Topic: A Bank of America Glitch Sent Customers Into a Panic Over Missing Funds (Read 231 times)

Even if a Bitcoin wallet showed a mistaken balance, for example, an experienced user would shifty assume it is an error produced by the wallet itself and its synchronization system. One can always check the blockchain through an explorer, it is a backup plan.

With FIAT, the backup plan is praying people at the bank do not mess with one's balance after the problem is allegedly solved. Because things like that, Bitcoin is appreciated and I dare to say: necessary.

Our goal is to ensure all Visa cards work reliably 24 hours a day, 365 days a year. We fell well short of this goal today and we apologise to all of our partners, and most especially, to Visa cardholders.

I hope people are aware of events like these and taking steps to adapt and prepare to our shifting economic climate.

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There no perfect systems anywhere because there might be hitches sometimes. Although throughout my dealings with Bitcoin wallets I have never experienced any form of transaction failure or balance issues, all my transactions have been successful. But most of these Central Bank Chiefs always see Bitcoin as the illegitimate child of money and fiat as the legitimate offspring.

If banks in 2007 had a glitch like this one, the american people would not have cared. But things may have changed to a point where people are becoming much more savvy and connected to current events. In which case, I don't know if financial institutions want this type of negative publicity, considering the fallout could be more serious and widespread today than in previous eras.

I would have preferred fiat-backed stable coins to fiat but most fiat-backed stable coins can be freezed on noncustodial wallet directly which still makes it to be centralized just like USDT, USDC, BUSD and many others. You created an awesome topic for it in the past. If I should be sincere, I too have some stable coins that can be freezed on noncustodial wallet, but I am always panic for my funds not to be freezed at anytime because it can.

There no perfect systems anywhere because there might be hitches sometimes. Although throughout my dealings with Bitcoin wallets I have never experienced any form of transaction failure or balance issues, all my transactions have been successful. But most of these Central Bank Chiefs always see Bitcoin as the illegitimate child of money and fiat as the legitimate offspring.

Ah, banking glitches. Here in the Philippines, you'd be totally surprised if there wasn't at least a single major banking issue when it comes to the major banks lmao. It's just so bad that the panic is pretty much minimal. This is one reason that I slightly prefer holding BTC and USDC than storing money in local banks.

If banks in 2007 had a glitch like this one, the american people would not have cared. But things may have changed to a point where people are becoming much more savvy and connected to current events. In which case, I don't know if financial institutions want this type of negative publicity, considering the fallout could be more serious and widespread today than in previous eras.

These types of casual glitches also make it difficult for banking industry CEOs like Jamie Dimon to comment on crypto or bitcoin.

I hope people are aware of events like these and taking steps to adapt and prepare to our shifting economic climate.

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Aurora told 6PR Mornings host Gary Adshead, that she woke to a text from NAB that stated an unauthorised transaction had gone through on her account.

“I was immediately freaking out – so I didn’t think for a second and contacted the 1800 number and once I clicked on the number it was like ‘welcome to NAB please select your options’ so I selected my option, the little song went on for an hour, where I was then asked to provide my details,

“Everything was so legit, I could not believe it. They basically said no worries we will create a new account where you can transfer your money – I immediately transferred the money and that’s when the guy hung up the call,” Ms Casilli said.

Kyle Carey, is another NAB customer who has recently fallen victim to a similar scam.

Kyle told 6PR Mornings that he’s a member of a Facebook group with 15 other people who are also victims of these NAB scams.

“I got a message from the NAB number that always messages me and basically they sent me a verification code – so I called that number and got put into a holding line – they basically got me to transfer $8,000 into a new account,” Mr Carey said.

“I got told by NAB to call the actual fraud team and they said it will be a 6-8 week process and then 2 weeks after it happened, NAB emailed me saying that they won’t be able to retrieve any funds and that they feel like they’re not liable.”

this is a traditional type of banking where when they make a mistake they will only apologize and not give compensation,,, but when the customer makes a mistake they will blame them .. moreover they don't provide any protection which really makes me wonder why customers don't care about this from the start

It's just so bad that the panic is pretty much minimal. This is one reason that I slightly prefer holding BTC and USDC than storing money in local banks.

I read about this today, very serious considering Zelle is an important payment processor here in my country.
In this place, where people can barely have some savings, seeing your money disappear that way must have been quite traumatic for people and businesses alike.

Just another problem of centralization solved by Bitcoin, I guess.  

On Wednesday morning, Bank of America customers began reporting issues with payments processed through the money transfer service Zelle, which led to money disappearing from their accounts.

Many customers took to Twitter to express their outrage as they began to notice the missing funds.

One user tweeted, “I almost lost my mind when I saw $2,000 was missing from my account.”

Another said, “So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”

Zelle is a money transfer service that works with U.S. banks to move funds directly from one bank account to another. Zelle transfers are quick and free––making the service a popular alternative to credit card transactions that can take a few days to hit users’ accounts and often require fees and bank transfers. However, the service has been under fire by government officials for being an easy facilitator for fraud and theft.

The website downdetector.com reported over 1,000 outage reports for Bank of America by 10:30 a.m. EST, coupled with a similar spike in Zelle outage reports.

Over a customer support social media account, Zelle redirected users to Bank of America, saying, “The Zelle App & Network are up & running. We are aware of an issue that is impacting Bank Of America customers when sending & receiving payments. We recommend contacting Bank of America’s customer support team for additional updates.”

Zelle does not offer any protection for payments made through their services—which means that there’s no safeguard for customers if a transaction goes wrong.

Bank of America told TIME that, as of 3:00 p.m. EST, the issue has been resolved and customers are receiving their funds back.

The Charlotte Observer reported that customers received a notice when they logged into their online bank accounts on Wednesday, saying that transactions were not missing, but delayed.

“Zelle transactions made between January 14th and January 17th may be delayed in occurring and posting to accounts as requested,” the notice said. “Transfers will be completed and will appear in your account activity and balances as soon as possible.”

In 2020, Bank of America customers reported another major glitch, with accounts showing inaccurate balances of as little as $0. The company acknowledged the issue, saying at the time that any inaccuracies did not impact their actual funds. “Some clients may currently see an inaccurate account balance in online or mobile banking. There is no impact to their accounts and their information remains secure,” Bank of America said.

Global payment service ACI Worldwide reported last year that fraud loss in the United States from Authorized Push Payments—scams that trick victims into willingly making large bank transfers to fraudsters—is expected to rise to $3 billion in 2026.

In a report issued last fall, U.S. Senator Elizabeth Warren said four banks provided data reporting over 190,000 cases of fraudulent transactions on Zelle involving over $213 million of payments in 2021 and the first half of 2022. In the majority of the cases, the report noted, individuals were not repaid the amount they were defrauded. Zelle did not respond to a request for comment by the time of publication.

Warren called out both services on Twitter Wednesday afternoon, writing “@BankofAmerica and @Zelle are apparently failing customers again, with money somehow disappearing from accounts. This should be fixed immediately and customers should be compensated. I’ve called out serious fraud issues on Zelle and this is their latest failure.”

https://www.msn.com/en-us/news/us/a-bank-of-america-glitch-sent-customers-into-a-panic-over-missing-funds/ar-AA16uJ5D