Hello everyone.
I'm having an issue with 10Markets with my withdrawal from 20/12/2016.
So far I have received 250 GBP only.
10Markets are refusing to pay remaining balance of 15100.94 GBP on my account.
After contacting 10Markets on Live Chat I have been told that my account is under investigation.
When I asked why I was not informed about any delays or how long will it take and whom shall I contact
regarding the matter no straight answers were given and the chat was ended by 10Markets. Furthermore
the chat function disappeared completely. Tried to logon to my account and received an error message
although prior to our conversation it was ok. To my surprise on my other device the chat was working
just fine. So I tried to contact 10Markets again, but they ended and disabled the chat one more time.
In my last email I asked 10Markets to settle my account within next seven days by 13th of January 2017
(Ticket #VEWQ1). No response from the company.
After reading these comments:
http://www.forexpeacearmy.com/forex-reviews/11914/www.10markets.comhttp://www.sick-review.com/10markets-reviewIt seems 10Markets are doing this to a large number of people.
Please see screenshots of my experience:
https://www.dropbox.com/sh/jdzu8vjkg3uzoxo/AAAlV1xEhA1owFaUejQ96brwa?dl=0Feb 28, 2017
Contacted 10Markets via Live Chat asking for an update on my account. They told me that my account is still under investigation for fraudulent activity suspicion. So 2.5 months was not enough to sort it out. If people are loosing money- it's ok. If people are winning- they call it fraudulent. So it's a win win for 10Markets no matter what.
Furthermore as listed on
https://10markets.com/risk-disclosure-disclaimer/ 10Markets is owned and operated by Whitestone I.P. Europe Ltd, 1a Arcade House, Temple Fortune, London NW11 7TL..
Unfortunately the company is pending a compulsary strike off
https://beta.companieshouse.gov.uk/company/09482197/filing-historyand has no officers running it since 9/05/2016
https://beta.companieshouse.gov.uk/company/09482197/officersOn one of the forms 10Markets displays London address 16 Upper Woburn Place, London, WC1H 0BS.
Building receptionist advised that neither 10Markets nor Whitestone Securities Limited, Vanuatu FSC License No. 14692 have never had premises there and they have had quite a few enquiries recently.
Also tried to contact Whitestone I.P. Europe Ltd at 1a Arcade House, Temple Fortune, London NW11 7TL which is the currently displayed address on their homepage under
https://10markets.com/risk-disclosure-disclaimer/ No one knows these companies at the above address.
