Topic: $11.2k stuck in RollBit after multiple KYC attempts (Read 128 times)

Umm... I might be wrongly understand it and there is a chance that the one who gave reply as above is other staff, but according to Razer's own reply, he's the one attending to it and he's completely aware of the case, so I think OP simply did not make himself clear enough that he wished not to proceed with KYC [of course, we're putting aside how questionable his reason of "having trouble uploading a picture"]

What I’ve been saying!!! But the only responses I get in my ticket are “we need you to complete kyc”

That's what OP tried to do according to him. He asked about the possibility of account closure because of the inability to do KYC and all they said is he has to complete KYC.
That's what he wrote before the 2 of you made your replies


So there is what Razor says and there is what the rollbit support says. One of those 2 appears to give the wrong information to OP.

Just send the deposit back to the sending address and close the account, case close imo.

As Peeps said, this should not be considered as a scam situation. Not only they'll return your fund upon your inability to complete, they're also not locking their KYC from you when you failed on both of your attempts.

This one isn’t really a scam since Rollbit Razer said the funds will be returned if KYC is unsuccessful.

Hey Razer, thanks for the swift reply. My issue with this situation so far has been no cooperation. I completed KYC on two separate occasions and received the same message sent numerous times. “We need KYC” or “we need the true account holder to kyc”. I’ve received no other information besides it, and because of the weird responses. It was inplies to me that if the account was closed I would not receive the funds due to “breaching our terms of service”.

I’m having trouble uploading a picture, but I just said “If you close my account do I receive the funds” and I got a response of “As mentioned, we require you to complete KYC with your proper details. Please let us know when you wish to do so. Thanks.” I’ve had better reports on smaller sketchier sites where I actually won something

Hey man, first of all really appreciate your response and help. I was not using two different accounts I just at first used a different device to KYC than my main playing one. I ended up doing the KYC on both devices, I am happy to post screenshots but it looks like Razer has responded so I’ll see if I can resolve it with him first.

Thanks for posting this here!

I'm familiar with this case as I've been the one replying to it. It's a pretty easy one to resolve, we simply need the true account controller to complete KYC, or at least be given a reason why they are unable to complete KYC.

We know the individual currently completing KYC is not the true account controller. This is considered KYC circumvention, hence the suggestion that we'll need to close the account should they not be able to complete KYC.

This is not a case about funds on the account as those would be returned in these 2 scenarios: account controller completes KYC successfully or account is closed due to inability to complete KYC.

Thanks,
Razer

regarding this part, did you mean to say the main device you use to gamble on Rollbit? because if you read what I quoted it sounded like you were using two different accounts.

anyway, would you mind posting screenshots of your conversation like chats or emails with their support? it will act as evidence supporting your claims.

I'll PM Rollbit Razer informing him about your issue with their casino, perhaps there is a misunderstanding and he can help clear it up and resolve your issue.

Hey everyone, hoping someone here can help or give me some advice. So I used to play RollBit a lot over the years and around January of this year I decided to self-ban my account on their casino games and only use their leverage trading platform. Over the months I did a few leverage trades, some deposits here and there but honestly completely forgot about it. I was playing some other websites and decided to go back onto RollBit. I deposited $11.2k and then got the message of hey you cannot play slots or any casino games. I went to withdraw my money and it got flagged. Razer said I had to KYC, I did it and they said that it was invalid and they needed the “true account holder” to kyc. I tried to cooperate got nothing besides the same message. I figured it was because I was using a different device, so I completed the KYC on my main account and recently they said the same thing.

I know you guys get these a lot as I’ve seen, and I’m not trying to ruin RollBit but I do not know what to do. After two KYC attempts they are repeatedly saying “We need the true account holder to complete the KYC” I am the true account holder, and I’ve completed it twice. They say if I do it again that’s not the “true account holder” they will close my account and then I lose my money.

There is zero cooperation and no help, I’ve offered a video call, I’ve asked why it’s just the same message every time.