A question about wallets disappearing from Ledger Live app.

Poker Player

legendary

Activity: 1372

Merit: 2017

Quote from: o_e_l_e_o on September 19, 2021, 01:54:09 AM

-snip

Txs for that.

Quote from: Pmalek on September 19, 2021, 01:54:16 AM

Import them from where Huh

I guess I have not explained it well, as I am speaking from memory. I probably should have taken a screenshot but at the time I was more worried about the wallets coming back on the screen than anything else.

I don't know, it said something like I had to connect the ledger to be able to see and manage my assets in the Ledger Live app.

Quote from: Pmalek on September 19, 2021, 01:54:16 AM

What about the individual crypto apps on the hardware wallet? Where those still installed on the device? If so, the simple solution is to re-create your accounts in Ledger Live with the device connected to your PC to allow it to scan your accounts and balances.

Yes, they were still in the HW. That's what I did.

What happened is that when I went back to view my assets in Ledger Live, some of the data had been deleted. I named the different wallets and they simply appeared as wallet 1, wallet 2...

Quote from: Pmalek on September 19, 2021, 01:54:16 AM

Not sure what could have caused it though.

Me neither but it doesn't matter much at this point I think.

Quote from: Pmalek on September 19, 2021, 01:54:16 AM

Electrum's coin control is superior. If you are interested in spending certain inputs, paying too many, etc., that should really be done with Electrum. It's easier and more user-friendly I think.

Yes, for most things I think Electrum is better. But I'm not going to uninstall LL, especially for updating the firmware.

Pmalek

legendary

Activity: 2730

Merit: 7065

Quote from: Poker Player on September 18, 2021, 09:44:25 AM

...and there was a message as if it was the first time I connected it saying that if I wanted to see the wallets I had to connect the ledger nano to import them.

Import them from where Huh

What about the individual crypto apps on the hardware wallet? Where those still installed on the device? If so, the simple solution is to re-create your accounts in Ledger Live with the device connected to your PC to allow it to scan your accounts and balances. Not sure what could have caused it though.

Quote from: Poker Player on September 18, 2021, 10:29:18 PM

The main reason why I used it again is because with Ledger Live I can log in without connecting the USB, I can see if a payment has arrived, for example. I have the Ledger Nano safely tucked away, and I only pull it out if I have to make a transaction or sign a message. And I hadn't even thought about the firmware update, so I'll keep LL installed.

I use mine mostly as a portfolio checker as well. Do you connect your Nano when you generate new addresses? You should do that as well to be able to compare the address in LL to the one displayed on the screen of your device? It works without doing that check, but it's not recommended.

Quote from: Poker Player on September 18, 2021, 10:29:18 PM

Here I agree only in a small part, because it is true that with Electrum, you can see the different directions and balances, but with Ledger Live you can use coin control, I always do it lately, and there is a trick to see what you have in the directions, which is also using coin control, but it shows you with the different inputs.

Electrum's coin control is superior. If you are interested in spending certain inputs, paying too many, etc., that should really be done with Electrum. It's easier and more user-friendly I think.

o_e_l_e_o

legendary

Activity: 2268

Merit: 18775

Quote from: Poker Player on September 18, 2021, 10:29:18 PM

The main reason why I used it again is because with Ledger Live I can log in without connecting the USB, I can see if a payment has arrived, for example. I have the Ledger Nano safely tucked away, and I only pull it out if I have to make a transaction or sign a message.

You can do this with Electrum.

Connect your Ledger to your computer, boot up Electrum, and create a new standard wallet using your hardware device. On the screen after you select your derivation path, you will be shown an option to "Encrypt wallet". If you uncheck that box, then it will allow you to open your wallet file without your Ledger connected, see all your addresses and view new transactions. You won't be able to use the wallet to do anything unless you plug in your hardware wallet.

The option to "Encrypt wallet" is simply encrypted the information stored on your PC - public keys, addresses, metadata, etc. The private keys are always stored on the hardware device and so even with the wallet file unencrypted, there is no risk of loss.

Poker Player

legendary

Activity: 1372

Merit: 2017

I got quite pissed off with Ledger when data was leaked, deleted the app and started to use electrum.

The main reason why I used it again is because with Ledger Live I can log in without connecting the USB, I can see if a payment has arrived, for example. I have the Ledger Nano safely tucked away, and I only pull it out if I have to make a transaction or sign a message. And I hadn't even thought about the firmware update, so I'll keep LL installed.

Quote from: o_e_l_e_o on September 18, 2021, 02:30:40 PM

Did you update anything else last time you used it? Did you try enabling any new features (particularly experimental ones) via the settings? Have you moved or deleted any files or folders from the Ledger Live directory?

No to the three questions.

Quote from: o_e_l_e_o on September 18, 2021, 02:30:40 PM

I'd agree with Charles-Tim though. If you are only using bitcoin, then just use Ledger Live to update firmware and use a better wallet such as Electrum to actually interact with your private keys and coins. In addition to solving this issue you can access to many more features, such as individual address balances and coin control.

Here I agree only in a small part, because it is true that with Electrum, you can see the different directions and balances, but with Ledger Live you can use coin control, I always do it lately, and there is a trick to see what you have in the directions, which is also using coin control, but it shows you with the different inputs.

Quote from: The Sceptical Chymist on September 18, 2021, 07:15:30 PM

I figured it was just a bug

Yes, that must have been it.

The Sceptical Chymist

legendary

Activity: 3556

Merit: 7011

Top Crypto Casino

Quote from: Poker Player on September 18, 2021, 09:44:25 AM

Has this ever happened to you?

Yes, but it only happened with one coin, not all of them. The "missing" coins reappeared after closing and reopening Ledger Live about an hour later if I remember correctly--this happened a couple of times, but not recently. I figured it was just a bug since there was no evidence that there were any outgoing transactions, though I can't say I wasn't a little bit worried when it first happened.

Quote from: o_e_l_e_o on September 18, 2021, 02:30:40 PM

I'd agree with Charles-Tim though. If you are only using bitcoin, then just use Ledger Live to update firmware and use a better wallet such as Electrum to actually interact with your private keys and coins.

But if you're not....then you're at the mercy of LL's buggy-ness.

o_e_l_e_o

legendary

Activity: 2268

Merit: 18775

Could be an update, could be a bug, could be an issue connecting with their servers, could be a bunch of things. Did you update anything else last time you used it? Did you try enabling any new features (particularly experimental ones) via the settings? Have you moved or deleted any files or folders from the Ledger Live directory?

Accounts disappearing should not be a cause for concern though - it simply means your Ledger Live is misbehaving for some reason. Ledger Live does not contain any private keys and indeed can't even extract the private keys from your Ledger Nano; it can only pass transactions to your Ledger Nano to be signed within the secure element. A quick search of Reddit shows a handful of other users in your situation, but no obvious identified cause.

I'd agree with Charles-Tim though. If you are only using bitcoin, then just use Ledger Live to update firmware and use a better wallet such as Electrum to actually interact with your private keys and coins. In addition to solving this issue you can access to many more features, such as individual address balances and coin control.

Charles-Tim

legendary

Activity: 1512

Merit: 4795

Leading Crypto Sports Betting & Casino Platform

Quote from: Poker Player on September 18, 2021, 09:44:25 AM

What do you think this is due to? Has this ever happened to you?

I have not used hardware wallet before, but I have seen so many complains before about ledger live on this forum, and the best frequent solution is to connect your hardware wallet to electrum which solves this type of issue.

Poker Player

legendary

Activity: 1372

Merit: 2017

Today when I logged into Ledger Live, I saw that my wallets had disappeared, and there was a message as if it was the first time I connected it saying that if I wanted to see the wallets I had to connect the ledger nano to import them.

I was a little worried, but I thought it was due to an update or something. I usually update manually but I don't know. So I connected the ledger nano and was able to export all the wallets to Ledger Live again.

I have checked that my funds have not been moved using blockchair and only I have access to the private keys.

What do you think this is due to? Has this ever happened to you?

Topic: A question about wallets disappearing from Ledger Live app. (Read 110 times)