Topic: 1500$ (Read 235 times)

Fortunejack provided evidence on another site.
I don't know how this happened!

I took a break. But this all looks very strange and not in my favor.

I sent you a mail with permission to publish the photographs used to verify the my account. I also ask you to publish the photographs used to verify the second account. passport + selfie.

Given that the OP has requested the publication of all evidence, we require official consent to post sensitive documents (such as passport and selfie pictures) in the public domain.


Kindly send us an official letter from the email address you used to register your account to our official support email at [email protected], confirming your agreement to this disclosure.


Thank you.

I'm shocked by what Fortunejack wrote!
He wants me, such an idiot that I had $1,500 in my account, to suddenly open a second account! And passed the verification again?

I would like to ask a question - what is the activity on the second account? What is the deposit? What are the bets?

But the most important question is that when I went through verification, it included photographing documents with a camera + photographing myself. Fortunejack, could you please post these photos??? + post the photos that were taken to verify my account, this is important!
I give permission to publish these photos!
Can you do it?

I think Fortunejack is a very decent bookmaker. But now he wants to convince me that I'm an idiot! I simply could not and did not verify the second account!
Can I ask Fortunejack to compare photos of these two accounts? Is there a possibility that there was some kind of glitch in your system and my documents were copied to someone else’s account folder? That would explain everything! I also wonder what behavior the owner of that second account has. Is he trying to argue with you? Something tells me that that person also suffered due to a technical glitch in your security system!

Thank you for accepting my invitation.

The current situation right now, OP had successfully withdrawn his initial deposits and what remains on his "farellosk" account is the winning amount, and that your suspicions of multi-acc abuse is backed by IP address and [the damning evidence] is the same KYC provided by both account? If I may ask [and you're free to refuse to answer if you're concerned with a compromise on your detection system] did both account also access your platform under same device?

OP, just to be sure we cover every possible ground if we assume you did not do a multi-acc, you're living alone and only you have access to the device used to the platform, more specifically, to submit the KYC documents? What I wanted to know is the likelihood of your roommate/brother/neighbor/whoever accessing the platform with your device and perform KYC with the identification stored on your device.

Hello everyone,


Firstly, I apologize for the delay in responding, as I missed some direct messages over the weekend.


Let's quickly recap the situation concerning the user "Farellosk." This individual registered on our platform on October 26, 2023, made a deposit of $1,500, placed a bet, and won. Following the win, OP completed the Know Your Customer (KYC) verification and withdrew the initial deposit amount from the winnings, leaving the rest in the account balance.


Up to this point, there was nothing unusual about the account activity. However, on November 2, 2023, a new user named "Knightonhorseback" created an account. After some activity, we initiated a KYC check during the withdrawal process. To our surprise, we received the same identification documents and selfie photo that "Farellosk" had previously submitted.


As a result, we notified "Knightonhorseback" about the breach of our Terms and Conditions and subsequently informed "Farellosk" as well. We proceeded with our protocols, including blocking accounts and confiscating the funds.


This sequence of events clearly indicates a violation of our Terms and Conditions, and we believe our decision was justified. However, due to our privacy policy, we will not post the evidence publicly.



Cheers,



tokash

Actually... that is how this community works; when someone got into a situation and unable to notify the opposing party [usually due to the newbie restrictions] someone else will jump in and try to help by sending that PM for them.

And as I've send them a PM, I don't think writing on their ANN to point them out to this thread is needed. It would potentially just make a discussion happened in two different threads, simultaneously, that made things harder to be followed by anyone overseeing the case.

---

I've send an invitation to this thread, let's wait for them to come here and provide another pieces of the story before we jump into conclusion.

It would be insane for such casino who have thousands or even millions active users and will just rely to "the same ip address" to conclude a user is multi-accounting especially for those who uses the same isp, even using VPN.
What's more is casinos.always blocked users without giving them a chance to reply or question their doings making them a BS. If there is no community who will pressure them to respond then they won't bother at all.

That's not how this community works, of course we always look for scam accusations here specially like a name casinos in Fortunejack. But it seems that using VPN could be the culprit here as they might not allow it to their casinos to bypass restrictions obviously.

You may want to visit their official ANN thread here: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting.

It's not a guarantee but perhaps you might give it a try as someone from them might answer your question and you might want to point them out to your thread here so that they will be the one to answer the issues directly.

This is probably the reason, you use VPN. It gives a chance to make someone else access the site with the same IP, though usually gambling platform uses several data point to determine multi-acc abuse.

I read that you've passed KYC. If "knightonhorseback" was also KYCed and proven to be different people, it might help your case. Let me try to contact FJ's representative to hear more from them. Meanwhile, I'd like to know more from your side. You're using VPN to bypass your country's restriction, where are you accessing the site from? And second, I don't quite understand, have you withdrawn all of the fund from your account or are there some fund left on it?

I can not do anything!

They call an account that has nothing to do with me!

I want justice! Why do they have the right to do this to me?

They don't want to talk to me. Since my account was blocked, I have been simply ignored. They repeat the same words - “this decision cannot be revised.” At the same time, the adoption of this decision was in no way objective and the speed of its adoption.

I can not do anything! Why ? Why does it work this way?

I was fully verified on my first withdrawal! What happened then???
No comments!
It's just that your account is blocked due to communication with someone else! What about the investigation?

I'm sitting in shock! I got kicked in the ass. And what are the options for an honest investigation???

But the reason had been stated that you're being suspected for the violation of multi accounting, maybe there's something you've done unaware or without knowing the repercussion to be this way, fortunejack is one of the most common gambling platforms trusted and for someone like me, i rarely see their scam accusation report here because they are always customers friendly, they responded to your chat and stated their reasons, try and check around because most gambling platforms go against having multiple accounts with them.

VPN always works on my computer to bypass censorship within the country.
As I already wrote, my account passed the security check and I didn’t use it anymore for 4 days! I refuse to believe that someone registered an account with the same IP as mine in the middle of the week! This coincidence is simply impossible!

What frightens me even more is the speed with which my money was stolen. I am sure that there are various methods of identity verification on the Fortunejack website. The IP address cannot in any way indicate a multi-account, for example, many public restaurants with the same Wi-Fi. In this case, there would be constant blocking.
But why did Fortunjack act this way???

Normal behavior when blocking an account is a sequential procedure:
1. the bookmaker must send a letter of suspicion
2. should offer to explain such coincidences
3. investigation that compares accounts
4. announcement of the result

But they treated me without all this!
The bookmaker just stole my money! I have a large account balance of $1,500, but they don’t even want to talk to me!

Today I received a letter in which Fortunejack wrote for the first time the reason for blocking my account (the day after it was blocked) - That there is a "Knightonhorseback" account and that they saw its connection with my account, so they blocked all my money on the account! And since I had already withdrawn some of the money earlier, they don’t owe me anything anymore!

Fortunejack, why weren't these accounts checked?
because This is 100% not my account, I am sure that there simply could not be any connection with my account! Why was my money stolen so quickly?



I ask users with a great reputation on this forum to write a private message to the Fortunejack representative on this forum. Let him join our conversation. This is my only chance to figure this issue out!

That's quite a bad experience if you are being an honest user.

Now, my question is, did you ever register or login to the casino using a VPN service? Use a public Wi-Fi service or used the same device with your family members to access fortunejack?
There could be a reason they are suggesting you have multiple accounts and we are trying to find out why.

I'm not familiar with any of the Casino policies as I don't gamble, here in this topic I have gone through the whole story you've presented, If you are sure about the mishandling and un-intentional block I'm sure that with the help of other members, you'll get a refund. If you've broken some kind of their rules it will be also clarified here.

You've registered today, which shows that you're using the forum to elaborate on this case and as the last option to get funds back.

Fortunejack humiliated me greatly today!
This is the behavior of the latest scammers!
I'll describe everything now:

I registered at the Fortunejack office. Made a deposit of $1,500. Bookmaker with a very high rating and history.

I bet on the total over in the German championship. I won. After which I wanted to withdraw part of the winnings.
On October 30, I made a withdrawal request.
That same day I received a mailstating that I needed to undergo their identity verification. I passed this.
On October 31, I received a mail "We ask you to confirm that it was you who requested the withdrawal."
i confirmed and my funds were withdrawn.
I logged into my account, realized that I wouldn’t place any bets today and logout.

because I like to bet only on top leagues; there were no top matches in the middle of the week. I didn't place any bets. Moreover, I didn’t even log into my account.

Today, November 3rd, I was unable to log into my account!
In the support chat they wrote to me that your account is linked to some other account, so it was blocked!
I also asked a question - when my account was blocked - they answered that on November 3 at 05-00.  https://prnt.sc/X3y73O3BPn9u

The most important thing is that my money in my account was stolen silently! I didn't receive any letters. Even now I have not received a single letter with an explanation!!!
All I received in response was a response from technical support - your account is recognized as a multi-account and this is the last solution!!! ALL!!!
No dialogue! Nothing!
I checked my spam folder, nothing!

Fortunejack! Have YOU gone completely crazy! What kind of behavior is this???

in the support chat and in the only response letter, support uses the phrase “this is the last decision”
Why do you say that if you didn’t even send any notifications about your decision?
To be honest, I'm 99% sure that they have some kind of confusion there. And my account was blocked by mistake! It is highly likely that my account was blocked by mistake! But at the moment there is nothing that can be done. Support is ignoring me! They quietly stole my $1,500 and remain silent!

I see that a company representative is answering questions here and I hope for his help! What happened? Why are you doing this to me? No notifications! They quietly stole my money! And they don't answer anything else...