Topic: [2017-08-18] Bithumb Opens Walk-In Customer Service Center (Read 3204 times)
I actually like that. It will add an extra layer of convenience for several sorts of people. Think about wealthy individuals not being interested in buying a serious number of coins on-exchange, but for example want to buy 1000BTC at a fixed price of $4000, and then walk out of the service center with exactly that many coins. If you were to do that on-exchange, you would have to buy the price up significantly, which might cause you to pay a premium of 10-15%. Other benefit is that the older generation is highly valuing one-on-one support like they are used to when visiting their local bank office. Every exchange should be offering such a service. Bithumb is currently the nr1 exchange in terms of volumes - $1.09 billion in the last 24 hours.
South Korea’s largest bitcoin exchange, Bithumb, is seeing unprecedented business growth and has opened a large customer support counter for in-person support.
New Customer Service Center
South Korea’s largest bitcoin exchange, Bithumb, announced on Wednesday that it has opened a new customer service center which features 24-hour customer support as well as service counters for one-on-one interaction between customers and professional counselors. The exchange described:
"Through ‘one-on-one consultation counters,’ we will provide you with specialized consulting services from virtual currency transaction methods to diagnosis and follow-up management, and will solve all your questions about virtual currency trading."
Customers can walk up to the banking teller-like service counters and receive support from counselors one-on-one. The exchange expects the face-to-face consultation model to provide more rapid and in-depth customer service and increase customer satisfaction.
The new customer service center is located on the 5th floor of the Seongbo Yeoksam Building near Gangnam Station in Seoul. It has a floor space of approximately 10,675 square feet. Currently, there are approximately 200 customer support personnel, according to the announcement, but the exchange says that it will not hesitate to increase this number to 250 if there is enough demand, so it can respond to customers’ inquiries quickly.
The new service center is in addition to the exchange’s two existing customer support centers located in the headquarters; one of which was added last month. The one-on-one consultation counters are open on weekdays from 9:30 am to 6:30 pm.
The new customer service center is located on the 5th floor of the Seongbo Yeoksam Building near Gangnam Station in Seoul. It has a floor space of approximately 10,675 square feet. Currently, there are approximately 200 customer support personnel, according to the announcement, but the exchange says that it will not hesitate to increase this number to 250 if there is enough demand, so it can respond to customers’ inquiries quickly.
The new service center is in addition to the exchange’s two existing customer support centers located in the headquarters; one of which was added last month. The one-on-one consultation counters are open on weekdays from 9:30 am to 6:30 pm.
>>> https://news.bitcoin.com/bithumb-walk-in-customer-service-center-unprecedented-growth/
New Customer Service Center
South Korea’s largest bitcoin exchange, Bithumb, announced on Wednesday that it has opened a new customer service center which features 24-hour customer support as well as service counters for one-on-one interaction between customers and professional counselors. The exchange described:
"Through ‘one-on-one consultation counters,’ we will provide you with specialized consulting services from virtual currency transaction methods to diagnosis and follow-up management, and will solve all your questions about virtual currency trading."
Customers can walk up to the banking teller-like service counters and receive support from counselors one-on-one. The exchange expects the face-to-face consultation model to provide more rapid and in-depth customer service and increase customer satisfaction.
The new customer service center is located on the 5th floor of the Seongbo Yeoksam Building near Gangnam Station in Seoul. It has a floor space of approximately 10,675 square feet. Currently, there are approximately 200 customer support personnel, according to the announcement, but the exchange says that it will not hesitate to increase this number to 250 if there is enough demand, so it can respond to customers’ inquiries quickly.
The new service center is in addition to the exchange’s two existing customer support centers located in the headquarters; one of which was added last month. The one-on-one consultation counters are open on weekdays from 9:30 am to 6:30 pm.
The new customer service center is located on the 5th floor of the Seongbo Yeoksam Building near Gangnam Station in Seoul. It has a floor space of approximately 10,675 square feet. Currently, there are approximately 200 customer support personnel, according to the announcement, but the exchange says that it will not hesitate to increase this number to 250 if there is enough demand, so it can respond to customers’ inquiries quickly.
The new service center is in addition to the exchange’s two existing customer support centers located in the headquarters; one of which was added last month. The one-on-one consultation counters are open on weekdays from 9:30 am to 6:30 pm.
>>> https://news.bitcoin.com/bithumb-walk-in-customer-service-center-unprecedented-growth/
Jump to: