According to screenshots you posted, you made 3 deposits with a total amount of ~1 btc two years ago. Are those all the deposits you've made? If not, when was the last one (the 1 btc deposit you mentioned in OP)?
I believe before getting to the multi-accounting issue, you need to complete the 4th level of kyc first. In this level, I suppose they ask for source of funds which is totally normal since you have deposited a big amount of money.
I believe before getting to the multi-accounting issue, you need to complete the 4th level of kyc first. In this level, I suppose they ask for source of funds which is totally normal since you have deposited a big amount of money.
I think OP rounded it up for the sake of simplicity and a guesstimate. Combined, his BTC deposit is 0.94951598. He can, of course, wrote 0.95, but I think he choose to write 1 BTC to make it simple, or he just did the math on his mind and decided that the number is close to 1.
Yes, the 0.05... here is a bit important and big to be left out [I think the term "included in" will fits better], but I think that's not the major point here. And no, I think he made another deposit other than the 1 BTC, he mentioned that he initially deposited 3,000 USD, I guess that'll be visible on "local currency" tab.
OP, I don't think it will be fair if I label this case as "active" [means the user has provided strong evidences and the representative of the casino still doesn't attend to the thread] with just those two screenshots. Do you mind to please upload more? I believe conversation with their support team will contribute much to our understanding. Your thread is still open to a huge load of questions because I don't think people can completely grasp what happened to you.
And, how long was your account left dormant? As in when did you last played before you try to withdraw recently? Not that it's related to the case and contribute to any development, just... curious.
