I believe that many new users out there are attracted by their multi-crypto currency platform. I have to say that their product seems awesome, however i strongly believe that its a big scam!! Never let anyone get hold of your wallet private keys, its like giving them access keys to your vault. I made a terrible mistake of transfering BCH to BTC wallet and i cant get back my refund after more than 12 days. I realised that i am at the losing end as i dont have my private keys, i cant do anything without it. I've been ask to contact the in-app support for any problems, but they feel like a bot just replying you the same message all over. All they do is just asking me to wait and it should not take a couple of days. I dont think i will ever get my coins back. Its a very expensive lesson learnt.
Why is this app still functioning as normal when there are so many victims of similar cases out there??? Cant we do anything about this??? Why is appstore allowing such app to be listed?
I really hope victims of FREEWALLET to share your experience and warn everyone about this. 
Why is this app still functioning as normal when there are so many victims of similar cases out there??? Cant we do anything about this??? Why is appstore allowing such app to be listed?
I really hope victims of FREEWALLET to share your experience and warn everyone about this. sg1982, we did receive your refund request, and our team is currently working on it. Unfortunately, cases with cross-chain transactions happen frequently because both Bitcoin and Bitcoin Cash are based on the common blockchain technology and use the same address format. Every company has their own policy regarding cross-chain transactions made by mistake; we usually attempt to recover funds sent to Freewallet addresses at no additional expenses. Please note that it's a complex procedure that requires a significant amount of time and resources. Our support team will keep you updated, thanks for your understanding!
