Why not, contact them directly on their support or through email [email protected]
Bitmain only has 30 minutes Payment time limit it must be clear within 30 minutes.
Recently mempool is pretty congested why didn't you increase the fee to speed up the transaction?
they took my coin. I sent it 14 minutes after they billed me.
I expect them to fix it over night as it is about 740 am in china and they likely are all automated right now.
I have clear evidence I sent them the coin before time expired.
It is annoying that this happens as the time they give is too short and they should see that it was pending on the blockchain.
also i pay with coinbase
as i run a business account and report everything coinbase just sends it.
looks like it took 3 blocks or maybe four to clear.
I ordered at 2:32
I paid at 2:46
755125
Mined on 9/21/2022, 15:01:12
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755126
Mined on 9/21/2022, 15:26:16
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755127
Mined on 9/21/2022, 15:37:18
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755128
mined on 9/21/2022, 15:37:51
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755129
Mined on 9/21/2022, 15:38:44
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I think the bolded one is when it cleared
all numbers are from
https://www.blockchain.com/explorer/blocks/btc/755124
to block it cleared.
I will wait to see if they fix it. As they have my money/btc in their hands.