- Either the item received is damaged:
If you buy something and it doesn't work, you're supposed to send it back and get another one or receive your money back (like everywhere)
With Purse, the person has to get the return label from Amazon, and he can get it on his purse"s account.
Once Amazon receives back the item, they refund with a gift card added to the account that generated the return label.
If the person doesn't want to return the product, it means he has no problem finally.
It will be up to you to contact Amazon to investigate this matter. They're honest about this and are very good to know the truth (they track the delivery men street by street (I know this because I can see in the morning when I wake up what time he arrives and when he arrives in my neighborhood I can follow him street by street)
In this case, the refund will be sent to you, using the same payment method used initially.