Author

Topic: 500.casino csgo500.com $1,500 was confiscated for no reason (Read 395 times)

legendary
Activity: 3192
Merit: 1198
Bons.io Telegram Casino
Hello to all who are interested, the cheaters have not returned my funds to me! Be vigilant and don't work with them!

Yes, they have a good reason not to, and since you cannot get your money you resort to spamming since csgo500.com decided with finality and marked your account as violating their terms this accusation will go nowhere, if you continue to spam you will eventually get a ban, or you can try other platforms to resolve your case in your favor but I don't see a favorable outcome for you based on all the pieces of evidence presented.

legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Hello to all who are interested, the cheaters have not returned my funds to me! Be vigilant and don't work with them!

Isn't the outcome is yet to be definitive? UserU explained that you're detected to abuse and cheat the system by knowing the score "ahead" by watching the live match and taking advantage of delayed score update to place a bet based on that live match. I asked you to disprove this by providing us with your betting history, that can easily shows that all of your bets was placed way before the match happened or ended, or never placed bets while the match is currently playing. I believe this is the fourth time I asked?
newbie
Activity: 22
Merit: 0
Hello to all who are interested, the cheaters have not returned my funds to me! Be vigilant and don't work with them!
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Umm... you do aware that it's a two way street? You can provide the evidence from your side, I understand correctly that their betting history has timestamp on it? Thus, your bets are well documented on when did you placed them?

Yes, the time is visible everywhere, and I am sure that not one but does not violate the rules.
https://prnt.sc/jCUOjTPY5yBg  you can see the time here

Is this the same bet with the one provided previously? It'll actually be more helpful for us here to understand if you can provide the whole betting history instead of cropping and cherry picking them? As I've said numerous times before, they probably flagging you not due to just one bet, they've been monitoring you for a while, so... if you're comfortable with sharing your past betting with us, and sure you're the one being wronged here, feel free to share. Otherwise, do what suggested above
legendary
Activity: 1820
Merit: 966
In Search of Incredible
I wrote and they ignore me there. I want to solve it just in a peaceful way!
Have you written your complaint to the license authority? Usually they replies to the complaint if you write it in the appropriate way with evidence. The process will be also peaceful if you submit your complaint to Askgamblers. Sports betting site doesn't provide all the sensitive evidence in a public forum. But they will share some evidence to the mediator.
newbie
Activity: 22
Merit: 0
Are you not planning to provide evidence?

Umm... you do aware that it's a two way street? You can provide the evidence from your side, I understand correctly that their betting history has timestamp on it? Thus, your bets are well documented on when did you placed them?


Yes, the time is visible everywhere, and I am sure that not one but does not violate the rules.
https://prnt.sc/jCUOjTPY5yBg  you can see the time here
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Are you not planning to provide evidence?

Umm... you do aware that it's a two way street? You can provide the evidence from your side, I understand correctly that their betting history has timestamp on it? Thus, your bets are well documented on when did you placed them?
newbie
Activity: 22
Merit: 0
After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse:

Quote
Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games

They were able to identify due to similar patterns from previous cases. Hence, the decision is final.

Are you not planning to provide evidence?
newbie
Activity: 22
Merit: 0
The only thing left for the OP if he is sure he is right would be to take them to the ordinary courts but it would cost him more to do so than he could recover. I'm afraid there's not much more we can do from this forum.
OP can also reach to the mediator in order to get a better help. It won't cost him anything if he reaches to the 3rd party mediator or the license authority of the casino. Generally, sportsbook abusing issues can't be resolved on Bitcointalk forum. I have already suggested OP at where he can submit his complaint. OP has ignored my post. Perhaps, he/she doesn't have the confidence to reach a mediator.

I wrote and they ignore me there. I want to solve it just in a peaceful way!
legendary
Activity: 1820
Merit: 966
In Search of Incredible
The only thing left for the OP if he is sure he is right would be to take them to the ordinary courts but it would cost him more to do so than he could recover. I'm afraid there's not much more we can do from this forum.
OP can also reach to the mediator in order to get a better help. It won't cost him anything if he reaches to the 3rd party mediator or the license authority of the casino. Generally, sportsbook abusing issues can't be resolved on Bitcointalk forum. I have already suggested OP at where he can submit his complaint. OP has ignored my post. Perhaps, he/she doesn't have the confidence to reach a mediator.
legendary
Activity: 1372
Merit: 2013
Well, then it seems that the $1.5K was not confiscated for no reason, but that the casino had their reasons, as usual, because according to them the OP has broken the rules. The only thing left for the OP if he is sure he is right would be to take them to the ordinary courts but it would cost him more to do so than he could recover. I'm afraid there's not much more we can do from this forum.
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
I understand that the abuse being accused to OP here is a late bet? UserU, is it possible for you to provide some of OP's betting history with the timestamp to back-up this claim without jeopardizing your security measures? I believe OP gave their consent with above post to publicly post their betting history.

And OP, it's possible that the bid you mentioned above [Wickmayer v. Kudermetova] is not the one that trigger this situation. Your betting history and tendency has been monitored by their bookies, it could be the previous bets. Can't you provide the history of your betting yourself? And, are the said betting history have timestamp on when exactly your bet was placed?

I bet with the score 0-0 on games in https://prnt.sc/hqQTmpUYQKNS


Thank you for providing this, but as I previously mentioned, they flagged you not just because of one bet, they've been monitoring your betting history for a while and the findings from that internal investigation is what helps them reached the decision. Hopefully we can disprove it through your betting history, the timestamp should inform us the exact minute you placed bets, so if you didn't do a late bet, it'll be clear through the past history.
newbie
Activity: 22
Merit: 0
After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse:

Quote
Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games

They were able to identify due to similar patterns from previous cases. Hence, the decision is final.

I don't understand how this could happen at all. I didn't want to break anything and I don't think I did. I'm asking you to provide proof. Because if I bet on tennis, I bet on the next game that hasn't even started yet.
Also, the last bet I made was on the next game, and for some reason you said that the bet was not accepted, although I have a screenshot confirming that the bet was made! In the chat, you told me that the provider allegedly did not accept it. This is complete nonsense. https://prnt.sc/m7y-DMH_IOiG (A screenshot of the very bid that started it all.) I think I lost money because of some bug!
If you see that my sports betting violates the rules, provide it as proof.

I understand that the abuse being accused to OP here is a late bet? UserU, is it possible for you to provide some of OP's betting history with the timestamp to back-up this claim without jeopardizing your security measures? I believe OP gave their consent with above post to publicly post their betting history.

And OP, it's possible that the bid you mentioned above [Wickmayer v. Kudermetova] is not the one that trigger this situation. Your betting history and tendency has been monitored by their bookies, it could be the previous bets. Can't you provide the history of your betting yourself? And, are the said betting history have timestamp on when exactly your bet was placed?

I bet with the score 0-0 on games in https://prnt.sc/hqQTmpUYQKNS
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse:

Quote
Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games

They were able to identify due to similar patterns from previous cases. Hence, the decision is final.

I don't understand how this could happen at all. I didn't want to break anything and I don't think I did. I'm asking you to provide proof. Because if I bet on tennis, I bet on the next game that hasn't even started yet.
Also, the last bet I made was on the next game, and for some reason you said that the bet was not accepted, although I have a screenshot confirming that the bet was made! In the chat, you told me that the provider allegedly did not accept it. This is complete nonsense. https://prnt.sc/m7y-DMH_IOiG (A screenshot of the very bid that started it all.) I think I lost money because of some bug!
If you see that my sports betting violates the rules, provide it as proof.

I understand that the abuse being accused to OP here is a late bet? UserU, is it possible for you to provide some of OP's betting history with the timestamp to back-up this claim without jeopardizing your security measures? I believe OP gave their consent with above post to publicly post their betting history.

And OP, it's possible that the bid you mentioned above [Wickmayer v. Kudermetova] is not the one that trigger this situation. Your betting history and tendency has been monitored by their bookies, it could be the previous bets. Can't you provide the history of your betting yourself? And, are the said betting history have timestamp on when exactly your bet was placed?
newbie
Activity: 22
Merit: 0
Since UserU already replied in this thread and he said you broke their rules, so you deserve your funds get confiscated by the casino.

In the another thread you opened before, I already predicted it before.

If you think you can get back the money after pressuring them, then you're wrong since no one will trust your words.

In addition what PokerPlayer said, this is the UserU account https://bitcointalksearch.org/user/useru-1452494

You just need to wait, I believe UserU will confirm what's happening here, either you're liar or they mistakenly accuse your account. But I smell you're the liar because there are more scammers than the legit user.

I am very upset in society. Why does everyone believe him because he didn't even give evidence, if I'm guilty, he will provide evidence in the form of betting timings
newbie
Activity: 22
Merit: 0
After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse:

Quote
Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games

They were able to identify due to similar patterns from previous cases. Hence, the decision is final.

I don't understand how this could happen at all. I didn't want to break anything and I don't think I did. I'm asking you to provide proof. Because if I bet on tennis, I bet on the next game that hasn't even started yet.
Also, the last bet I made was on the next game, and for some reason you said that the bet was not accepted, although I have a screenshot confirming that the bet was made! In the chat, you told me that the provider allegedly did not accept it. This is complete nonsense. https://prnt.sc/m7y-DMH_IOiG (A screenshot of the very bid that started it all.) I think I lost money because of some bug!
If you see that my sports betting violates the rules, provide it as proof.
hero member
Activity: 490
Merit: 484
Since UserU already replied in this thread and he said you broke their rules, so you deserve your funds get confiscated by the casino.

In the another thread you opened before, I already predicted it before.

If you think you can get back the money after pressuring them, then you're wrong since no one will trust your words.

In addition what PokerPlayer said, this is the UserU account https://bitcointalksearch.org/user/useru-1452494

You just need to wait, I believe UserU will confirm what's happening here, either you're liar or they mistakenly accuse your account. But I smell you're the liar because there are more scammers than the legit user.
hero member
Activity: 2016
Merit: 531
FREE passive income eBook @ tinyurl.com/PIA10
After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse:

Quote
Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games

They were able to identify due to similar patterns from previous cases. Hence, the decision is final.
hero member
Activity: 2016
Merit: 531
FREE passive income eBook @ tinyurl.com/PIA10
Thanks holydarkness for the ping, I've forwarded this case to the appropriate (Sportsbook) department as they are the ones that have all the info.
newbie
Activity: 22
Merit: 0
Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so
It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings

Let's... have a tad bit more patience. I've PMed UserU, he'll hopefully come and address this issue on this thread once he come online and notice my PM.

As for why they "play on your feeling", I believe [if we suppose the situation here is simply due to that you played on internet cafe] it's a case of departmental communication. It's not that they're intentionally tried to play with their customer, I think it's simply customer support team just get a reply from the security team and provided you with the information provided to them, without being able to look into the log themselves.

Hopefully, this situation can be solved when their representative come and have another look at your case.

Thank you so much for your support, I appreciate it.

legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so
It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings

Let's... have a tad bit more patience. I've PMed UserU, he'll hopefully come and address this issue on this thread once he come online and notice my PM.

As for why they "play on your feeling", I believe [if we suppose the situation here is simply due to that you played on internet cafe] it's a case of departmental communication. It's not that they're intentionally tried to play with their customer, I think it's simply customer support team just get a reply from the security team and provided you with the information provided to them, without being able to look into the log themselves.

Hopefully, this situation can be solved when their representative come and have another look at your case.
newbie
Activity: 22
Merit: 0
Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so
It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.

The most annoying thing is that 500 casinos don't even want to listen to me and just ignore me. I'm a human being too. Why play on my feelings
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit.

I ask this out of ignorance. Is this always the case? Can't they claim damages to keep it?

Nope. Far as I know, most casino have it in writing [that the user agreed] on their ToS that if one or two clause were broken, they have the right to confiscate everything. Those who let the "violators" get their fund back were doing so as a good-will, not because they're obligated to do so.

For this specific case, if we assume that OP did violate the ToS, the casino has right to deny any fund that OP owned, it's there in one of their clause,

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. In case of heavy misconduct, which include, but are not limited to, exploiting bugs, games or security holes, all account balances of terminated accounts are forfeited in favour of 500 Casino.



Now, moving to OP's topic, I assume no one invite UserU to this thread? Allow me to send my regards, then.
hero member
Activity: 2814
Merit: 571
Leading Crypto Sports Betting & Casino Platform

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.

The thing is that I live alone. Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so

That's it, this could be the reason one of the internet café where you logged in to play had one player that's abusing the casino, login to that computer, casino will record your location, device that you used and your IP, and but if you claim that you use only use your computer at home and you have no one in household playing in 500.casino then you have a good case.

Gamblers should refrain from using an internet café, there's a possibility that your account will get flagged like OP's case but this is only a possibility, unless the casino tell us the real issue of your account.
legendary
Activity: 2100
Merit: 1208
Heisenberg
Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so
It's possible. These casinos have automated systems that can link accounts that have logged in using the same device ID, or even IP addresses. Your task now is to urge out that you are not connected to any of the said accounts, if indeed you are innocent.

Perhaps a third party can help out with the mediation process. You could start with casinoguru and askgamblers as suggested.
legendary
Activity: 1820
Merit: 966
In Search of Incredible
~snip~
Your ban reason is clear from the casino side. You have to reach a third party mediator or the license authority if you believe about your honesty. Every sportsbook ban those users who try to abuse the betting platform. In your case, you were suspected for having connections with the abusers. Either write your complaint to "[email protected]" or submit it to Askgamblers. Otherwise, reach to their license authority.
newbie
Activity: 22
Merit: 0
Be careful when using this casino.
legendary
Activity: 1372
Merit: 2013
Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

Yes, but they are under no obligation to do so on the forum, as far as I know. So if they don't want to, the only thing left for the OP would be the legal way to claim his money, and for a change they have a Curaçao license, which is not like if you have a similar problem with the bookie on the corner or the casino in your city and you go to the police station or the court to file a lawsuit. It will cost you more to send a claim to Curaçao than the money they withhold.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit.

I ask this out of ignorance. Is this always the case? Can't they claim damages to keep it?
newbie
Activity: 22
Merit: 0

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.

The thing is that I live alone. Most often I play outside the home, mainly in cafes or internet clubs.

Perhaps this is why 500 casinos thought so
hero member
Activity: 2562
Merit: 659
Dimon6969

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here

Your case nows fall on a very delicate spot which is very hard to solve on the forum unless the casino is willing to provide the proof they have that established your connection to other account which the ToS.

There’s no way you can get your profit when you violate the casino ToS but you have the right to receive your original deposit. This casino has an active representative here in the forum that might help everyone here to understand what’s really your case.
hero member
Activity: 2814
Merit: 571
Leading Crypto Sports Betting & Casino Platform





Based on this your chances are not good when a casino accuses you of having connection with a one account that's abusing their system that will be the end of the story, casinos can trace abuse but unfortunately, they will not divulge it to protect their system there is a possibility that within your household someone also has an account on 500.casino and you don't know that.
The representative is active here I hope he can enlighten us about your case by reaching out to the administrator.
hero member
Activity: 487
Merit: 536
All I need's a win.




Correspondence with support

Quoted and edited to make the screenshots visible
legendary
Activity: 3584
Merit: 4420
Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.

I do not know who userU is.


No, there is nothing wrong with the balance, I honestly won this money by playing in the casino and betting on sports.

Below I will provide their answer with which I disagree anyway because I don't even understand what they are talking about

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here
To be able to post images you need to purchase a copper membership from the admins or be a jr member on the forum, otherwise you can post a link to imgur or whatever service you use to make the screenshot.
newbie
Activity: 22
Merit: 0
Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.

I do not know who userU is.


No, there is nothing wrong with the balance, I honestly won this money by playing in the casino and betting on sports.

Below I will provide their answer with which I disagree anyway because I don't even understand what they are talking about

We have been able to successfully connect your account to other sportsbetting accounts that were abusing our betting services. Your account will remain banned, as you have broken multiple points in our Terms of Service.


It would also be great if someone suggested how to attach screenshots here
legendary
Activity: 2226
Merit: 1049
Leading Crypto Sports Betting & Casino Platform
Let me just say that ops post is actually not complete, so it's hard to come to any tangible conclusion yet, op said the casino admins said something inaccurate to him., he did not mention what was said, if he had mentioned what was said to him that he sees as inaccurate, maybe from that, we will get to know if actually indeed, his fund is confiscated for sure as he claimed, or the inaccurate balance on his account is nothing but some bug or error in the casino's user balance system.

I will suggest op share some evidence of his claim, maybe from there, we can pinpoint or get an idea of what actually went wrong.

Which or whatever possibly be the case here, we wait for userU to come on and possibly reach the 500 casino team for what exactly is the problem and the possible solution if actually op is not the one at fault.
legendary
Activity: 1484
Merit: 1355
I suggest moving this topic in the Gambling or Scam Accusations board if you want to see any responses to this. Also, 500.casino has an official thread on the forum, so dropping a message there could help you get more exposure.
newbie
Activity: 22
Merit: 0
At first everything was fine, it looked like a nice office used for withdrawing money. But today (13.10.2023) I was asked for documents without explanation, I provided them at the same minute! After that, they said something inarticulate to me and restored my balance. As a result, the amount of damage amounted to $ 1,500. Please help me figure it out, I really didn't break anything, I just made bets at random, and also played slot
machines. My user is user-3c1888
I really hope that Casino 500 has confused something and will give my money back
And you should be more careful when choosing a casin
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