Author

Topic: Account Banned and $24000 In Winnings Withheld by NanoGames.io!!! Be Careful. (Read 293 times)

?
Activity: -
Merit: -
#Proof of authentication
Bitcointalk username: Neeru7$$
Bitcointalk Profile: https://bitcointalk.org/index.php
Telegram Username: @Neer8272
Joined Campaign: Twitter, Facebook, Instagram, Telegram, Article, Video,Tiktok, Discord
Bsc/Bep20:
sr. member
Activity: 686
Merit: 251
Content| Press Releases | Articles | Strategy
I'm genuinely surprised to see you talking about rules and moral high grounds here. Aren't you currently in prison? How exactly are you accessing the internet from jail? If you're already disregarding legal boundaries and your own commitments, perhaps it's better to focus on addressing your own issues before commenting on matters you clearly don't fully grasp. It's ironic and almost laughable for someone actively breaking rules to lecture others about them. I wonder if the authorities are aware of this behavior and the potentially dangerous activities you're conducting from behind bars!!

Quote

This brings us right to the same wall I am facing with my Shuffle issues.

I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..

And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .

Ralph 100% broke rules as they are,  knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.

I think they were more than fair to him

There's a big difference.
I don't agree with societies drug laws, And I don't really give a shit about their consequences. So I'm free to do what I want and live with it Smiley Do you hear me complaining?

If you want to break the rules that you have to live with the consequences.
Yours is being banned and you coin confiscated.
I don't want that so I don't do it 👍🏼


I see the infractions. 
I do not see how these infractions should justify them keeping his unrelated and fairly won balance. 

Those funds were not fraudulently accumulated. 
Just because you and  your friend reported him doesn't mean that the result of it was fair. 
They punished him for incidents in chat that should have resulted in his BALANCE being returned. But they kept that. 

That is messed up and you are basically advocating for this Jay.  Why ?  Feels like a personality conflict rather than an impartial perspective. 

Why are you so passionate about it? 

From a realistic perspective, this appears to be a case of abuse of the snitch system along with shady punishment by the Casino. 
It's not right to break the rules . But its worse to allow someone to break rules while they lose tons of money then suddenly enforce the rules when the guy gets ahead. 

That is bad. 
hero member
Activity: 868
Merit: 530
Let’s set the record straight. First, no Nanogames account was ever sold or bought. The chat screenshots they’re using don’t show any transaction, and the conversation ended when the person mentioned they didn’t have Telegram. Plus, they’re level 22, while the account in question is level 49—completely unrelated.

To further clarify, I’ve asked Nanogames to review my message logs with multiple users who asked me about selling Nanogames accounts. In every case, I gave a clear and direct 'no' because there’s absolutely no reason or benefit to buying such accounts. There’s no bonus or incentive tied to it, so it simply doesn’t make sense. I’ve even provided the usernames of the people I denied to help them verify this.

It’s strange how this only became an issue weeks later, after I had deposited, tipped, and played thousands of dollars, and conveniently right when I submitted a large withdrawal. This feels less like enforcing rules and more like avoiding a payout.
Another claim made by the site’s owner, who has repeatedly cited that I was 'warned many times' as the main reason for my ban. I’d like to know exactly when and where these supposed warnings occurred. Additionally, if I’ve breached the TOS 'many times,' I’d like to see evidence of those violations.

So it is true that you offered people to sell their account, but you did not bought any accounts. Right?
I suppose you are telling the truth. But when it comes from the casinos perspective, no matter if you say you did not bought any accounts or not, they would suspect you of account trading because you were offering people to sell their accounts to you. They might see that as attempt of buying account and they may consider as offense. Now put yourself into their shoes and try to understand what would you do if you were the casino owner. I am not sure about the other accusations because they haven't wrote anything here. But I would love to hear from their officials as well.
newbie
Activity: 12
Merit: 0
Firstly it was a simple yes or no question.

Please stop obfuscating the point.
?
Activity: -
Merit: -
Let’s set the record straight. First, no Nanogames account was ever sold or bought. The chat screenshots they’re using don’t show any transaction, and the conversation ended when the person mentioned they didn’t have Telegram. Plus, they’re level 22, while the account in question is level 49—completely unrelated.

To further clarify, I’ve asked Nanogames to review my message logs with multiple users who asked me about selling Nanogames accounts. In every case, I gave a clear and direct 'no' because there’s absolutely no reason or benefit to buying such accounts. There’s no bonus or incentive tied to it, so it simply doesn’t make sense. I’ve even provided the usernames of the people I denied to help them verify this.

It’s strange how this only became an issue weeks later, after I had deposited, tipped, and played thousands of dollars, and conveniently right when I submitted a large withdrawal. This feels less like enforcing rules and more like avoiding a payout.
Another claim made by the site’s owner, who has repeatedly cited that I was 'warned many times' as the main reason for my ban. I’d like to know exactly when and where these supposed warnings occurred. Additionally, if I’ve breached the TOS 'many times,' I’d like to see evidence of those violations.

In contrast, I can provide evidence of at least two or more moderators making positive comments about me, acknowledging that I’ve been an important and respectful player in the community. I’ve never even been chat muted, something that’s fairly common for many players. My conduct on the platform has been consistently respectful and in line with the rules.

It’s incredibly frustrating to hear these vague accusations when the facts, behavior, and history I can back up tell a completely different story.

If you can Ralph, Just answer me this.

Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?

If not.  Why not?

If
?
Activity: -
Merit: -
Let me clear this up for you. Yes, I had one violation when I first started crypto gambling, and it happened on the very first site I played on. At the time, I genuinely didn’t realize I was doing anything wrong. When the issue came up, I didn’t deny anything—I was completely honest and upfront about the situation.

My account was blocked, I lost over 150+ reloads for six days,(my abused amount was less than one of my reload) and it was only unlocked after I passed KYC. This was resolved within a month, and since then, I’ve followed the rules without any warnings or bans.

What’s really alarming is that back in October, I reported someone impersonating me and provided their profile link. Instead of addressing it, the support team waited over a month and then banned me—coincidentally while I was processing a withdrawal—claiming both profiles had the same name.

On top of that, the chat screenshots they used against me were three weeks old and only show me discussing accounts, not buying or selling them. No transaction could have even happened because the person in the chat publicly stated their TG wasn’t working, to which I replied, 'all good.' This is beyond unfair and completely mishandled

Hahahah , what should I comment to something as silly as that. Would you mind sharing a screenshot of our nano interactions to see actually who sent what to who?? You only sent back to me cause you originally begged me. Also why don't you share the ss of our tips exchanges. Isn't that true that you haven't send anything back from the last 10 tips I have sent you and would always comment and beg again?

You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?

 Cool
Quote
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.



This brings us right to the same wall I am facing with my Shuffle issues.

Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.

Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.

The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.

Sorry but doesn't work that way

Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

And no not everybody here knows him as that. Speak for yourself.

First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.

He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯ And they have every right to. I would if I was in their position 100%

I wasn't talking about who sent more
I was speaking to the fact that you said to send it to one account and it got locked so you said send it to your other one
newbie
Activity: 12
Merit: 0
If you can Ralph, Just answer me this.

Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?

If not.  Why not?

Moreover, I see that the casino want to refund his deposits which is pretty good gesture from the casino. The player should know that not all casinos refund the deposits.

Right!?!
hero member
Activity: 868
Merit: 530
If you can Ralph, Just answer me this.

Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?

If not.  Why not?

If this is true, the casino have every right to accuse him of doing account trade. If he has been doing this in chat, I would believe he traded accounts already which casino accused. Moreover, I see that the casino want to refund his deposits which is pretty good gesture from the casino. The player should know that not all casinos refund the deposits. Some of them confiscate the deposit if they find out that you have been violating their rules.

We heard one sided story here. I am wondering if any of you are from Nanogames officials or you are just another player who plays in the same casino. I would love to hear from the Nanogames as well. I believe they would be able to share more details about this case.
newbie
Activity: 12
Merit: 0
If you can Ralph, Just answer me this.

Do you believe that from your words in chat, would it be reasonable for someone to assume from this that you're buying accounts?

If not.  Why not?



newbie
Activity: 12
Merit: 0
Hahahah , what should I comment to something as silly as that. Would you mind sharing a screenshot of our nano interactions to see actually who sent what to who?? You only sent back to me cause you originally begged me. Also why don't you share the ss of our tips exchanges. Isn't that true that you haven't send anything back from the last 10 tips I have sent you and would always comment and beg again?

You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?

 Cool
Quote
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.



This brings us right to the same wall I am facing with my Shuffle issues.

Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.

Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.

The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.

Sorry but doesn't work that way

Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

And no not everybody here knows him as that. Speak for yourself.

First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.

He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯ And they have every right to. I would if I was in their position 100%

I wasn't talking about who sent more
I was speaking to the fact that you said to send it to one account and it got locked so you said send it to your other one
newbie
Activity: 12
Merit: 0
I'm genuinely surprised to see you talking about rules and moral high grounds here. Aren't you currently in prison? How exactly are you accessing the internet from jail? If you're already disregarding legal boundaries and your own commitments, perhaps it's better to focus on addressing your own issues before commenting on matters you clearly don't fully grasp. It's ironic and almost laughable for someone actively breaking rules to lecture others about them. I wonder if the authorities are aware of this behavior and the potentially dangerous activities you're conducting from behind bars!!

Quote

This brings us right to the same wall I am facing with my Shuffle issues.

I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..

And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .

Ralph 100% broke rules as they are,  knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.

I think they were more than fair to him

There's a big difference.
I don't agree with societies drug laws, And I don't really give a shit about their consequences. So I'm free to do what I want and live with it Smiley Do you hear me complaining?

If you want to break the rules that you have to live with the consequences.
Yours is being banned and you coin confiscated.
I don't want that so I don't do it 👍🏼
?
Activity: -
Merit: -
Hahahah , what should I comment to something as silly as that. Would you mind sharing a screenshot of our nano interactions to see actually who sent what to who?? You only sent back to me cause you originally begged me. Also why don't you share the ss of our tips exchanges. Isn't that true that you haven't send anything back from the last 10 tips I have sent you and would always comment and beg again?

You don't even know what those numbers replicates on the screenshot so it's better to not comment on anything you are unaware of. Nanogames couldn't prove that I have any other account or alt cause I don't her. And are you trying to accuse mod of taking bribe from me and putting in wrong words?? Please provide evidence that shows anything you are saying is correct. Aren't you in jail right now for fraud and criminal activities?

 Cool
Quote
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.



This brings us right to the same wall I am facing with my Shuffle issues.

Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.

Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.

The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.

Sorry but doesn't work that way

Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

And no not everybody here knows him as that. Speak for yourself.

First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.

He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯ And they have every right to. I would if I was in their position 100%
?
Activity: -
Merit: -
I'm genuinely surprised to see you talking about rules and moral high grounds here. Aren't you currently in prison? How exactly are you accessing the internet from jail? If you're already disregarding legal boundaries and your own commitments, perhaps it's better to focus on addressing your own issues before commenting on matters you clearly don't fully grasp. It's ironic and almost laughable for someone actively breaking rules to lecture others about them. I wonder if the authorities are aware of this behavior and the potentially dangerous activities you're conducting from behind bars!!

Quote

This brings us right to the same wall I am facing with my Shuffle issues.

I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..

And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .

Ralph 100% broke rules as they are,  knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.

I think they were more than fair to him
newbie
Activity: 12
Merit: 0
They do however show that what he did in chat was vague at most and not a clear violation that would be valid to keep his money. Not at all .


"hey, do you want to sell your account?"
But DM me about it on another platform.

How, on God's green earth. Is that not enough to have reasonable grounds to suspect a player of breaching the terms to not buy/sell/trade accounts?

And yes I know that Ralph was doing it for a different site but using nano to communicate about it because he knows he would have been banned straight away on BC doing it.
So he took advantage of nano not being quite as rigorous but was mistaken once they were informed apparently.

And Jesus Christ Ralph does that say you had 450 alts or am I reading it wrong? Lol


Any free or popularly used VPN service would explain why 450 other accounts would be associated to the same IP.
An the 20 on the device?

[
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada

I had missed this bit before.
Did you rat out goombas trying to save your own ass? Lol

😱😱

And so he's using your device as well I guess?
?
Activity: -
Merit: -
They do however show that what he did in chat was vague at most and not a clear violation that would be valid to keep his money. Not at all .


"hey, do you want to sell your account?"
But DM me about it on another platform.

How, on God's green earth. Is that not enough to have reasonable grounds to suspect a player of breaching the terms to not buy/sell/trade accounts?

And yes I know that Ralph was doing it for a different site but using nano to communicate about it because he knows he would have been banned straight away on BC doing it.
So he took advantage of nano not being quite as rigorous but was mistaken once they were informed apparently.

And Jesus Christ Ralph does that say you had 450 alts or am I reading it wrong? Lol


Any free or popularly used VPN service would explain why 450 other accounts would be associated to the same IP.
newbie
Activity: 12
Merit: 0
Quote

This brings us right to the same wall I am facing with my Shuffle issues.

I'm not 100% across yours, but from what I saw you were operating within the bounds of the affiliate system though?
They just decided with your affiliate guy that you had too sweet a deal.. But it was what they offered..

And that stuff was locked before you were KYC?
Regardless don't want to cross the issues and I don't think they're remotely comparable .

Ralph 100% broke rules as they are,  knew it when he was doing so, Or he would have been doing it on BC to begin with.
Has a history already with the site and seems like he was on his last chance.
They gave back depos.

I think they were more than fair to him
newbie
Activity: 12
Merit: 0
Quote
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.



This brings us right to the same wall I am facing with my Shuffle issues.

Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.

Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.

The difference here is the arguement has just dramatically shifted from they're breaching what they write in the terms and conditions!
To we don't give a fuck what the rules are, we just want what we want regardless.

Sorry but doesn't work that way

Shit I'm impressed they gave him back the deposits. Call that a win and count yourself lucky ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

And no not everybody here knows him as that. Speak for yourself.

First time I spoke to Ralph he'd just asked for a send, which I did. Then he said they had blocked that account send it to him on his other account.
So I sent again.

He has 450 fkn alts from that count. He was never exonerated from anything, In fact he knows he's guilty as fk of affiliate system abuse. Begged smokes and probably paid her for her to put in a word and get it unblocked.
Now he's fkn embarrassed her in front of the others at nano.
From what I understand it, shows those alts and device IDs, support saying concurrent use of both accounts I'm going to assume he's from the same phone and he's just using different browsers or some shit lazy like that lol. There's not even a question of him multi-accounting and abusing affiliate systems. It's a fact.
No he wasn't buying and selling nano accounts. But he was facilitating the buying of BC accounts, which nano is almost a carbon copy of. Is it unreasonable for them to think that he would do the same type of shit with them? No
How I read that email is basically saying look we tried to give you a fkn chance we gave you more than fking one.
But you keep trying to screw us so FK off ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯ And they have every right to. I would if I was in their position 100%
?
Activity: -
Merit: -
Quote
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.



This brings us right to the same wall I am facing with my Shuffle issues.

Yes, they are technically "allowed" to do these things.
Yes, they have created TOS that basically give them power to do anything they want
No, it doesn't mean we should continue to allow them to.
Yes, if enough people decide we as a community deserve better, things will change.

Everyone here who knows Ralph, knows he is a real player and not committing fraud or cheating any systems. He won and deserves his winnings.
newbie
Activity: 12
Merit: 0
 
They do however show that what he did in chat was vague at most and not a clear violation that would be valid to keep his money. Not at all .


"hey, do you want to sell your account?"
But DM me about it on another platform.

How, on God's green earth. Is that not enough to have reasonable grounds to suspect a player of breaching the terms to not buy/sell/trade accounts?

And yes I know that Ralph was doing it for a different site but using nano to communicate about it because he knows he would have been banned straight away on BC doing it.
So he took advantage of nano not being quite as rigorous but was mistaken once they were informed apparently.

And Jesus Christ Ralph does that say you had 450 alts or am I reading it wrong? Lol


newbie
Activity: 12
Merit: 0
Ok this is the part that makes me KNOW that NANO is in the wrong.

This is a direct quote from their terms of service pages as seen herehttps://nanogames.io/help/agreement.  

_________________________________________________
"6.2. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
(b) make statements that are abusive, defamatory or harassing or insulting"
_________________________________________________
The list of reasons continues for a while but they say it there themselves. They will refund account balance to those who are removed because of chat rule violations.

The reasons they gave other than the broken chat rule were all determined to be forgiven when they previously let him back into his account.  
If this goes according to their own posted rules and terms they are supposed to return his balance, not just his deposit.  Otherwise, they should have to return all his deposits from the date of the first (resolved) infractions. That might be a bit more expensive than the winnings so it would be smart to just give the guy his money.  

They owe him that money.
Period.  

Here is a screen shot of their written terms about chat violations:

https://i.ibb.co/XZ68mH5/photo-2024-11-28-15-06-36.jpg

Regardless of how they feel about this man, they should return the funds that HE WON after being a long time player there.  It is beyond messed up that they banned him for old stuff only after he won.  




Or not...?

whoa how TF do we put a pic here... Lol

Guess I'll just copy paste instead




>
4. Your Obligations as a Player

4.1. You hereby declare and warrant that:

4.2. You are not allowed to transfer, sell and/or acquire, user accounts.

8. Breaches, Penalties and Termination
8.1. If you breach any provision of these User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
?
Activity: -
Merit: -

Thanks so much dear. Always appreciate it

*I will add images here for Ralph as soon as I remember how.*  Rusty. Please hold.
sr. member
Activity: 686
Merit: 251
Content| Press Releases | Articles | Strategy
The image below shows the letter that was sent to Ralph citing Nano Games logic behind the ban.
The most disturbing one is the last one that says they confirmed multiple accounts based on a player with a similar name to the original poster.  
Anyone with any experience in crypto KNOWS that impostors are everywhere in crypto circles. Simply seeing a guy with a similar name to his playing tells me nothing at all.  The fact they cited that as "valid evidence" is concerning.
Also,  they cited previous issues about suspected affiliate fraud but in the following images you can see for yourself that the previous problems Ralph was cleared of.  They found him "not guilty" in the past and reinstated his account.  
So why now are they reverting to those instances?  

The other reason given refers to an attempt to purchase an account and sharing of private telegram details in chat.  As you can see the offer to purchase an account was vague, and while it does show that Ralph was breaking the non-personal details sharing rule in chat - it doesn't say anything incriminating at all otherwise. According to Ralph that was about an account at a different site anyway.

Furthermore - that rule violation regarding the telegram contact info breaks a chat rule yes . BUT
In their terms of service they PLAINLY STATE the consequences of such a punishable offense and it doesn't allow them to keep a players balance.  I will show you in my follow up post.  
I just wanted to show these pictures for the original poster of this thread since he is a trusted friend and newbs cant share full images yet.  



This one shows previous infractions that had been forgiven and/or reversed.  




as for the other images shared by Ralph they pertain to the claims about his chat violations and while they are relevant I think are not as important as these ones.  They do however show that what he did in chat was vague at most and not a clear violation that would be valid to keep his money. Not at all .

Ok this is the part that makes me KNOW that NANO is in the wrong.

This is a direct quote from their terms of service pages as seen herehttps://nanogames.io/help/agreement.  

_________________________________________________
"6.2. We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
(b) make statements that are abusive, defamatory or harassing or insulting"
_________________________________________________
The list of reasons continues for a while but they say it there themselves. They will refund account balance to those who are removed because of chat rule violations.

The reasons they gave other than the broken chat rule were all determined to be forgiven when they previously let him back into his account.  
If this goes according to their own posted rules and terms they are supposed to return his balance, not just his deposit.  Otherwise, they should have to return all his deposits from the date of the first (resolved) infractions. That might be a bit more expensive than the winnings so it would be smart to just give the guy his money.  

They owe him that money.
Period.  

Here is a screen shot of their written terms about chat violations:



Regardless of how they feel about this man, they should return the funds that HE WON after being a long time player there.  It is beyond messed up that they banned him for old stuff only after he won.  



sr. member
Activity: 686
Merit: 251
Content| Press Releases | Articles | Strategy
Hey,
 Just wanted to point out, as Mandy did,  that it is in poor business ethics to allow someone to violate the rules so long as they are losing money.  They suddenly enforce rules when the guy was finally on a winning streak.  

Shady.

Not only that but the site admins who have their contact info as only a telegram contact immediately blocked me when I wrote with a polite inquiry about their rules.  Weird right?  

Another problem is that they clearly state in their terms of service that they can, at their discretion, close your account and disburse the BALANCE to any player who gets banned for chat room violations. In this case, they suddenly keep the guy's winnings.  
.  

They owe the guy the money.  I would not hold my breath though, sorry Ralph.  

The worst part is that this guy had to resort to opening a scam thread because Nano is so terrible at helping their customer base. They need to do better.

And when someone is violating the rules in a way that makes them bannable they should never sit and watch them lose thousands first, knowing that they will just brush him off like a gnat when and if he wins.  

*I will add images here for Ralph as soon as I remember how.*  Rusty. Please hold.
sr. member
Activity: 728
Merit: 421
Your case looks complicated but however, it would be nice you put up pictorial evidence rather than all these write ups which holds no power. If you can upload excerpts here then any high rank member can quote it for visibility on your behalf. You can reach out to btcgosu to help you out if you think you are sincere with your case here. If any other reputable member sees your thread, they might help you out as long as you have no skeleton in your cupboard.
newbie
Activity: 2
Merit: 0
Maybe someone only reported him a day or two before ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Just saying. It's not like they've just randomly done it without cause.
He agreed to terms saying that if they reasonable believe account selling happening, they'll ban and keep funds.
Yet he openly shouts about doing it..  then runs up an ok balance.
Then cries?

C'mon..

All my withdrawals there go through just fine Smiley
?
Activity: -
Merit: -
LOL.
Ralph. You were sitting in open chat for weeks shouting "anyone wanna sell their account? DM me on TG @.."
They have every just right to believe you were doing exactly as you portrayed.


Yet they continued to let him play until he wins big and then suddenly it's an issue. It's not rocket science, the timing says it all. Nano is not a big place, they knew he was playing every day and decided not to stop him until he had a big win. End of story.
newbie
Activity: 2
Merit: 0
LOL.
Ralph. You were sitting in open chat for weeks shouting "anyone wanna sell their account? DM me on TG @.."
They have every just right to believe you were doing exactly as you portrayed.
?
Activity: -
Merit: -
"PHOTO EVIDENCE IS BEING UPLOADED SHORTLY IN A REPLY"

I am writing this post regarding the unjustified banning of my NanoGames account and the withholding of my legitimate winnings. The platform has offered to return my deposits but is refusing to honor my winnings based on three allegations, all of which I can disprove with evidence.

Specific Issues:

1. Affiliate Fraud Allegation:
- Nano claims I engaged in affiliate fraud
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada
- I can demonstrate through IP verification that these accounts are not connected to me
- I have previously reported suspicious affiliate activity to support

2. Account Impersonation:
- Nano claims I operated multiple accounts ("RalphGerken" and "Gerken")
- I have an existing support ticket documenting that I reported being impersonated by another user
- I have consistently used only one account
- The platform can verify this through IP logs and login patterns

3. Account Trading Accusation:
- The platform misinterpreted a chat conversation about a different gaming site
- I can provide chat logs showing I declined offers from users "WinOrLose" and "GBRS"
- I have never attempted to buy or sell NanoGame accounts

Prior Communication:
- I have attempted to resolve this through direct communication with Nano support
- I have corresponded with Admin raiw and owner mrbit
- All requested documentation has been provided
- No prior warnings were ever issued to my account

Requested Resolution:
1. Full review of the evidence I've provided
2. Reinstatement of my account
3. Release of legitimate winnings

I have been a loyal, daily player on the platform and have maintained a clean playing record until these unfounded allegations.

Below is the copy of the last email that I have sent them to which no response has been received:

Dear Rai,

I am writing to express my disappointment and seek clarification regarding the recent actions taken against my account. In your email, you mentioned that my deposits have been refunded; however, I never requested a refund. Instead, I specifically asked for the following:

Payment of my full and rightful winnings that have been unjustly withheld.
A clear and detailed explanation for the ban imposed on my account.
Evidence or proof supporting any claims that justify your actions.
Your lack of transparency on this matter raises serious concerns about the fairness and integrity of your decision.

Additionally, I have learned that when community members contacted upper management, including Mr. Bit, they were told that I had been warned multiple times and had repeatedly breached the Terms of Service. I respectfully request that you provide a detailed account of these alleged warnings and violations, including specific dates and evidence of when they occurred.

Furthermore, the reasoning provided to justify my ban appears fundamentally flawed for the following reasons:

Impersonation Claim:
I reported to your team that someone was impersonating me, yet instead of investigating this issue, you alleged that the impersonating account was mine. This claim lacks logic. Would any reasonable individual report their own supposed "ALT account" as an impersonation? This conclusion appears entirely baseless.

Irrelevant Chat Evidence:
The screenshot shared in your initial email shows a conversation between me and a user where they mentioned "49," and I asked if they wanted to sell. I provided my Telegram information, but the user stated they could not use Telegram due to technical issues. This evidence is flawed for the following reasons:

The user in question was Level 22, not Level 49, making this exchange irrelevant to the claims made against me.
The conversation appears unrelated to your platform's Terms of Service, as it likely refers to another platform entirely.
Since the user explicitly stated they could not use Telegram, your suggestion that this interaction constitutes a breach of your policies is unsupported and far from reality.
The actions taken against my account and the justifications provided deviate significantly from the objective truth. I urge you to reassess this case and take the following steps to resolve the matter:

Provide a clear and detailed explanation of the specific reasons for my account ban.
Present evidence to substantiate any claims, including alleged breaches of the Terms of Service or warnings issued.
Release my rightful winnings in full.
I sincerely hope that you will handle this matter professionally and in good faith. A transparent and fair resolution is the least I can expect under these circumstances. I look forward to your prompt response.

Regards
Ralph

"PHOTO EVIDENCE IS BEING UPLOADED SHORTLY IN A REPLY"
Jump to: