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Topic: $6,000 Stuck on Bitsar.com Exchange. Offering 30% reward for recovery (Read 510 times)

hero member
Activity: 517
Merit: 11957
I don't believe this is a true non-custodial arrangement, it might just be a deception to those who didn't understand the system well.

Lol, true non-custodial. Cheesy This is an ordinary centralized exchange that accepts cryptocurrency into its internal wallets, for which you do not have private keys. This is not the first time I have been surprised by such misleading behavior demonstrated by the exchange. At first I noticed that they use the words Lightning and a logo, which in the crypto community means LN support, but there is no support there at all. Now this is an imitation of a non-custodial platform. There are lies everywhere. Bistar is a hybrid of a centralized exchange and an instant exchange without registration.
hero member
Activity: 2996
Merit: 598
Leading Crypto Sports Betting & Casino Platform
There are many requests for OP to create the flag and ask the representative of Bitsar to get tagged but it seems OP is having second thoughts, he's still hoping that he can reach Bitsar support, and even if someone helps to reach Bitsar, there's no guaranty that they will send OP his money they would have done so earlier if OP's account has no issues.
Why not try changing the title making it a scam accusation creating a flag and asking DTs to tag the account, so we can see how it will progress from there, OP can change the accusation to resolve if he gets his money.
hero member
Activity: 826
Merit: 641
Leading Crypto Sports Betting & Casino Platform
The $6,000 is now worth ~$9,000...  Undecided

I want to increase reward to 50% if anybody can contact this exchange owner
I understand your situation and I wish to help every time I find myself on this page, I hope you eventually get this money even though it tarries.

It's good to read thoroughly through where we commit our money and one thing I read with Bitsar below is conflicting.

upload free images

I don't believe this is a true non-custodial arrangement, it might just be a deception to those who didn't understand the system well.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
I didn't get the coins and the exchange doesn't answer my emails. I've no idea if I will get my coins back ever.
This was not the outcome any of us wanted to read. I was hoping the situation would have been resolved in your benefit by now but sadly you are still left in the dark. At the moment it looks as though the chances of you having your coins back look very slim but stranger things have happened.

It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.


The $6,000 is now worth ~$9,000...  Undecided

I want to increase reward to 50% if anybody can contact this exchange owner
It is completely unfair on you, there should be no need for you to offer any money just to be able to get your funds returned. The Bitsar forum representative was last online 25 days ago therefore how much time will you give them before you create a flag?
legendary
Activity: 1722
Merit: 5937
It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.
Yep. It looks like everything stopped on October 1 st and more and more this situation looks like an exit scam to me. If I was you, at this point I would definitely create Type 3 flag as you waited enough.


I want to increase reward to 50% if anybody can contact this exchange owner
yahoo62278 managed their signature campaign relatively recently so maybe he has some contact that could help you sort this situation.
hero member
Activity: 2996
Merit: 598
Leading Crypto Sports Betting & Casino Platform

It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.


The $6,000 is now worth ~$9,000...  Undecided

I want to increase reward to 50% if anybody can contact this exchange owner

I wonder how long are you going to wait before you marked it scam, next month the price could go higher and the reward is increase, since you posted here in the scam section you should follow the right format, you're like begging for your money, all their accounts are unattended this is a bad sign, they could be are freezing big withdrawals and will do an exit scam.
Anyway I wish you success in reaching out to the owners of Bitsar, there's a possibility that they've received your emails but choose to ignore it.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Agree with JG above, OP wasn't active for a while, and it'll be much appreciated if OP can update us with this case so we can move forward with the best decision. OP's last activity was about four days ago. Hopefully the transaction went through.

It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.

[...]

Their live chat is not... accessible. Since my PM was ineffective because they're not online for a while, I tried to send them an email. I know it's a long shot, given your email was not responded, but I guess it's better than nothing. Let's see if we can manage to reach them.
legendary
Activity: 3416
Merit: 1225

It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.


The $6,000 is now worth ~$9,000...  Undecided

I want to increase reward to 50% if anybody can contact this exchange owner

I don't know if someone here can help you it's your decision to increase the reward but I prefer or would suggest creating a flag against Bitsar and asking DTs to tag the account and preferably change the title where you include the word scam and take out the reward offer.

Based on our experiences those accused tend to address issues if they see their platform being accused of scam.
newbie
Activity: 7
Merit: 1
Though the thread is five days old, it has now been seven days since the OP claimed the incident took place. What is going on when a customer wants to make a withdrawal but is not being given a straight explanation as to why his request is stuck at pending for a week:

https://i.ibb.co/NWNT5bM/bs1.png

The OP should post an update either stating he received his funds or he is still waiting. That way he can be advised accordingly.

I didn't get the coins and the exchange doesn't answer my emails. I've no idea if I will get my coins back ever.


If there's still no response in the coming weeks and they have no activity on all their social media accounts OP could then create a flag for Bitsar and ask for community support this is to warn people about the status of this exchange.

https://bitcointalk.org/index.php?action=trust;addflag=3561501

Agree with JG above, OP wasn't active for a while, and it'll be much appreciated if OP can update us with this case so we can move forward with the best decision. OP's last activity was about four days ago. Hopefully the transaction went through.

It's like the exchange was abandoned by the owner. Bitsar doesn't update the social media or login on the Bitcointalk forum.


The $6,000 is now worth ~$9,000...  Undecided

I want to increase reward to 50% if anybody can contact this exchange owner
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
If there's still no response in the coming weeks and they have no activity on all their social media accounts OP could then create a flag for Bitsar and ask for community support this is to warn people about the status of this exchange.

https://bitcointalk.org/index.php?action=trust;addflag=3561501

Agree with JG above, OP wasn't active for a while, and it'll be much appreciated if OP can update us with this case so we can move forward with the best decision. OP's last activity was about four days ago. Hopefully the transaction went through.
legendary
Activity: 2534
Merit: 1713
Top Crypto Casino
Though the thread is five days old, it has now been seven days since the OP claimed the incident took place. What is going on when a customer wants to make a withdrawal but is not being given a straight explanation as to why his request is stuck at pending for a week:



The OP should post an update either stating he received his funds or he is still waiting. That way he can be advised accordingly.
legendary
Activity: 3416
Merit: 1225
If there's still no response in the coming weeks and they have no activity on all their social media accounts OP could then create a flag for Bitsar and ask for community support this is to warn people about the status of this exchange.

https://bitcointalk.org/index.php?action=trust;addflag=3561501
hero member
Activity: 2660
Merit: 651
Want top-notch marketing for your project, Hire me
I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue.

This exchange has social networks, you should better check the information:
I am talking about the things I found on their website cause I don't know much about the information provided about the exchange in your thread and if you also check their website you'll see that what they have there is only their email.

Umm... which website were you use to access their platform? I looked into it earlier today and their social media are listed on it, telegram, twitter, umm... X, and facebook?

FB: https://www.facebook.com/bitsarexchange
TG: https://t.me/Bitsarexchange
X: https://twitter.com/Bitsar_Exchange


The exact website you have the screenshot. The social media link was not clickable the last time I checked before your message and I believe the OP was experiencing the same thing which is why he said "Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck""

legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue.

This exchange has social networks, you should better check the information:
I am talking about the things I found on their website cause I don't know much about the information provided about the exchange in your thread and if you also check their website you'll see that what they have there is only their email.

Umm... which website were you use to access their platform? I looked into it earlier today and their social media are listed on it, telegram, twitter, umm... X, and facebook?

FB: https://www.facebook.com/bitsarexchange
TG: https://t.me/Bitsarexchange
X: https://twitter.com/Bitsar_Exchange

hero member
Activity: 2660
Merit: 651
Want top-notch marketing for your project, Hire me
I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue.

This exchange has social networks, you should better check the information:
I am talking about the things I found on their website cause I don't know much about the information provided about the exchange in your thread and if you also check their website you'll see that what they have there is only their email.
full member
Activity: 2324
Merit: 175

The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.


That's a big warning sign, these are the two popular channels where the administrators of any platforms will announce updates from time to time and updates should not take a month, email support is very important, they either ignore it or they exit scam, I always check for latest updates on social media and there channel if you can not contact them, then it's possible they are on exit scam that's what scammers do they cease their support and stop updating their social media account.
With your bad experience, people should stop using their platform until this is resolved.

legendary
Activity: 1064
Merit: 1228
Playgram - The Telegram Casino
The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.
The chances are like that - so anyone should stay away from them if they don't want to experience the same case. I hope you will get good news soon and get back your money.

But wait -have you also tried contacting them via the 24-hour online customer service system? They have that service too - so give it a try.

I think we need to warn people to stay away for a while until they solved out what the problem is.
hero member
Activity: 2926
Merit: 567

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]
Beware of the scammers who may want to ask you for money in advance to "get" your money out.

I hope OP will get his money, he should not post an offer for recovery of his money, the community is more than willing to help him recover his funds by giving him suggestions and finding ways to resolve the issue, this will only invite people to scam you.

There's a possibility that one of their staff could see your posts and facilitate your withdrawal, so they get A portion of your money and are not tagged, you deserve your money nothing less if you want to give rewards for help don't specify the amount or it should not be 30%.
By posting this issue here you are helping people to think twice before trading here, if they want to keep their good reputation then they should process your withdrawal.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
[...] Although no one seems have a way to get in touch with the Bitsar's internal team, but I will give a negative feedback and hope there's a good news.

I sent them a PM yesterday, inviting them to this case. They've not going online for a while, so there's a huge chance they won't notice my PM [though the default setting of the forum should send a notification email when someone sent us a PM], but when they're coming back online and don't bother clearing issues here [and suppose OP's transaction still stuck at this current state], well... for OP's sake, let's hope we don't have come to that situation.
hero member
Activity: 952
Merit: 662


It can't withdraw my coins.... forever it's "pending" state
I think it's clear enough to see if Bitsar didn't processing the withdrawal, to be honest it looks strange where they not complete it for 3 days when they're an instant exchange. Although no one seems have a way to get in touch with the Bitsar's internal team, but I will give a negative feedback and hope there's a good news.
legendary
Activity: 1722
Merit: 5937
I don't hold against Bitsar if it's technical problems. I'll delete my posts. I don't call it a scam. What can I think? The exchange holding my money and no answer or informations.

The email support don't answer. They ignore me or the emails not read.
True, this doesn't look goot at all, and any reputable exchange would make an annoucement if they ahve tehnical issues, or at least they would ask you for some extra verification if that's the reason for delaying the withdrawal.


The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.
I think that its still worth it to leava comment on their Tweets as that way you may get their attention and maybe even stop someone from making a mistake and depositing money there.


Another thing I don't know I'm reading this right.... Bitsar is processing many small withdrawals but not mine. Why don't they let me withdraw?
They are possibly doing what they did to you, allowing small withdarwals so people think that they are legit and then when they deposit larger amount, fun starts. That's of course assuming that they are scammers and not just having tehcnial issues but sucking at customer support.
newbie
Activity: 7
Merit: 1
Want to kindly thank everybody for the advice. I don't read this topic last 2 days because I got no hope of getting my money.  Undecided

It's unfortunate that people like this might not let those who could help the genuine people take them seriously anymore. 28 hours have passed since the OP made this allegation but the common post of evidence can't be furnished by he/she here. This is a money matter, I believe if the allegation was real, the OP would have visited this page times without a number to keep it active in a bit for possible help.

This is not the first time that some unscrupulous elements would come out from a rival business just to tarnish the image of others. I hope the moderators can pull the topic down if the OP does not address this in another 24 hours.

https://ibb.co/bNvbTDk

It can't withdraw my coins.... forever it's "pending" state

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.

I think you have partially answered yourself here, they may be having technical issues, anyone can post on any exchange here, it's for you to decide at your own risk in using them.

I don't hold against Bitsar if it's technical problems. I'll delete my posts. I don't call it a scam. What can I think? The exchange holding my money and no answer or informations.

The email support don't answer. They ignore me or the emails not read.

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.
Have you tried contacting them via social media, or maybe even applied some pressure on them that way in order to get a reply. By the way, did they ask you for KYC or anything of that sort, or it just says "processing" for days and that's about it? And exactly how many days its stuck like that?



Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]
Beware of the scammers who may want to ask you for money in advance in order to "get" your money out.


The owner doesn't post on his Twitter/Telegram last time on September. No answer to the emails.  No answer on the forum. What can I think? He is gone with the money.


Ethereum wallet for Bitsar.com: https://etherscan.io/address/0x0e747eb2ff0f26fb77c3a1ea67ee07fac2dbb783


Another thing I don't know I'm reading this right.... Bitsar is processing many small withdrawals but not mine. Why don't they let me withdraw?

legendary
Activity: 1722
Merit: 5937
I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.
Have you tried contacting them via social media, or maybe even applied some pressure on them that way in order to get a reply. By the way, did they ask you for KYC or anything of that sort, or it just says "processing" for days and that's about it? And exactly how many days its stuck like that?



Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"[/i]
Beware of the scammers who may want to ask you for money in advance in order to "get" your money out.
hero member
Activity: 1148
Merit: 796
When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.
I mean, read the topic first.

He has said if he successfully trade small amount money for the first time and secondly the @OP has contact the email support, but receive any response after next few days.

As for the policy and condition, I don't think it's a matter when you're trade using an instant exchange.
sr. member
Activity: 672
Merit: 416
stead.builders
I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

When you first made your deposit on the exchange, does it work for you that you placed withdrawal and it went, secondly, have you ever contacted the support line before you received this error response or this was your first time ever attempts on reaching out to them, thirdly, are you very sure that you have read and understand their policy and conditions well before using their exchange.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.

I think you have partially answered yourself here, they may be having technical issues, anyone can post on any exchange here, it's for you to decide at your own risk in using them.
hero member
Activity: 826
Merit: 641
Leading Crypto Sports Betting & Casino Platform
It's unfortunate that people like this might not let those who could help the genuine people take them seriously anymore. 28 hours have passed since the OP made this allegation but the common post of evidence can't be furnished by he/she here. This is a money matter, I believe if the allegation was real, the OP would have visited this page times without a number to keep it active in a bit for possible help.

This is not the first time that some unscrupulous elements would come out from a rival business just to tarnish the image of others. I hope the moderators can pull the topic down if the OP does not address this in another 24 hours.
member
Activity: 182
Merit: 33
Peace without Borders
Ratimov is a really respected and trustworthy member of this community; to say that just because he said a exchange is good; doesn't mean the exchange can't rugpull or do a scam; just like another member told here, there are selective scammers in the world wide web, they will seem nice to many for months or maybe years before making an exit scam; we have seen it many times over the years and still see it everyday. There is nothing we can do about it, even a worldwide trusted exchange can scam; that's why I hate the idea of central bodies however internet will always have some problem in trust I sadly believe.

Let's start with the fact that I never said that the exchange was good, and even more so, I never recommended it to anyone as a reliable exchange. I wrote a review about this exchange, where I fully tested the capabilities of this exchange, and then wrote about its advantages and disadvantages. My review is here: https://bitcointalksearch.org/topic/bitsarcom-lightning-cryptocurrency-exchange-no-kyc-no-registration-required-5457393

OP himself made a serious mistake when working with centralized services, he sent a large amount in full. I have always recommended and advised one and all that large sums should be divided into several parts. Always:

6. Deposit/Withdrawal
- Never try to make a large exchange with one transaction. For example, I want to exchange 10,000 USDT for Bitcoin. I will never deposit the entire amount in one transaction, it is better to break large amounts into several parts, then the risk of losing the entire amount is greatly reduced. Of course, you increase your fees, but it's better to lose 20 bucks in fees than to lose everything and then write numerous complaints all over the Internet that the exchange is holding your funds.

- It’s definitely not worth sending large amounts to low-liquid exchanges, especially if you don’t pass KYC there, this increases the chances of blocking, since the exchange makes good money due to such cases. If you look at all the complaints about the blocking of user funds on this forum, then there we will most often meet various no-name exchanges.

If OP used risk diversification, he would split his $6,000 into 4 or 5 parts and send them one by one as the funds come back. Of course, he would have spent a little money on extra commissions, but he would have saved most of this amount. He saved on commissions, but lost all his sent money.

Sorry Ratimov, I was quoting the OP when saying you said Bitsar.com is a good exchange; it seems like those are OP's words. Sorry for the misunderstanding.
member
Activity: 182
Merit: 33
Peace without Borders
Ratimov is a really respected and trustworthy member of this community; to say that just because he said a exchange is good; doesn't mean the exchange can't rugpull or do a scam; just like another member told here, there are selective scammers in the world wide web, they will seem nice to many for months or maybe years before making an exit scam; we have seen it many times over the years and still see it everyday. There is nothing we can do about it, even a worldwide trusted exchange can scam; that's why I hate the idea of central bodies however internet will always have some problem in trust I sadly believe.

I don't want to or can't say Bitsar.com is a scam since it's the first time I am hearing of them so; if you write more details about the occurance and link us the screenshots on your deposits, previous withdrawals(succeeded) , what the system says when you try to withdraw now and the conversation you are trying to make with the support; I and the other forum members will try to look what is wrong or not and maybe lead you accordingly. Sorry for your hard time with Bitsar.com and I hope it resolves very soon in your favor.

Best

Tetaeridanus
legendary
Activity: 2436
Merit: 1104
it seems like they have a telegram, try contacting them there, they might be active there. I checked their Twitter/X page and their Facebook page and the last time they posted there was more than 2 weeks ago.

anyway, if it is possible, would you mind posting screenshots of your deposit, withdrawal request, chat/email to their support, etc... as evidence? and if there is any sensitive info, you can cover it up.
hero member
Activity: 2660
Merit: 651
Want top-notch marketing for your project, Hire me
Original topic here: https://bitcointalk.org/index.php?topic=5457393.40

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.  Undecided

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"
Sorry about what you're currently experiencing.
The golden rule of the crypto market is to always DYOR not the review made by the user of the forum no matter the person's rank because we have a situation where a good online project turns back and we have seen it in many exchanges (an example is FTX).
I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue. All the reputable decentralized exchanges I know Fixedfloat and Bisq have would an unpopular exchange wont have it.

I looked through their website and I see an email address here. You can contact them if you're lucky.
Hope you still have your order ID
legendary
Activity: 3472
Merit: 3507
Crypto Swap Exchange
Can you still log in to your account?

It is not necessary to register an account for ordinary exchange, only for spot trading. At least that's what they claimed.
The OP should definitely offer us more information along with the attached evidence.

The Instant Exchange feature on the homepage does not require you to create an account. However, you have to sign up in order to use the Spot Trading.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Can you still log in to your account? If so, can you provide screenshot of this delayed withdrawal that's stuck on "processing" phase? Whether it's technical or a scam, we'll get a clearer picture when more context and proof are provided.

Meanwhile, I'll try PMing their representative and invite them here.Their last online activity was more than two weeks ago, but it worth the shot.
legendary
Activity: 1820
Merit: 1207
You need to post the evidence where you send the coins, the trading history on the exchange or anything else that related with this accusation.

It's not really good to rely only one user when you want to trade with big amount of money, there's a chance he might not face a problem because he trade small amount of money. Some services are selective scammers, although I didn't mean to say bitsar is scam when there's no evidence.
newbie
Activity: 7
Merit: 1
Original topic here: https://bitcointalk.org/index.php?topic=5457393.40

I deposit a small amount in the exchange it works. So I went and deposit a larger amount ~$6,000 and my coins can't withdraw. The coins are "processing" for days. The email support doesn't answer me.

I trust it with my coins because I read user review from Ratimov.  But now... for sure not. I don't know if this exchange scams me or it's a technical problems.  Undecided

Offer 30% to anybody who can contact this exchange owner to get my coins "unstuck"
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