AEX Exchange : I withdraw XEM but I dont received my COIN

baothangvn

newbie

Activity: 7

Merit: 0

Quote from: jhenfelipe on March 18, 2018, 10:04:27 AM

This user has the same problem as yours https://twitter.com/AEX_COM/status/974555449776197634 , if it already got solved I don't know. I suggest you to wait a little longer, for both your withdrawal and response from support.

I think it would be better to use other exchange next time. It seems that there have been several issues with the site. Check their xchange/reviews/?mt_nav=1]FB page reviews.

thank you, they put my xem back , thank you much

1Referee

legendary

Activity: 2170

Merit: 1427

It may be that their XEM node isn't fully syncted yet, which might somewhat explain the situation, but it still doesn't seem to be recognized, which partly dims that theory again. I would give it at least another 24 hours to be sure. And please keep this thread updated in case your issue solves itself, or gets settled by support, otherwise people will keep bombing this thread.

The only weird thing about this exchange is that their domain registry details don't match their details on their site. It could be a domain lease in the end, but it doesn't look very professional if an exchange needs to lease a domain, and more importantly, it doesn't look very trustworthy if the exchange details don't match their whois details. It also seems that they aren't registered, and not licensed. It doesn't mean it's a scam or whatever shady entity by default, because the majority of the exchanges aren't registered and licensed, but you know what they say, better safe than sorry.

jhenfelipe

hero member

Activity: 1372

Merit: 647

This user has the same problem as yours https://twitter.com/AEX_COM/status/974555449776197634 , if it already got solved I don't know. I suggest you to wait a little longer, for both your withdrawal and response from support.

I think it would be better to use other exchange next time. It seems that there have been several issues with the site. Check their FB page reviews.

baothangvn

newbie

Activity: 7

Merit: 0

dont use this exchange

baothangvn

newbie

Activity: 7

Merit: 0

I withdraw from AEX to my wallet
Order number : 16064981TXID
They give me TXID :
http:chain.nem.ninja#searchd26f56a30f0b2a1e43212124f07be59d648de3e1f1323d6dac93efa246e7743c

STATUS : Already sent

But I do not received my NEM

Please check itThe TXID does not found

Their support is very slow, 31000 XEM of mine may be lost ?

Topic: AEX Exchange : I withdraw XEM but I dont received my COIN (Read 60 times)