2 FACTOR AUTHENTICATION ISSUE - EXTREMELY NERVE RACKING

Angelo Santos

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Merit: 252

Quote from: legendster on January 05, 2018, 01:25:40 AM

Quote from: ?? on ??

Quote from: crwth on January 05, 2018, 12:57:12 AM

I'm not sure right now with Google Authenticator because I changed mine to Authy long before I had issues with 2FA. I don't know if you have read things about the Google Authenticator but I think you can't recover that. I'm not really sure but that's why I switched to Authy because it can be synced with different devices, even on desktops. Good luck to your recovery with that. Hopefully, it would get fixed soon.

Kindly give us the link to get the Authy you mentioned. I am interested.

OP, recovering the 2FA is a laborious adventure. That's why it is always advised that it should be written down or saved well. I also have an ongoing issue with an exchange right now about that. I still have the device I used in authenticating it but I forgot to copy and save the password before entering the six digits. I have written to the exchange for weeks now, yet nothing has been down. So, I am gradually moving my funds out.

2FA's are OTP like passcodes generated for each use (login) case. They can't be written down. Passphrases are written down & saved. Not 2FA.
Am I wrong? anyone?

That's true, it is changing every minute so there's no way you can list it down. I believe the google authenticator has a log in, maybe you can use that?(not quite familiar but I am using it on my blockchain)

Sccit

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Activity: 84

Merit: 10

binance got my 2fa reset within 24 hours

bittrex took 2 days

hitbtc has yet to take care of the issue, going on 4 days

after reading into this, it's more common than you'd expect.

it should be fairly easy for an exchange to verify a 2fa reset request, so i think it's vital that exchanges hire a unqiue support team to deal with this specific issue only..especially if they continue allowing google authenticator.

a simple solution to this problem would be exchanges disallowing google authenticator and replacing it with authy, which is connected to a phone number, giving you easy access in the event that your phone is lost.

sadirmrida

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You always should backup 2FA code. Otherwise you loss you important security.

Sccit

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Activity: 84

Merit: 10

Quote from: BTCforJoe on January 05, 2018, 05:45:07 PM

Short answer, you're shit out of luck with Google Authenticator.

I recently switched phones and installed Google Authenticator on my new phone. I restored my backup from the cloud onto my new phone, and all my apps and data were there for most apps. Not Google Authenticator, however. I followed all the steps that Google provides in order for me to backup my keys, but even through that, my data for the app were never restored on my new device, no matter how many times I would reset and restore the backups.

Needless to say that I am now using Authy.

And I'm still locked out of several accounts because of this issue from when I lost my last phone before I replaced this current one... I've reached out to Google support and forums regarding this matter, and it seems that there is nothing anyone can do to help me recover the keys to a new device for the 2FA that I've set up that didn't have their 16-digit keys available when scanned initially.

Sorry, and I hope that your data is able to be recovered. And solely use Authy moving forward lol

Try reaching out to the actual exchange.....i've been researching this online and if you can verify that it's you, then they will likely be able to reset your 2fa.

At least with the reputable exchanges, there's no way that they can lock you out permanently.

sksaddam

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Backup your 2FA secrect code when enabled 2FA.If you use Authy backup password or 2FA secret code never loss your money.

BTCforJoe

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Short answer, you're shit out of luck with Google Authenticator.

I recently switched phones and installed Google Authenticator on my new phone. I restored my backup from the cloud onto my new phone, and all my apps and data were there for most apps. Not Google Authenticator, however. I followed all the steps that Google provides in order for me to backup my keys, but even through that, my data for the app were never restored on my new device, no matter how many times I would reset and restore the backups.

Needless to say that I am now using Authy.

And I'm still locked out of several accounts because of this issue from when I lost my last phone before I replaced this current one... I've reached out to Google support and forums regarding this matter, and it seems that there is nothing anyone can do to help me recover the keys to a new device for the 2FA that I've set up that didn't have their 16-digit keys available when scanned initially.

Sorry, and I hope that your data is able to be recovered. And solely use Authy moving forward lol

legendster

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Activity: 1778

Merit: 764

www.V.systems

Quote from: ?? on ??

Quote from: crwth on January 05, 2018, 12:57:12 AM

I'm not sure right now with Google Authenticator because I changed mine to Authy long before I had issues with 2FA. I don't know if you have read things about the Google Authenticator but I think you can't recover that. I'm not really sure but that's why I switched to Authy because it can be synced with different devices, even on desktops. Good luck to your recovery with that. Hopefully, it would get fixed soon.

Kindly give us the link to get the Authy you mentioned. I am interested.

OP, recovering the 2FA is a laborious adventure. That's why it is always advised that it should be written down or saved well. I also have an ongoing issue with an exchange right now about that. I still have the device I used in authenticating it but I forgot to copy and save the password before entering the six digits. I have written to the exchange for weeks now, yet nothing has been down. So, I am gradually moving my funds out.

2FA's are OTP like passcodes generated for each use (login) case. They can't be written down. Passphrases are written down & saved. Not 2FA.
Am I wrong? anyone?

crwth

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Activity: 2940

Merit: 1280

https://linktr.ee/crwthopia

I'm not sure right now with Google Authenticator because I changed mine to Authy long before I had issues with 2FA. I don't know if you have read things about the Google Authenticator but I think you can't recover that. I'm not really sure but that's why I switched to Authy because it can be synced with different devices, even on desktops. Good luck to your recovery with that. Hopefully, it would get fixed soon.

legendster

hero member

Activity: 1778

Merit: 764

www.V.systems

Quote from: Sccit on January 05, 2018, 12:17:03 AM

question for the vets here...

so I got all my money tied up in a few different exchanges....all of them are connected to a 2 factor authentication app on my mobile device. one is connected to authy and the others are connected to google authenticator.....when i initially set up the 2fa, i was under the impression that it was connected to the number on my device and that if i lost my phone, i would have no issue recovering the authenticator with a new device that shared the same phone number....

well, low and behold, my mobile device crashed today in the midst of a software update.....it's now telling me that i have to restore the phone to factory settings. if thats the case, then i can say goodbye to my 2fa apps...so i'm sending my phone in to a data recovery company to see if they can get all my data and apps recovered.

if my phone isn't able to be recovered, does this mean i will permanently be locked out of my accounts? theres no way, right? i seriously cannot afford to lose all my money right now. there has to be a way to verify myself and get back into my account, yea?

any help on this gut wrenching issue is greatly appreciated.

in the mean time, i will be losing a lot of sleep................................ Lips sealed

As far as I know, you can change your device for 2fa using other devices, but that is subjected to the verification processes of the various exchanges. Some would ask you for OTP's and some may ask for documentation (like Xapo). Your best bet is to install the verification apps on your desktop through emulators and restore access to your accounts using the apps on your desktop.

Sccit

member

Activity: 84

Merit: 10

question for the vets here...

so I got all my money tied up in a few different exchanges....all of them are connected to a 2 factor authentication app on my mobile device. one is connected to authy and the others are connected to google authenticator.....when i initially set up the 2fa, i was under the impression that it was connected to the number on my device and that if i lost my phone, i would have no issue recovering the authenticator with a new device that shared the same phone number....

well, low and behold, my mobile device crashed today in the midst of a software update.....it's now telling me that i have to restore the phone to factory settings. if thats the case, then i can say goodbye to my 2fa apps...so i'm sending my phone in to a data recovery company to see if they can get all my data and apps recovered.

if my phone isn't able to be recovered, does this mean i will permanently be locked out of my accounts? theres no way, right? i seriously cannot afford to lose all my money right now. there has to be a way to verify myself and get back into my account, yea?

any help on this gut wrenching issue is greatly appreciated.

in the mean time, i will be losing a lot of sleep................................ Lips sealed

Topic: 2 FACTOR AUTHENTICATION ISSUE - EXTREMELY NERVE RACKING (Read 169 times)