i'm about https://faucet.metamask.io/
Could you please be more clear in framing and explaining the question?
From what I have understood, let me try to answer this! Have you logged in to your metamask account? If you have done and requested the eth, then you need to wait for the transaction to get mined and to be available in your eth testnet wallet.
Are you requesting ether for mainnet wallet? If so, you won't be able to do so as this faucet provides you with testnet ether for testing and development purposes.
Some possible suggestions for you to receive the testnet ether successfully
[1] Click on the Metamask icon in top of browser
[2] Change the network to Ropsten network
[3] Click on Buy
[4] You will be redirected to the faucet website. Request 1 ether and you will be provided with txid.
You can use https://faucet.ropsten.be/ for some testnet ether. I do receive some ether from this site more often for testing purposes. If none of those ideas works out, send me your testnet addy I will send you some from my wallet.
And i find faster faucet - https://faucet.ropsten.be/ (yes you right) :-)