479 LTC stuck in CryptoXChange. Update: My account is now banned.

meebs

hero member

Activity: 616

Merit: 500

Quote from: DobZombie on December 01, 2012, 06:23:35 AM

Quote from: ChrisKoss on November 30, 2012, 07:56:34 PM

Cool. So I guess CXC noticed this thread and banned my account without sending me my coins. Roll Eyes

I haven't received any responses to my emails, or any communications from them whatsoever. Seems like they want to ingore me and keep my $40 worth of LTC.

If they weren't already closing, I'd warn others not to use them. Very disappointing, I thought they were more reputable than this.

Or they may have logged in and told the site admins to go fuck their mothers?

still doesnt let them just go "ya.. our coins now!"

DobZombie

hero member

Activity: 896

Merit: 532

Former curator of The Bitcoin Museum

Quote from: ChrisKoss on November 30, 2012, 07:56:34 PM

Cool. So I guess CXC noticed this thread and banned my account without sending me my coins. Roll Eyes

I haven't received any responses to my emails, or any communications from them whatsoever. Seems like they want to ingore me and keep my $40 worth of LTC.

If they weren't already closing, I'd warn others not to use them. Very disappointing, I thought they were more reputable than this.

Or they may have logged in and told the site admins to go fuck their mothers?

Simran

hero member

Activity: 714

Merit: 500

Quote from: throwaway on November 30, 2012, 08:14:14 PM

Sharing your login credentials with everyone is probably against the tos.
Also, seeing lots of different ips trying to login to the same account could have made them assume your account was hacked, in which case disabling the account would be the right thing to do.

I do agree that not responding to your emails, etc is not cool.

Well, if they had seen this thread and had some bit of logic, they'd realize that people want that LTC and are going to be people from different IP's. You keep asking for your money, it's your's and not theirs regardless if it's their exchange.

throwaway

newbie

Activity: 57

Merit: 0

Sharing your login credentials with everyone is probably against the tos.
Also, seeing lots of different ips trying to login to the same account could have made them assume your account was hacked, in which case disabling the account would be the right thing to do.

I do agree that not responding to your emails, etc is not cool.

ChrisKoss

full member

Activity: 169

Merit: 100

Cool. So I guess CXC noticed this thread and banned my account without sending me my coins. Roll Eyes

I haven't received any responses to my emails, or any communications from them whatsoever. Seems like they want to ingore me and keep my $40 worth of LTC.

If they weren't already closing, I'd warn others not to use them. Very disappointing, I thought they were more reputable than this.

MelMan2002

sr. member

Activity: 461

Merit: 251

Quote from: ChrisKoss on November 30, 2012, 07:03:29 PM

Bump, the 24 hour waiting period is now over.

Quote

Login was unsuccessful. Please correct the errors and try again.

User Id has disabled. Please contact our Customer Care Centre.

ChrisKoss

full member

Activity: 169

Merit: 100

Bump, the 24 hour waiting period is now over.

Simran

hero member

Activity: 714

Merit: 500

Awh man! I really wanted those LTC's! If you decide to send me some, send 'em too LRgbgTa3XNQSEUhnwC6Ye2vjiCV2CNRpib Cheesy

ChrisKoss

full member

Activity: 169

Merit: 100

Whoops. Didn't realize that would happen.

nobbynobbynoob

hero member

Activity: 784

Merit: 1000

Annuit cœptis humanae libertas

There's a warning that you've changed your PIN within the last 24 hours, thus will have to wait that long to withdraw funds.

ChrisKoss

full member

Activity: 169

Merit: 100

I haven't used CXC for a long time, but now that they are closing, I tried pulling out some old LTC that I had sitting in there.

I have ~479 LTC, and maybe a penny in USD and BTC

When I try to withdraw it, it just says "failed"

Support via email is unresponsive, and their zendesk support is buggy to the point that you cant create the separate support account necessary to file a claim because the password strength detection algorithm is broken and wont accept any passwords.

I had always thought CXC was a second-rate exchange, but this is just really piss poor.

I don't really like the idea of CXC getting to keep my LTC because of their bugginess, so if anyone here can figure out how to get my LTC out, it is yours. If you feel kind enough to send a portion of anything you recover to my LTC address, that'd be cool but no hard feelings if you don't. I have written it off.

My LTC address:
LhuGEPsTfSo1vizZgYs7e7UyD9MhEU9Mnz

CXC account name:
cwkoss

CXC password:
E562912dv8769
(random and unique to CXC only)

PIN:
1234

Have fun!

Topic: 479 LTC stuck in CryptoXChange. Update: My account is now banned. (Read 1136 times)