I put in a withdrawal request at allcoin.com for some DRK on Jan.13, and it didn't appear on the blockchain. So I registered for their support service and sent a ticket, and it took about 2 days for them to re-send the DRK. It showed up fine.
Then I withdrew some more, and it didn't show up again, so I sent another ticket. After 2 days, they replied and said they re-sent it. But it still wasn't on the blockchain, so I replied by asking "Is it on the blockchain?" After another 3 days, they responded with "Of course" and a tx id, which shows the transfer at the same time as their last message, 5 days after my withdrawal.
So I'm thinking, if I ask "Is it on the blockchain?", don't say "Of course" and THEN send it to the blockchain, 3 days after I asked. Maybe just say "Sorry, it wasn't on the blockchain but now it is."
Because now it seems to be past the normal delays that can be expected from any automated exchange accounts, and I have a real human being telling me that it takes 3 days for a manual wallet send to reach the blockchain.
But I don't think they're doing it on purpose, because they seem to have sent me the last withdrawal twice. I have asked them what I should do about sending the extra back to them.
Topic: allcoin.com withdrawal issues (Read 654 times)
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