed.
(08:18:35) Visitor 51043251
This is really immoral
(08:19:18) Visitor 51043251
I've also asked for owners details, head of company, management etc and every time been ignored
(08:20:04) Julia R.
Could you please provide sbet account name
(08:20:24) Visitor 51043251
[email protected]
(08:20:38) Julia R.
So I will be able to check
(08:20:48) Visitor 51043251
Thank you
(08:21:19) Visitor 51043251
This has been going on for months, I've all the evidence in my emails and screenshots if you want me to forward them on
(08:24:52) Julia R.
Yes, I see
I see in history that agents informed you about closing account details
(08:25:37) Visitor 51043251
Which was done
(08:25:52) Visitor 51043251
Do you not see them also saying self exclusion stopped working when yous got hacked
(08:26:07) Visitor 51043251
Do you not see them offering me bonuses even after I told them I'm a gambling addict
(08:26:24) Visitor 51043251
There's a severe failure of duty of care here
(08:28:07) Julia R.
Sorry, but we really do not have an option to close your account from our side
(08:28:28) Visitor 51043251
Your own terms and conditions state to send an email for account closure
(08:28:36) Visitor 51043251
So yous break them.
(08:28:47) Visitor 51043251
I closed account and was told to reopen one for the bonus
(08:28:55) Visitor 51043251
How can you not see that this is wrong
(08:30:19) Julia R.
I can totally understand your frustration
(08:31:16) Visitor 51043251
It's not just frustration, yous have robbed me of my life.
(08:31:40) Visitor 51043251
An know fine well I'm suffering and yet allow it to happen, take no ownership, even when your company has made mistakes
(08:31:47) Visitor 51043251
That's why I need to take this further
(08:33:43) Julia R.
I will also send all of the information provided by you to our manager, thank you for letting me know about this case
(08:34:33) Visitor 51043251
Okay thank you, and will they reach out to me?
(08:35:05) Julia R.
Once get any reply on this information
(08:35:17) Visitor 51043251
Will it be to my email?
(08:35:26) Julia R.
Yes
(08:35:58) Visitor 51043251
Okay thank you
(08:36:20) Julia R.
Thank you for contacting us
(08:36:30) *** Visitor 51043251 left the chat **
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