[2016-7-26]UK startup SpectroCoin is rebranding and plans to update wallets

This service appears to be a scam to me, i have tried to call the office number and all i get is a beeping sound.
I am also chatting to Adele and she can not explain to me the steps involved in exchanging BTC to ZAR and then how you transfer that in to a local bank in South Africa.

My recent and only live chat below:
===========================

SpectroCoin live chat
AdeleSupport Agent

Adele Hello. How may I help you?

James hello

James
sorry to keep you waiting, i went to make tea quick.

Adele It is fine Smiley

James I would like to know if this service is for me or not
I need to understand in baby steps how to sell bitcoin?
If i have bitcoin and would like to exchange it to my currency and then send it to my bank
can i do this?
The most cost effective way please, this important to me because i am not wealthy

Adele Yes. If you have bitcoins, you can exchange them to other currencies and transfer to your bank. Are you verified?

James Okay
So can we confirm if i have the correct requirements?
I would like to make 100% sure this is not expensive in fees and that i can exchange to my currency and then how to send to my bank

Adele In order to be able to do it, you need to verify your profile

James okay , but i a, not ready to verify anything yet until i know that i can do this
I am not able to verify as yet because i would like to know that i can indeed exchange to my currency and then transfer it to my bank with your facility.

Adele You can. The customers from South Africa can verify their accounts, deposit and withdraw money
and get our debit cards

James I am looking for the steps involved and what fees are involved
btc to zar - fees?

Adele There is no such thing as fixed fee. It can be calculated in BTC selling form here: https://spectrocoin.com/en/sell/btc.html
The reverse process is here: https://spectrocoin.com/en/buy/btc.html
The currencies we support: GBP, USD, EUR

James and ZAR ?

Adele No. You can deposit money from ZAR credit/debit card, but it will be exchanged during the transaction

James Doesnt sound like i want this service
Poor support if you ask me
I want to exchange my BTC to ZAR and withdraw it
u need to be able to answer that question else i am not interested

Adele You can do it, but withdrawal will still be in GBP, USD, or EUR

James How can i verify if you cant explain to me in simple steps how the process works and if there is no shortfall.
I am trying to call the office
+442037695474
The phone does not ring

Adele Sorry, I need to chat with 7 people at the same time in this job. Please specify which part is not understandable to you? Also, the office hours are finished. Nobody will answer the phone till Monday

James after withdrawal to GBP, USD, or EUR then can i transfer to my bank which is ZAR
it is 3:30 PM ? office is closed?
If i go to https://spectrocoin.com/en/sell/btc.html
I can see ZAR in receive currency , so i dont understand ?
You said i can only exchange to GBP USD EUR

Adele Our support team is working in Lithuania, the time zone is different here. It is 17:32 in our country. Yes, you can. The withdrawal is done in EUR, GBP, USD. If your bank support different currencies, it will be exchanged during transaction

James But when i exchange on the link i gave you it has an option for ZAR so i dont understand this ,still
It is not limited to USD GBP and EUR, this is what i dont understand, it does have an option for ZAR

Adele I believe you have created yoursef a ZAR wallet in your account
You can exchange money to ZAR
Some people like to have various types of currencies

James I have actually not got an account so i dont understand what you are telling me.
I have not created any wallet

Adele But you checked the link? [email protected] this email is registered in our system
Once you log in to this site, the account and wallet are created to you

James 4:42 pm okay
i will try this and see if it works
Thanks for your help

Adele You are welcome, Apologies I couldn't give you more attention. It is quite busy at these hours

Topic: [2016-7-26]UK startup SpectroCoin is rebranding and plans to update wallets (Read 343 times)