Topic: A HUGE Scam is going on with bitsler! (Read 496 times)

i agree that OP shouldn't blame the casino, OP is complaining that the casino should block his IP, but we all know that when a person is addicted that person might even be able to use VPN and create another account and continue playing, so even if the casino blocks the OP's IP this will not be the solution to end the addiction that the OP has, and at this point the OP seems to refuse to notice and is angry with the casino. curing addiction is not something easy, it takes years, it takes willpower to cure addiction, if the person doesn't look for a doctor, doesn't go to the hospital and doesn't stop moving anything that has access to the internet, that person won't go get rid of gambling addiction


I believe the casino must not have realized that OP is a gambling addict, casinos do not have super powers and are not responsible for someone becoming addicted to gambling, they have no way of guessing or knowing that someone has become addicted to gambling. gambling addict unless that person informs the casino that he is a gambling addict and asks the casino to block his account, but if that person creates an account again and with the same name and email then the casino may suspect that this person is addicted to gambling and may block the person's account

He will still return to gambling sites that have blocked his account because that is where he can create another account, even after the Bitsler team blocked his last account. This will continue if @OP does not realize something is wrong with him and tries to find and consult a counseling agency about his problems. A counseling agency would devise a solution for him but if @OP doesn't try it, it won't do any good either. Even better, he should avoid or even not use the internet, especially if he has a severe gambling addiction.

Good example is how OP manage to create another account after being blocked by Bistler team so I think you are correct that Counselling will help Him make a best decision than just hating gambling today but loving it later the day, meaning He wanted to stop gambling but he wanted the gambling site do it for Him in which if this is the case then all of the gambling sites that exists need to  block him so he will never gamble again with that?
This is how Addicted gamblers does, they cannot even blame themselves so they are turning to others for their mistakes and mostly the casino sites is what they turning on.

Accepting defeat is better than blaming gambling sites, and accusing without any meaningful explanation, if someone has been beaten in playing casino by a gambling site, then it must be accepted, because playing gambling has risks, if you want to win something or in gambling and want to win continuously, in my opinion it is not balanced in gambling games, of course there will be wins and losses in every game or bet in casino games, everything that is done at least when playing is done consciously, not you are trapped or deceived by game..

Every casino site strives to provide maximum benefits to clients. As more users come to their sites, their profits will increase. Since you have already lost $2500. By your activity they have identified you as an addicted gambler so you should first control yourself from the addiction. You should read their rules thoroughly before starting gambling. Moreover, it is better to contact the gambling site support first and accept their solution. You can complain if it is a logical reason against the user's interest otherwise no one should complain against any site.

He mjst be describing the casino itself which is not appropriate. Big or small amount of winnings, if not given to the player, would be a scam against him/her. But it happened that in this topic, things are just accusations of OP towards the gambling site.
This is just sad; dropping the name of an online gambling platform and throwing wrong accudations just because of player's own negligence on his/her gambling behavior. I still don't get why there are still players who are assuming that winning would be as easy as A,B,C while in the first place, the word gamble itself means having no assurance of something. This might be because of stories tangled with players who became rich.

Not because other people win, same thing would constantly happen on OP's end. Accept that losing is a part of the game and that would happen most of the time as eviident with majority of the players in this industry.

While the bold step for self exclusion was taken it would have been wiser to have found a counselling agency on gambling addiction to seek for help. Self Exclusion without counsel will always bring every addicted gambler back to their old ways no matter how determined they are never to gamble again.

The fact is, ops are trying to blame bistler over his gambling addiction and in other to get attention ops put up that topic title just to attract members to read through the thread doing that, one will discover ops mean a different thing together.
When it comes to the issue of accounts closer, casinos try as much as possible to stay away from that and the responsibility to stay away from gambling is highly placed on the players and not casinos as ops make it look.

Using the word is when you won a huge amount and then you have a hard time withdrawing, but what we've read on OP's explanation is the self-exclusion system which is used by gamblers to blame casinos for their losses, this will not qualify as a scam, the casino beat you you bet you lose, then you're crying on spill milk that you yourself cause it, you're just a sore loser no one here will agree on your accusation, it just won't stand.

OP, if you actually have a problem with gambling, get help from people who know how to help gambling addicts. Please stop blaming casinos for your addiction. It is easy to get addicted to gambling, but it is not the casino that makes you do it. It is your own choice and responsibility to stop gambling, not the casinos' fault. But something tells me that if you hadn't lost, we wouldn't be having this conversation. So I don't think you are really addicted to gambling, you are just a bad loser.

We don't need the chat script we already know the whole story and the support are right in telling you that, you're acting like a child and a true irresponsible gambler, you owed it to yourself to control yourself because you'll become miserable and that's what happens now, learn to stand up to yourself and learn self-control, the whole thing is all about gambling addiction that's all there is, not a faulty casino system, things might have been different if you keep on winning even if you activate that self inclusion.

^Good luck to the casino that OP found, later on, OP start blaming again and come up here to blame another casino that made him money lose.
There are people who cannot accept their losses or it is not easy for them to move on, the reason for the addiction is that they keep chasing their loss until such time they did not meet this goal which is turn into an addiction or become worse. If I were in the shoe of OP, just quietly leave gambling and find a better place to hang out while healing his addiction to gambling.

This was an epic reply lol!  As I read @op whining, I can conclude that saying Bitsler is a huge scam is an overstatement and unfounded.  I also understand that the problem and situation stated by @OP is created by him alone and Bitsler has nothing to do with it.  If @op wanted to self-exclude then leave the site alone and never come back.  And I think if Bitsler implements an IP block, no one is stopping @op to register to another casino again, thus it is nonsense for Bitsler to block his IP  since the result will be still the same, OP looking for a new site to play with.

I think rather than pushing Bitsler to block your IP @OP,  you should be seeking medical assistance and have a consultation on whether you have a gambling addiction that needs treatment.

This self-exclusion will not qualify for the term scam like what you're trying to imply because you lose fair and square will you create a scam accusation if after you create a new account and you triple your winning you're doing this because you lose, it's your responsibility to yourself that you self exclude yourself first because if you have that addiction to play who can stop you from playing on other casinos or creating a new account under a new IP, as a rule in gambling you only call a casino a scam if you win and you cannot withdraw or their site is manipulating the result but never on self-exclusion.

The responsibility to control gambling activities is left for the players to deal with, and we must understand the fact that gambling sites are established to make profits and at that even though the casinos have a self-exclusion option, they will find it difficult to do so simply because their will want to trade with caution and at the same time try to protect the player account so a long time will be given to the such request to close an account to avoid any case such as the balance on accounts before closer. But the most effective to deal with gambling addiction is to take it personally and not leave the responsibility to casinos.

Yeah, if we notice, when we visit a gambling site. They will always have that warning to gamble responsibly. I am sure that we are not blind enough to not see it but we only act like we are and become irresponsible gamblers later on. Even if they want to, casinos are only respecting their customers and their decisions but if the problem gambler will seek help from them, they are also willing to help.

Casino can temporarily close the gamblers account and there are even some who give compensation only to lessen the burden of that gambler. It depends on how severe the addiction are. Sometimes it can be cured for a not-so-long time but if it's heavily severe then it may take many more years.

There is a huge conflict of interest here.
On the one hand casinos are looking at their data sheets, counting FTDs, deposits, how much users wager - and they get a fat cut out of it - for those who work in the industry - they look at things from perspective of numbers, it's very difficult for people with this point of view to look at someone weak with a merciful approach - since this is a conflict of interest - their goal is to make more money, and those who suffer from it have no goals - they are not sure what they want from life when they are deep down into it.

Gambling in a way is a selfish activity, some hide it, some don't want to talk about it, people want 'privacy' when they do it - so whilst "feeling sorry" for someone who's going through some issues there is a still a conflict of interest.

The best thing for the OP to do is to hand over the control over his/her finances to someone he/she trusts - and then worry about all the rest - when you don't have control over your money you're arresting your addiction because you won't be able to play without a permission from your money-keeper.

I could see that many only blamed the OP for his addiction, but I see things differently, and I blame both the OP and bitsler for this. I look at things insightfully, and my conclusion is that the OP needed help, but bitsler doesn't care, all they care about is making money. Even if they can't do anything, they could have issued a piece of professional advice, even suggest therapy if need be, and tell him why they could not block an IP if there is a genuine reason. We should not be selfish, money is not everything, and we should try to help if we could, especially when someone is clearly going through mental issues.

And as for the OP, you need to fight your addiction, find help if need be, and make sure you block all possible access to gambling on your gadgets and around you. Also, let people know what you are going through, it helps a lot.

yes the way he is like that as an addict is the same as making a gambling site rich indirectly, how many accounts are created if in the end it will be banned for what even though he wins a lot there but if he loses, forget it, why should he be more curious, even though he can try other gambling games that are fairer and can also play on other gambling sites, but there is also a point in asking the family to take the gadget it would be better

yes it all comes back to himself, it will hurt himself it's true it takes time to get rid of the opium, I once had a friend he finally stopped playing gambling after he had nothing and he had lost everything including his house because of addiction to gambling, that's what why in gambling should avoid addiction and the desire to win in gambling, because in the end you will not get anything, I hope the OP gets well soon

License Provider I guess. There's a file a complaint option in the official website of the curacao egaming site for players that has a legit complaint to casino that under there license.

You can visit it through the link here: https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint

The only problem was there is no known user here that testify on using this complaint form or manage to prove his claim against the casino by reporting it since license provider gives more importance to there clients over the players on handling case like this. But no harm in trying.

if bitsler has a license from curacao and there nu curacao they have a rule that says that in case of self-exclusion the casino must block the IP of the person who self-excluded himself then you could have been right to be complaining, but if not curacao they don't mention it nothing about deleting IP and bitsler's TOS also don't say anything about deleting the person's IP so there's no reason for you to be complaining. because even if they had deleted your IP you could have used VPN and created an account and continued playing, the addiction problem will not be solved by the casino, do not blame the casino. your addiction can only be solved by a doctor and for that you need to stay away from any device that has internet and that can enter a casino


The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction

He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  , business is business after all 

Where could he possibly "report" this?

I think gambling sites are becoming more alert lately since there have been many cases of users complaining of the accounts being closer even though they apply for self-exclusion to prevent minimizing addiction. I don't think, is the responsibility of the casino to close a user account, and even though the player applies for a closer of their account the site will still leave it open until otherwise while in some cases the accounts are closed timely.

Well, the way out that they offer concerns rather the actions of a third party in relation to a gambling addict, but how the player himself will block his admission having an addiction, because it is unlikely and, if necessary, he will still remove the lock.

While I would definitely agree that their response to you in their email is extremely rude and very unprofessional, you seem to not be following their TOS and therefore have kind of done all of this to yourself. Now, I am trying my best not to judge, so if you have actual evidence that they are "scamming" then you should post said evidence in the scam accusation subforum on this site and not on the gambling subforum. Because to me it seems you have nothing except a rude email to show us that that particular online gambling casino has wronged you.  

If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

No you can't. Having more than one account at Bitsler casino is against their terms of service.  So if you really created multiple accounts, you violated their terms of use and therefore have no case against the casino.


If you knowingly violate the rules or terms of use, it is not a loophole.


That's not true. You can exclude yourself from a casino. However, you must still respect the terms and conditions of the establishment. Even if they disabled your IP address, you could still create an account from a different one.

I don't really think bitsler fail on this, because the self-exclusion worked fine, but OP creates new accounts to keep gambling.

Bitsler has that big warning in the footer to help the users with gambling addiction, so, i don't feel the site did something wrong, users must be responsible of their actions.

Think about this, an alcoholic joins to a bar and the blame that the barman makes him drunk... if the man doesn't want to get drunk then why hi join to a bar. We are adults and we must be responsible about our vices.

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing

This statement is wrong in some way.

There have been so many cases where casinos/websites got sued becuase they did not offer a proper self-exclusion to their customers.

Yes, you can always "claim" the addict can go to another site and gamble, but the duty of responsibility can attract lawsuits against you, if you fail to honor your regulative requirements (assuming you abide by them and that some regulations apply to you via your license / country of jurdisction etc.)



The amount he deposited/played with is irrelevant - the website can lose its license if the user decides to file a lawsuit against the license holder for being negligible. It seems like many users in this forum believe the websites can do and say whatever floats their boat - but honestly, the OP has a very strong case here if he takes it forward (although for $2,500 it might not worth it but the way they replied to him could attract further damages - it's quite serious).

The website Fairlay doesn't even have a self-exclusion policy, it's not regulated or licensed by anywhere and many people use it - this one cannot really be "sued" because you have no contact details for the site, but Bitsler on the other hand is licensed and a lawsuit against its license holder is possible, but probably not for $2,500.

Really really really bad behavior. It doesn't matter what you have done. If you have done bad activities which is against to their terms and conditions they should block the IP but they didn't do that.

But they should respect the costumers. Like others do.

After reading your story I think they are just want to grab your money. Whenever you make a new account they will do this again and again.

I think you should move on to another casino. Your post will help others. And in my point of view this is a good decision to make a post here. Thanks.

If I understand correctly your statements against bitsler this gambling platform scammed you of 2500$? is that right? And also agree with your story, in other crypto gambling such as Primedice and others, when you create more than one account, they immediately block it and unlike Bitsler, this is not done, is that right? and now because you can't release your 2500$ balance assets from Bitsler, this is the basis for you to be cheated by them.

Okay, based on my assessment based on your statement, it doesn't seem right to immediately say that Bitsler is to blame for why you lost 2500$, you said that you have a gambling addiction. This means that you decide how much money you will enter into their casino platform. It also appears that you are the one who admits that you created multiple accounts on their platform using only one IP address, but here it seems like you didn't use or apply your common sense first. You may know most of the time and most crypto gambling prohibit dummy accounts.

So in my conclusion bitsler is right and has a reason why they were able to block your account. I hope the next time you play crypto gambling, don't pass on the gambling platform if you have any assets in their casino, because you won't have any problems with a casino if you don't decide to gamble and play there.

There are many gamblers who get emotional and annoyed when betting and keep losing which is not really the casino site's fault because they play without being able to control themselves. And when there is a small mistake they get emotional when they complain or communicate and say rude or somewhat disrespectful to the admin or operator and blame the scam site and feel he is the most right, without realizing that small mistakes are normal and can still be handled and no site a 100% perfect web as it is driven by the internet and technology with very few chances of that minor problem to exist.
Gambling addicts must be able to control this because they have provided services for us to have fun which we must respect and also be able to control ourselves, unless there is indeed a fraud or loss due to the act of the site. And with the excuse that they block customers because they are uncomfortable with the user or impatient which I think is reasonable.

I read your whole conversation and can see that you are deceived from here. But your question is that you were cheated by Bitsler and you blame Bitsler entirely for it. My question is you can't blame Bitsler for this. Because you want to leave their site of your own accord. And you might have used some wrong with them that caused you to be kicked out. You can solve your failure. Besides, if Bitsler had turned out to be a scam project, there would have been more complaints from more people.

calling them scam is overstatement mate , and they are blocking your account meaning they comply with their rules , though it wasn't your IP that they are blaming , and if you understand that deeply , creating multiple account after they blocked your previous account will affect your future gaming , if happened to win or need withdrawal  with big amount , surely this will be another question for account creation multiple times.

and Mate, your addiction is your family and your concern , Gambling is a business and they will do everything to earn , good for them that at least they have banned your account when you requested for.

Will you still blame them or accuse them as scam if you win decent amount on your comeback with your new account? I highly doubt it, you blame them solely because you lose again on your comeback. Why did not you blame them after you were able to create new account and before you made a new deposit? You realize that you have a gambling problem, you did it right by using the self exclusion feature but you did it wrong because you cant control yourself. I guess you need a professional to help you to stay away from your gambling problem.

Pfft. Op, try reading.

source: https://www.bitsler.com/en/tos

While I do have complaints with the way their admins talk to you, it is a matter of fact that the casino itself has informed you in its ToS about the rules of its self-exclusion policy.  I would say you're in the wrong for blaming them for something they've clearly stated, but I'd say they're also wrong for the way they handled the matter (though I'd like an image instead of a copy-paste just for a more proper proof really). I'd honestly just cut off the internet for now and take a break, get a vacation maybe. If you were ever to get back on gambling, check up on their ToS about their self-exclusion.

Details of self-exclude feature in any gambling site can be read on the same page. The self-exclude is for any gambling users who think they are near or completely addictive in gambling and decide to keep away for good or temporarily. If after clicking it then you made another account then request to ban your ip for a reason of multi accounting sounds like stupid, why you create a new account if you self-excluded already.

Better go to church or have proper counseling because this will help you get on on addiction. Stop blaming others since you are the one who take those things on abusive manner and if you cannot take to lose try to discipline yourself stop to gamble since there are more better life outside. If you cannot help yourself maybe talk about what you gone thru to your relatives for sure they will help you to go to proper specialist to assess your situation.

It would be nice you stop using or betting with this gambling company because you don't like their services. There are many other gambling firms that will treat you the way you desire.  Instead of blaming them for your loss or problems just move to another firm. But the truth is that you have not stated any cogent reason why Bitsler is a huge scam because your complains are just personal problems and not the fault of the company. There are only few gambling company that would help you solve problem of gambling addiction because they benefit massive from your problem. Like you have already been advised, seek for help in order to deal with gambling addiction. It is also important to read and understand the terms and conditions of every firm before dealing with them.    

You lost and you blame the casino for scamming is wrong.

You can deposit and get funds back in little bet but i dont know about the legiticamy on bitsler.

I would play instead in bc.game

It is always a shame when you see the downside of gambling. When someone gets it in their head they can beat the odds and walk away a winner. These people are willing to risk everything with the hope that they found a secret to getting rich without any work. However, once it ends they search desperately for someone to blame for their irresponsible loss of money. There are more stories like this than there are stories of people getting rich. Be responsible with your money.

Gambling addiction will never push you to make things right, instead it will make you worst, and I think this is not all about the casino but definitely its your own fault. If you are always breaking the rules in a casino, expect that you will always face a problem too when it comes to your finances. I suggest stop gambling when you think you are always in trouble, seek professional help first so you will know you are hitting beyond your limits.

hey @ op

try G.A.

the reality is you have a gambling problem.

and to all he should be able to exclude the ip and never ever be able to use it.

so the casino is  legit USA based they can be reported as they are required to ban the ip by USA law.

This indeed is very rude, and shows a very high level of disrespect and disregard of business ethics and professionalism, this reply alone speaks volume and acts as a mirror for us to see the kind of amateurs running Bitsler, ive never played on this casino before, neither do i have any account with them, though i have been seeing ads of them on several places, this forum included.
With this experience OP shared here, and this email reply of theirs, Bitsler has entered my blacklist of casinos to avoid at all cost, i will personally advice everyone to avoid this casino as it seems to me that they are just a scam waiting to happen.
A serious business would never give such a reply to a customer, no matter how troubling the customer seems to be, this is a real red flag.

I have also read through the entire piece and I have found out that your problem is not that bistler scammed you by holding your funds unlawfully but that you are crying because your abuse of the casino was successful the only problem is that, you can't keep yourself from gambling which I see as a strong form of addiction.
The fault is not of the casino simply because they did not disable your account when you asked for self-exclusion and also you can create tons of accounts that are against the T&C of the casino.

Reading the above comments made me realize:

1- Apparently owning a casino and being disrespectful to people is a normal thing to people

2- It's your fault if their system doesn't work.

3- "even if you create 100 accounts you can't withdraw" so if you don't know their system you are allowed to comment...

You can create 100 accounts and you can withdraw from all of them and you can even do that to the same BTC Address which i have done many many times and i have transactions to back up what am saying

Either way, the only reason i created this topic is to warn other from going into the same loophole as i did with these scammers.

By the way it's requiered by the gambling commission and regulations to include "self-exclude" in every online gambling websites and it should work as the following :
"the gambling business should take reasonable steps to prevent you from doing so in the future."

You can find the above on every gambling commission website

what it means is it's their job to prevent the self-excluded player from returning to the casino by disabling his/her account right away either by the IP address or their personal information : EXACTLY like what stake and primedice do!

Well, this kind of disrespectful of them to reply to you this way and considering your vulnerable position, however according to them you also insulted them.
In my honest opinion, if you are going through such a problem with gambling addiction that you need to self exclude yourself off every platform you come across, you should consider to get professional help if you can, as soon as possible.

Also, you have other options to exclude yourself from online casinos. There must be some programs which disable to access from your computer to specific domains, you might try to download one of those programs, set a random and long password and then proceed to destroy the password or delete it, this way you would get locked out those casinos from your computer.

So you blame a website for your addiction? You lost money is what this boils down to, and now you are looking for a way to try and get it back. The casino isn't going to refund you because you're a bad loser. If you legitimately have a problem, seek professional helo and stop blaming others for your faults.

If the user has a gambling addiction is not the casinos fault... if you see in the footer on the site they have this link to help users with gambling problems:

https://www.bitsler.com/en/responsible-gaming

Multiple accounts are not allowed in the casinos, and you can open 100 accounts if you want but when you try to withdraw your money, it will get stuck, because you are breaking the rules.

I'm not on the casino side or on your side, but if your gambling addiction is that hard, then you should block all the casinos on your local network, because even if you can block your account from a casino there will be easy for you to find a new site to place your bets.

Hello,

I would like to report a website that is scamming it's users by providing a broken system, the website link is :

https://www.bitsler.com/

There are many many problems example, the admin doesn't respect people, the way he talks like he owns you, for example if you say something he doesn't like he will block you right away or tell you to go and watch netflix and leave bitsler

BUT the main fault is in their "Self-Exclude" feature, when you click it it will block your account but it doesn't block your IP nor your information, meaning even if you "self-exclude" an account you can create another account right away, and you can create tens if not hundreds of Accounts from the same IP address on this website. they don't care about the "self-exclude" which is a big problem because am one of the players that has an addiction and i did self-excluded my account and i created another account after 2 days and played and lost my money (2500$) !

I talked to them about it and they are refusing the ban my IP address because they know that i will come back later and deposit more and lost to them, and this happens with every other player on their scammy site!, then after i started telling the support that i will write about this on bitcointalk he said they will look into it and they will block it in the future and i have been in  contact with them for the past 3 hours and my IP is not blocked yet nor more account!

Now imagine if you have a gambling addiction and you are trying to stop but suddenly you had the urge to do it again, you open the site and simply create 10 more accounts no matter how many times you close the other accounts

And before bitsler fans jump in, i have tried stake, primedice, etc.. all of these sites block the account right away if you have another account related to that IP address

Please take action and warn others about this scammy faulty system.

*PS : i have the chat transcript so if it's necessary then let me know and i will upload it right away.
*In the chat i started saying a lot of bad words to them because they were using my addiction against me, they were refusing to block my account and they were refusing to block my IP address !


**This is the email from their support i just recieved after i told them to block my IP otherwise i will report this on bitcointalk :

"Gabriel from Bitsler <[email protected]>"

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."



Thank you.