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Dear Customer Support Portal User,
We are contacting you due to currently having an open ticket submitted with the Cryptopia Limited (In Liquidation) customer support portal.
The customer support office is now closed until 11 January 2021. We have received your ticket and will respond on our return. However, due to the number of tickets currently outstanding, there will be a delay in receiving a response we expect these requests to be cleared by February 2021.
Currently, only the claims registration process is open and will remain open for the foreseeable future. To clarify, this step is only for users to verify ownership of their claim, account holders will still need to verify identity before any distribution of assets can take place.
We are contacting you due to currently having an open ticket submitted with the Cryptopia Limited (In Liquidation) customer support portal.
The customer support office is now closed until 11 January 2021. We have received your ticket and will respond on our return. However, due to the number of tickets currently outstanding, there will be a delay in receiving a response we expect these requests to be cleared by February 2021.
Currently, only the claims registration process is open and will remain open for the foreseeable future. To clarify, this step is only for users to verify ownership of their claim, account holders will still need to verify identity before any distribution of assets can take place.
Resumiendo, básicamente están de vacaciones hasta el 11 de enero pero, habida cuenta del gran número de tickets que han recibido (parece que no soy el único patoso al fin y al cabo
) esperan contestar para febrero. Dejan claro, además, que este proceso es solo inicial y que los titulares de cuentas en cryptopia deberán verificar su identidad antes de poder recibir su parte en la distribución. 
