Topic: A warning about General Bytes (Read 171 times)

Hi Everyone,

It's a pity that this kind of thing happening and guess more important and hard to produce for ATMs it's good working software. We have lot's of ATM producers with good hardware, but good working software not easy to find.
We've been working in Software development for 15 years and have a lot's of experience, but we spent 1,5 years to develop good and stable software for our Crypto ATMs.
If someone interesting, you can check it on www.trovemat.com
We are just began selling our Trovemts, but it's already working in USA, Canada, Tadzhikistan and Belorussia. We supply our ATMs worldwide.
For any information feel free to contact me.

If you were burned by General Bytes, please contact this lawyer:

rutland ježek, advokátní kancelář s.r.o.
Betlémské nám. 6
110 00 Prague 1, Czech Republic
m: +420 (777) 192 338
t : +420 (226) 236 600
e: [email protected]
www.rutlandjezek.com


A relatively inexpensive lawsuit that gets less expensive as more people join.

This scam company is expanding, they use extortion to prevent negative reviews. We're discussing whether we take this to criminal or not.

It's really strange to see that people face some problems with these ATMs.
By the way, does anybody know whether they plan to add the other coins like RLTor not?

This is a very successful coin from the SmartPlay.Tech team, they are the first to test the blockchain slot machine in the land-based casino.

Today finaly got answer from Karel from GB, hope he will send certificate CE as soon as possible. I want remind also GB that according CE certificate GB should provide technical support and repair parts during 10 years, they should have all technical documentation and save it during 10 years. If they will stop producing of ATM's they should notice us.

I want add, that they not providing any technical support. I am not sure they will fix ATM if it will be broken, you will should do it yourself. But for do it, you should know which parts it consist, soft, material, all information. They not provide it. In their agreement, said that any support will be via internet, that meen no service for this ATM. Just beware!! This guys just rivet these ATM and when face problem, just ignoring.
I think we need a normal, good manufacturer who doing their bussines well with proper documentation, which will be certificated at least in European Union.
Today i was calling with certification center and when they asked me, how you will produce technical support of this ATM without all this documentation, i was wonder, and said it shoud do those who manufactured this ATM, i remembered agremment with them, but there is no such information and now i am ready the previosly post and now its scaring. I planning to be in prague next week and will just will go to Police to ask if General bytes product legal? Becouse i think i was scammed...

Hello everyone! I also want to warn people about General Bytes! They are garrage manufacturers! I bought their ATM in July and in December i faced a problem with tax authority, in my lucky, we fixed all with my tax, but they not allowed to use this ATM in Lithuania becouse it is not certificated there. So we went to sertification center to make proper documents to use this machine in athority manner. First, when i show them 2 papers of technical review, i think they loud there. When they asked me from which parts consist this ATM, i also have not found any, any information exept bill acceptor manual that they puted at their website. When i try to ask them about "meet european derectives" and show me any, any paper or sertificate they just ignoring. So about 3 weeks i am waiting for their support reply on ticket. Any from them do not replied. Karel or someone. And when i started to learn about this ATM, i founded that Full HD monitor, which ATM have, dont have any information about whom it was made, which initial soft it have, to which it is connected. I repeat, they just build it with some parts without any certification and do not provide any support if this ATM, if it will be broken or which materials they use, which parts consist.
I think this is infomation will be usefull for many people who want to buy their product. Beware, this product not certificated and they cannot provide you proper documentation, however in sale agreement there is written that they must provide it. Worst, worst shit ever. Do not buy from General bytes! You can face similar problem with local athority, becouse any machine which accept cash should be certificated and have proper documents as Block diagram, electrical diagram, wiring diagram, from which part consist this machine, where this parts was manufactured, which software was installed. Please do not repeate ours mistakes and do not buy any ATM from them.

I really hate to have to post this here but I have to warn the community about General Bytes. If you are considering buying an ATM I think you should reconsider General Bytes.

We signed a sales agreement written by GB on the 5th of October 2017. Their sales agreement gave them 20 days from the signing to ship the two machines. The agreement also stated they would invoice us for the machines and we had 14 days to pay the invoice. We had some delays getting our VAT number activated due to the Dutch government having to do research to see if we had to charge VAT. We did not know, nor was it legal for General Bytes to not begin manufacturing until the invoice was paid, the invoice they never sent.

By contract, they had to ship the machines by the 25th of October, they shipped the 20th of November. They used UPS ground who used a contractor. A poor Czech guy with a moving truck who had clearly driven non-stop from Prague to Amsterdam. He had nothing to unload, I provided our flat cart and we manually lifted 108 kg (230 lbs) machines from the truck.

When I began to unpackage the machines, I noticed they had BGST written on them. That's our local competitor. He received our machines and we had his. After a few days of no response from GB, I hired movers to help swap the machines. They finally got back and said they were waiting on UPS to respond.

One machine had been opened and one still had the factory seal tape on it, both have tons of problems. I know GB will try and blame BGST but I've met them and they didn't tamper with them. They couldn't have with the machine that was sealed anyways without leaving evidence.

There was a lock to the cashbox that was installed improperly, it let just anyone open the door! Cleary no quality control was done. The machine that had the tape seal in place had a dead LED strip, GB ignored my support emails so I replaced it myself out of pocket.

Neither machines had been programmed to access the test server, so they would not connect to the internet. No word was given by GB on what needed to be done. We finally got a reply, got the machines online after 4 days of aggravating work. We went through the dozen configuration videos many times, because no one video contains the information you need for any model.

We then had a server issue, their server does not send registration emails, the registration fails. The only way we could fix this is to install our own VPS. We finally get the machines configured and go to load the cash. It only wants USD. The recycler was probably from a machine bound for the US and some poor guy in the US has a machine that will only deal in Euros.

Edit: They made us update our server software to try and update the recyclers, update to the version that doesn't register people but fails to send registration...

General Bytes has made is push updates to our server and machine 4 times, knowing it won't help. I contacted the recycler manufacturer and they said it can only be modified with a PPM Advance programming unit. But GB keeps delaying, hurting our business and our reputation. They have made me drive to Almere 4 times to try and push updates that are impossible, all during a massive snowstorm. I've informed them repeatedly that they have to send someone to repair it, their tech support just ignores it.

I spoke with Martijn, their marketing manager and an engineer. He said they must send a technician to repair the machine, including the main computer. But when I asked when he stopped replying. Their support just keeps delaying. They have clearly put pushing out as many machines as possible above delivering functional equipment.

This long post only touches upon the frustration and negligence of GB. BGST has machines that dispense too much money, giving out free euros but GB has ignored his support ticket. You cannot call their office, they do not answer the phone. You wait on hold for 20 minutes listening to obnoxious music and then are kicked back to the main menu.

I have a 56 email chain with their sales and a 28 email chain with support. I can provide you with the whole chain on request. I've attached a sample of Martijn stating they were sending an Engineer, which they didn't.