Lessons learned:
- Do not trade on any untrusted platform> It has no real address, lots of dark things, little information about developers, lots of anonymous stuff,...etc "even though there were less than 1% of the doubts."
- Do not use those platforms to store your coins, just enough to trade.
Personally, I see this story as unacceptable and laughable.
Can not tell customers I've lost my keys and lost your money.
Really not acceptable. Only that person is accountable in holding millions of dollars from their clients???
We're not that stupid to believe this scenario.
As a company, I don't buy the idea that he's the only person that can control all the vital info of this exchange.
It is too much to handle for a single person to do that. His staff should be properly investigated with this intolerable situation.
They should be held liable in any way. The reason why other people are hesitant to deal with cryptocurrencies is because of company like this.