A suspect mail from "zendesk@mtgox.com"

Batouzo

member

Activity: 70

Merit: 10

Quote from: dennis_sweden on June 21, 2011, 05:36:05 AM

I deposited a small sum of Euro and it took 4 days to clear, so I contacted mtgox. They sent an e-mail after a day or so confirming that the funds were deposited, and I had them during the "crash". Today I received following e-mail, which I doubt comes from mtgox. As I am a hack illiterate I post it here as it shows the hackers have, if the e-mail is not from mtgox, access to mtgox e-mail account. But maybe this is known by everyone but me, in which case I appologise for my newb question.

MtGox.com Team

[/quote]

It would be cool if email's would be openpgp signed (separate key ofcourse for automated notifications etc, other for real humans/support)

MagicalTux

vip

Activity: 608

Merit: 501

-

Hi,

That's indeed from us.

If you reply to an email, make sure you reply to an @mtgox.com domain - should be safe (and never open any .rar or .exe files).

dennis_sweden

newbie

Activity: 42

Merit: 0

I deposited a small sum of Euro and it took 4 days to clear, so I contacted mtgox. They sent an e-mail after a day or so confirming that the funds were deposited, and I had them during the "crash". Today I received following e-mail, which I doubt comes from mtgox. As I am a hack illiterate I post it here as it shows the hackers have, if the e-mail is not from mtgox, access to mtgox e-mail account. But maybe this is known by everyone but me, in which case I appologise for my newb question.

Quote

FROM:

[email protected]

TO:

First Nameggfdg Hhh

Message flagged
Tuesday, June 21, 2011 11:02 AM

Roger, Jun-21 18:02 (JST):

Hello,

We would love to look into this for you, however if you have not already done so we will need you to provide your

Mt.Gox account number (E.g. MTGOX ####X):
First/Last Name:
Bank/Institution Name:
Amount/Currency:
Transaction ID:
Date/Time the transfer was made:

Thanks,

MtGox.com Team

Topic: A suspect mail from "[email protected]" (Read 1105 times)