Nothing but horrible experiences with cryptsy. How can a site operate like this? DO NOT sign up for cryptsy as my signature suggests. My current unresolved correspondence with cryptsy customer support began yesterday night ... finally received a response around 5pm today est stating basically that my problem was not fixed ... going on 24 hours of unresolved balance issues
[#27563] mincoin missing?
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Carlin Beisner
11:20 PM
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[email protected]Picture of Carlin Beisner
Aaaaand my 10 ARG is missing again seems to be totally gone I placed an order and it disappeared no order seems to exist ... Along with about 285 XJO exact same thing order placed now XJO totally gone ... the little bit of mincoin whatever it was is still not there ... the 400 globalcoin still gone ... not to mention the btc that has still yet to be returned to me on by now numerous failed buy order cancellations ... what the %$#@%GB%EW do I have to do here to get MY coins BACK ?!?!?!?!?! I live in FL nearby to your business center and drive a 60mpg gas efficient car - do I need to drive over there and "ask" in person where my coins are?
I have literally now like 0.035 - 0.040 btc worth of coins being mishandled by you and it's completely impossible to trade with my remaining balance with your site acting like this. For the love of god fix your shitty website so I can get my coins away from you people as soon as possible.
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Carlin Beisner
10:40 PM
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[email protected]Picture of Carlin Beisner
Sigh ... this is getting old messaging you all again and again ... I am still having ongoing constant balance issues ... theres like 30 % of my total coins just totally missing from various attempted trades and cancelled orders and etc ... This is just sad right now and I am taking my business elsewhere as soon as you return my god damned coins.
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Carlin Beisner
10:11 PM
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[email protected]Picture of Carlin Beisner
Yaaaaaa ... so DGC did finally come back after ... oh ... a while ... now I'm missing 10 ARG for the last half hour ... oh look there it finally goes back to where I can trade it , but yet I'm still missing a whooooole bunch of other coin now for hours ... Look ... if your site holds coins for hours and hours and hours on end and returns them later that is beyond not acceptable - just because you gave them back doesn't mean we as essentially paying customers due to fees are not getting seriously shafted here. If it holds them for 1 hour that is not acceptable. If it holds them for 10 minutes that is not acceptable. Honestly I DO NOT UNDERSTAND *why* this is happening and *what* is causing it. Explain it to me. Seriously. Explain it to me. Use small words big words I don't care. I'd really like to know so I'm not just going crazy here for the NEXT time this site eats my coins because as far as I can tell in the 2 weeks or so I've been using your site you have had problems for the entire 2 weeks. Tell me why my *instant* electronic coins get LOST for HOURS. It's pathetic. Do you guys have servers or hamster wheels? I realize I'm getting more belligerent with each message I'm sending you but I don't know what else to do.
AUDIT MY ACCOUNT - NOW - Right now as you read this - Do it 1st - Do it now - Fix my coins and I'll stop complaining I promise
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Carlin Beisner
9:08 PM
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[email protected]Picture of Carlin Beisner
I'm really having serious problems here guys ... I'd laugh at this point if it weren't so seriously causing me difficulty in trading. I am now missing 25 DGC - Add that to the mincoin, btc, global coin, and whatever else your site has eaten of my coins ... WTF is all I can really say here ... Fix this for me and fix your screwed up site ... I am losing money and patience ... FIX IT FIX IT FIX IT FIX IT
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Carlin Beisner
6:11 PM
To:
[email protected]Picture of Carlin Beisner
Yeah it's definitely not resolved at all. I'm at this point all screwed up on multiple coins as of right now still. Have sent several support requests regarding ongoing issues. I have missing mincoin, missing btc as a result of a yacoin buy order, missing 400 global coin, and there was another ghost order I can't even remember what it was at this point ... I don't have a photographic memory so I can't tell you what the little numbers were that flash for 3 seconds on the left of the screen. My account needs to be audited and fixed. Please sooner rather than later ...
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support@cryptsy.com (
[email protected])
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5:03 PM
[Keep this message at the top of your inbox]
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[email protected]We have just done an audit of balance related tickets and have found your ticket to be unresolved. If your balance issue has been resolved, please reply to this ticket and let us know.
If you still have an unresolved balance issue, please reply to this ticket with your transaction ID, type of coin and amount and your issue will be escalated to our technical support team for further review.
Thank you,
Elen
Cryptsy.com