Of course it is my fault.
I converted a test amount of the token to the native coin and successfully sent it to my receiving address on KuCoin.
Then the next day I did the same with the main amount again, only I forgot to convert the token to the coin first and then send it. Instead, I mistakenly sent the token directly.
Since both addresses are identical and the address was suggested to me directly by my sending wallet, I unfortunately only noticed the error afterwards.
The support is just brushing me off. I think they just have the policy of not retreiving tokens manually. Binance instead is offering this service for a fee.
This is the problem, the technical solution exists, I just cannot get to a technician directly because support is shielding them off.
This is why I call for your help desperately, I just would need the right contacts to get the retreiving process going. So if anyone of you could connect me to the right persons inside KuCoin and they retreive the token, I would pay you the bounty.
Topic: 1000 USD bounty for whoever helps me get my money back - page 2. (Read 364 times)
I think Kucoin support can help you with that alone. Even you offer 1k here, someone might just pretend to help you with the process and scam you.
If the token credited on the exchange isnt supported by them, the chance is slight, especially it will take time for them to get that but I think its not impossible. But if the expenses for recovering that ia huge Im sure could negotiate and bargain with them. But honestly a mistake like that is a sin on crypto. You should always be careful on dealing with sending funds.
They always have a warning to not send tokens not supported by their exchange and might got loss.
If the token credited on the exchange isnt supported by them, the chance is slight, especially it will take time for them to get that but I think its not impossible. But if the expenses for recovering that ia huge Im sure could negotiate and bargain with them. But honestly a mistake like that is a sin on crypto. You should always be careful on dealing with sending funds.
They always have a warning to not send tokens not supported by their exchange and might got loss.
Why here? There's no KuCoin support team here that will help you out, if there is, that might a scammer.
Be careful now when anyone asks to help you, they might ask for your KuCoin information to steal left there.
Contact support and state your issue, they will surely help you out with this problem.
They had an article relevant to your problem, What Should I Do If Deposit Wrong Crypto?
It might help you to figure out the process on this request and watch this Youtube video from that article.
Good luck and be patient, you're very lucky if there's a quick response from them.
Be careful now when anyone asks to help you, they might ask for your KuCoin information to steal left there.
Contact support and state your issue, they will surely help you out with this problem.
They had an article relevant to your problem, What Should I Do If Deposit Wrong Crypto?
It might help you to figure out the process on this request and watch this Youtube video from that article.
Good luck and be patient, you're very lucky if there's a quick response from them.
No one here can able to help you with sending the wrong coin/token to your exchange account.
The exchange support is the only one that could help you with your token but according to the Kucoin article here https://www.kucoin.com/news/en-deposit-to-wrong-address
It is gone forever and they can't do anything.
Since you already contacted them and they said that they will recover your token once the token is already listed on their platform. Why not contact the developer of that token and try to request to add this token to Kucoin?
What exactly is the token are you talking about?
The exchange support is the only one that could help you with your token but according to the Kucoin article here https://www.kucoin.com/news/en-deposit-to-wrong-address
It is gone forever and they can't do anything.
Since you already contacted them and they said that they will recover your token once the token is already listed on their platform. Why not contact the developer of that token and try to request to add this token to Kucoin?
What exactly is the token are you talking about?
I don't think anyone can help you here except Kucoin support. Here is no external service which can change anything (legally) in the Kucoin backend.
You probably need to be more persistent, or maybe you didn't talk to the right person there, some of the exchanges will transfer your wrongly moved token/coin for a certain fee, ask them.
You probably need to be more persistent, or maybe you didn't talk to the right person there, some of the exchanges will transfer your wrongly moved token/coin for a certain fee, ask them.
Hello,
I have a somewhat unusual request. Namely, it is about an erroneous transaction. I accidentally sent an unlisted token to my KuCoin address. The amount has been credited to my address, but does not show up in my KuCoin account, it only shows up in the block explorer.
I have been in contact with support for some time now, however I am constantly being turned away and not directed to the technical department. Since KuCoin have the private keys to this address, there is also a technical way to recover the tokens from my KuCoin address.
Support has already admitted that the tokens can be saved once they implement the token. Only no one can tell me if this will ever happen.
So now my call to the community: I offer 1000 USD of the saved amount to the person who provides the crucial help to save the tokens.
Maybe someone who knows a member of the technical team at KuCoin and persuades them to take up my case. As I said, the support refuses to take up the matter, although I have already assured that I will pay for their effort.
I can send a screenshot of my KuCoin account and the link to the address in Block Explorer if needed. So everyone can make sure that this is a real request and not a scam.
Anyone who can help me, please drop me a personal message.
Thanks
I have a somewhat unusual request. Namely, it is about an erroneous transaction. I accidentally sent an unlisted token to my KuCoin address. The amount has been credited to my address, but does not show up in my KuCoin account, it only shows up in the block explorer.
I have been in contact with support for some time now, however I am constantly being turned away and not directed to the technical department. Since KuCoin have the private keys to this address, there is also a technical way to recover the tokens from my KuCoin address.
Support has already admitted that the tokens can be saved once they implement the token. Only no one can tell me if this will ever happen.
So now my call to the community: I offer 1000 USD of the saved amount to the person who provides the crucial help to save the tokens.
Maybe someone who knows a member of the technical team at KuCoin and persuades them to take up my case. As I said, the support refuses to take up the matter, although I have already assured that I will pay for their effort.
I can send a screenshot of my KuCoin account and the link to the address in Block Explorer if needed. So everyone can make sure that this is a real request and not a scam.
Anyone who can help me, please drop me a personal message.
Thanks
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