Topic: Am I being restricted? (Read 373 times)

To clarify things, I’m not previously banned but rather just restricted on participating bonus of the casino. You can check my old topic for this https://bitcointalksearch.org/topic/m.62929040.

Yeah, I agree that casino is watching closely those users that winning frequently. I’m not using bot or any fix strategy. I think I’m just good on bankroll management and getting the timing on when to increase bet that’s why I always win.

This is very strange, because when we bet on a particular place and on a game that is a favorite it is normal, now in this case maybe the casinos don't like you to have that kind of luck, because things can be very hostile, if you can be good at a game, because once they report among the casinos, it is like making a small ban, or like those players who restrict them because they win a lot, it could be that you are suffering from that, keep this at the level of system is very similar to physical, traditional casinos, things can happen that way as long as things are good for the casino but harmful for the casino if they are bad, why don't you make an account with another person, Maybe with your girlfriend, a cousin, something like that, where they pass the KYC and you manage it? because that's what occurs to me, it's really very ugly that casinos use their brotherhoods to do something like that.

This type of ban is very bad that they do it, because basically when you go to the casino and want to play a favorite game, this is something very normal and the fact that they have it restricted like this is annoying, and I guess yes, it's obvious that they have Restricted you , I already gave you the most viable solution, in any case it is nice that you have brought it here so that we realize that sometimes there are players who are so good that the casinos themselves join together so that they do not decapitalize, that is something that can occur, I don't know, but in physical terms, something like this happened with the card Counters in Black Jack , just like this happened a lot in the movies with the card counters and it is something that is not cheating, because counting cards is not against the rules, it is just the use of intelligence, something that is totally valid, but it is very nice that they have given you that type of treatment, it is something that is not seen as very loyal among casinos, I understand that lso Casinos protect their money but it is not for them to do things that way either.

That's the reason why his account was suspected by the operator because of the consistent winnings every week, but these are all my own assumptions, and maybe the OP didn't do anything like that because he said there were no tricks.

From the OP's previous post he had asked support but had to wait 72 hours from the start of the complaint but I don't know how support responded.

We still can't say the problem here is just because of winning every day, I'm sure OP must be confused if suspected from that.

If you say that you have been banned several times, then the casino probably has good protection against cheaters and bots. Think for yourself: if you say that you have a strategy that regularly leads you to win, then the casino may have suspicions that a bot is playing and not a person who is interested in the process of the game itself.
In addition, the casino has already learned to identify all types of anti-detect browser software that can hide and diversify your device data, and even more so, it sees you very well on your device. That is, by the poppy address, and all your equipment.

I haven't heard any news so far that casinos are restricting you due to gambling winnings. Everyone has an equal chance to win in the casino the lucky ones win no casino will restrict you for repeatedly winning from all casinos but it seems really suspicious. There must be a mistake somewhere that you don't understand just like with blackjack online blackjack sites both new and returning gamblers should always read the terms and conditions of blackjack especially gamblers. The technical work platform is regularly updated some update errors may cause these issues to be resolved quickly but then you have to wait for the issue to be resolved.

On one hand, it feels unfair for a casino to limit someone's winnings simply because they're good at the game. After all, isn't that the point of playing? On the other hand, casinos are businesses, and their primary goal is to make money, not hand it out freely. So, it's understandable that they would implement measures to prevent excessive losses.

While I haven't experienced this myself either, I can understand the frustration. It's demotivating to know that even if you play well, your potential rewards are capped. It can make the whole experience feel less like a game and more like a controlled environment.

It makes sense too, it could be that the restriction experienced by the OP was because he was always able to get a winning streak in a week or in the sense that he was really having good luck so the casino restricted his account from being involved in betting at the table. The OP said that he only experienced this problem in the Blackjack table game type friends while some other games can be accessed, and if that is true then it seems that what you said at the beginning may be true, that the casino restricts his account from being involved, because if there is an error, wouldn't the service tell him? of course, but I see there the service just spins without saying the real problem and also without giving any solution, this is confusing. Yes that's right, one solution is maybe they can wait first while taking a break or if they really want to play again they can find some other casinos that might be more reliable, there's nothing wrong with that.

If he's winning consistently, that doesn't mean they should restrict him from gambling, but come to think of this from this channel, is it possible for someone to keep winning consistently over a time while gambling, then is he not being suspected of any act which he would have been told the reason for his suspension, lastly, this is nit happening for the very first time, base on his explanation, which means we are going to refer back to how he has always got it solved before he can continue with them.

On how many casinos that you face this issue? also check the betting and gambling provider of that casino (betconstruct, softgamings, etc).
Have you been KYC on that casino before?
Based on your story, Im sure your accounts are not banned by Evo or the casinos but the gambling provider.
That is why I ask you to check the gambling provider of that casino, I guess it must be the same.

It could be under review or yes blacklisted, just check again after a couple weeks.
If the issue still persist, perhaps you can contact their gambling provider with all of the information you have.

I think so too. You might want to check if there are any technical requirements or updates needed for your device or browser. It could be a compatibility issue that the casino or Evolution Gaming support might be able to assist you with. Also, clearing your browser cache or trying a different browser could be worth a shot.

Can you tell us more about what happened the first time you encountered that error? Is it on the same game? What did you do last time?

Maybe just need some refresh since that's the only game you can't access.

Try to give us an update after a few days and in the meantime, consider playing other games. Playing the game where you are lucky most of the time then suddenly you are unable to access it is frustrating but you can't do something in the first place but wait.

I don't think that it's a country restriction, Evolution is all over the world although it most of its dealer might be in EU, they are well versed though from Asia and other countries. Problem could really be in his way of winning as the operators are suspecting that he is cheating or something.

So the best action to the OP is talk to them in live chat, they have one obviously and ask about this issues and I doubt that this is a isolated case.

And winning almost every other day? yeah could be one reason for this account being restricted, I suspect.

I am waiting for OP to answer the questions of other members because that way we may provide other tips for him.

I've seen other players on gambling sites go to chat so that Moderators can help them connect to the right support when those kinds of problems arise.
Support chat cannot help sometimes because they are answering with the basic help guidelines but moderators can always find time to listen to the players and somehow help them out for faster fixing of this kind of problem.
I really hope you tried that too OP.
It may not be a restriction but it may be an internal problem. An account problem maybe? Connection? Internet? Country restriction? But I doubt it's because of the way you are winning your rounds. You know gambling sites won't just jeopardize their name for a mere 500-2000 USD. (for them that's low, but not for me.) This are business that accepts up to millions of dollars bet and maybe runs multi-millions each day. So, I really doubt they are messing with you because you are on a winning streak.

I think I made everyone confused here by the title. I removed the “again” word. Tp clarify things, I experienced being restricted before on participating casino bonus and not issue like this one. I never experienced this kind of issue before and as many as wondering, I’m already reported this issue multiple times for more than a week on both evolution gaming and casinos that I’m playing with without any solution.

I will not create this thread if I didn’t do already most of the suggestion here. And please read the whole content of the thread first before making a post or else I will lock already this thread because there’s no substantial input regarding my case. The goal of this thread is find other user experience the same and at the same time to give warning for those players that playing like me on live games.

Again, I’m really not sure if I’m being restricted here as the question mark implies on the title. I’m just assuming it due to the given condition of my account.

I can't trust a casino, to be honest with you, not what they say especially when the finger is pointing towards a fact. Something that was working fine before suddenly stopped working, while others could still be benefiting in their own accounts. That means that something is fishy and it can only be that you have been deliberately restricted simply because you are winning. This is not new, once a gambler is winning regularly, many of them get to find means to discourage it which is what I believe you are facing now.

But the good news is that the place is not the only casino you can play, you can move your game elsewhere if you would be smart enough. You should also count yourself lucky that it is not worse than this in comparison to what other players are facing in the hands of casinos. Just find a better casino that suits your preferred games and you will be just fine.

It is not possible to be blacklisted only from certain games in all the casinos you play.

This led me to think the one possible reason which is the game might be restricted in your region to find out go and check the terms of the casinos you are playing and check twice in the restricted games region which you generally can see below the list of banned countries.

Exactly, we need to know first what made him being restricted before and there could be a connection with that past and with the current restriction that he has received.

The catch here if Evolution is clear and they're honest, then the casino itself is the one that should disclose the actual reason for doing it once again.

And with that, those details are going to come from OP and we need to hear that from him if he's going to share it.

I was also considering the same option, and that is by contacting the casino's regulators if he can't get in touch with customer service. They will be able to help him with any problems he may encounter in this way.

In addition, I'm curious in the reasons behind his actions and the restrictions imposed by Evolution Gaming. I don't think it's a good enough reason that the casino limited him because he keeps winning, perhaps there are other factors that we are unaware of.  If we play at trustworthy online casinos, they occasionally offer a fair and entertaining experience in an effort to attract new players. As it's merely business, it makes sense that certain casinos would place restrictions on their patrons, particularly the highly skilled ones, in order to maintain their earnings and prevent what they see as advantage play. What sort of strategy did he employ, as he also discussed using one? Maybe there's an error in his browser and the casino's website recognized it which is why he encountered that. Could it be that he is banned due to possible violations or fraud we cannot tell.

Evolution is a popular game provider. They won't restrict someone just because of consistent wins.

OP also mentioned that the range of his consistent wins is from $200 to $1,000 which can't even trigger an alarm that someone is on a winning streak. There are players for sure, like I mentioned, that are winning consistently way higher than the said amount. There are details that we need to know before concluding.

We don't know other details yet. We just have to wait until the OP discloses other details as this is not the first time that the incident happened.

it could be possible that your country is restricted on the games where you can't place a bet. As far as I know, game providers have their own list of prohibited countries that cannot gamble on certain games that they provide.

by the way, have you asked the gambling site's support regarding this, perhaps they can check and see what is an issue as to why you can't place a bet on certain table in Evolution Gaming.

Maybe it's because you can win consistently several times a week that there is some resistance from the casino if you want to place a bet. Many possibilities could happen. Have you also experienced this in other gambling games? Or is that only in Blackjack games? How did the casino respond after you reported this (again)? If the casino can't provide an answer, you may need to rest first and calm down while waiting for an answer from the casino. What if you play Blackjack at another casino? Have you also had a similar experience?

I denotes via the OPs thread that there is a casino site which you are good at their gambling system and you usually wins at most appreciative amounts but less looses. Which is proportionally to say that such gambling sites paves an easy winning system to the gamblers While having a withdrawal payment (cash out)  problems instead they keep dribbling their winners UPs and DOWNs.
While on the other side, the jackpot does not have such flexible easy winnings but doesn't have the payment (cash out) inconveniences such as the others.

The reality differences about this is that some of these casinos programs their winning strategies to be flexible for easy winning specifically to attract gamblers on board while the gambler faces inconveniences at withdrawals which the other casinos maybe programed on a hard earned to win but convince for withdrawals.
Maybe I should just accept this with the saying that "what ever that has advantages to have disadvantages" also as "nothing good comes easy".

Properties of life is just full of gambling with the tendencies to looses and wins.

Maybe they suspect you of cheating/using exploits? Since this is not the first time this has happened to you, I am guessing that perhaps it was an automatic trigger function which limited you due to your consistent winning streaks. If customer service is not helpful in this regard, you should try to see if you can reach the higher ups. If they keep ignoring you or not giving you the attention you ask for then perhaps they limited you on purpose. I have heard that Casinos do not like it when individuals win too often or too much and they will do anything it takes to keep you from winning again.

It is shady and dishonest casinos that do this but that is the business world. However, once you go for their weak spot (expose and humiliate them on public channels like social media) they tend to buckle quickly and try to clear up the "misunderstanding" asap.

I too was wondering same too but I had this thought of it that the casino might have restricted him though because he made mention of winning back to back weekly and from the looks, the casino must have done this as a result of his constant winnings.  It is normal that casinos want players to lose so they could make more profit but when the reverse is the case, they turn the other way round against the player with faults to prevent them from taking their wins or possibly banning or blocking their account with false claims.

 I am not surprised seeing this complaints from OP if after trying other measures to see how possible he could access the game and continue playing his game and it still seems he can not access it to play again even after changing browser as well.

I often hear complaints like this, it seems unusual, is it possible that the account will be marked and restricted if you keep winning in the game, I have never experienced it myself because I don't really care about wins and losses every time I play, the important thing is that I am entertained by it, to be honest, if the casino does limit it of course it's not a good casino and honestly they know the OP could probably drain all their money.

Meanwhile, we also have to understand that casinos will not just give away money for free, so when they experience a loss that will make them lose, of course they have to limit it so they don't lose a lot of money, but this seems like cheating to the OP, anyone will definitely be annoyed with the casino's behavior. if it limits the bets of all its users, hopefully you are also not violating the casino's terms and conditions.

probably only provider or casino admin could provide an answer on such issue.
of course, if you win too much I am not surprised you get restricted (it's just on their TOS so you can't do anything on that...)

Perhaps this is the reason why they restrict your account? you are winning multiple times in a week and you are lucky that they haven't ban you for good. In any case, perhaps you should reach out to them and see what's going on with your account.


Count counting is no longer effective in online or even in offline as this casino have a lot of cards or shoes in one sitting, it could be set of 8-12 deck of cards which make it harder for card counters as far as I know.

I'm not into table games, but isn't you have an option to play a same game on the other gambling providers or other casinos?

If both of casino and gambling provider passing the problem with each other, I guess you can create a dedicated thread about the casino and Evolution Gaming, that's a way to warn other user to not gamble on there and hopefully it might give them pressure to resolve the problem.

So this has happened this time for the second time around? I don't think that there's an issue because you are consistently winning and the casino will point that out that they need to restrict you because of your consistency. But with that amount, I don't think that's even a valid reason if ever that's the reason.

It's no use, he reported it to the casino already and also to Evolution gaming but both ends are just giving generic answers and he said that he's being passed on. This actually is an interesting case and I'll watch out on this thread on how your case will go since both parties involved don't give you clear answer unless goinmerry is right that it is under maintenance.

The only logical reason we can assume that you can't access the specific game is that it was under maintenance.

But since you noticed that the game is still active and playable we can disregard that reason. I don't understand why should they restrict you even if you are winning consistently from $200 to $1,000 as for sure other players are even winning way higher than your range.

You have no choice though but to wait until the game becomes accessible to you again. It's clear that's the only game you can't accessed right since you can play other Evolution games. Maybe just try to do again what you did during your first encounter on that problem.

I have the same thoughts as others who have said here, have you previously had the same problem regarding this limit.
I'm sure that this has a bit to do with your previous problem or if not are you using a VPN or other app?

I previously experienced the same problem as you but not in blackjack but in the game of roulette when I placed a bet several times I got consecutive wins but after that I placed another bet and it didn't work and I tried to refresh the page but the result was the same and I tried to contact the support team and they said if I had to turn off my VPN.

but if you don't use a VPN, I'm curious about the answer from Evolution Gaming and casino support, do they provide a more detailed answer?

It's probably better to report or escalate this incident so that the issue can be resolved. You said that you don't do any other tricks to get restricted again and again so It's unfair if you're the only one experiencing such an issue while other players can bet well. Possible that there's a problem in your account when it comes in playing blackjack because as you have said, you were able to access other evolution games except that one, so might as well, send an escalation report for this kind of incident.

Evolution AB is a $250 billion company. I doubt that they restrict users after winning 200-1000$ multiple times. Loss of reputation, customer and black marketing is a much greater loss for them.
It doesn't look like the order of magnitude they're operating on. There are a few zeros missing here. In my opinion, these are browser problems. Some bad cookies got stuck somewhere or something like that. Try different browsers, clear cookies, etc. Finally, you can try VPN and a new account to rule out a possible ban.


there are several game providers. Casinos often use them without changing anything, just sticking their logo on them.

That's the part that weirded me out the most, different casinos with the same games and all of them don't work for you. My only deduction from this is that there's a possibility that the casinos that OP's playing at is probably connected or something and that OP's using the same name for those casinos so they're easily tracked and banned from playing blackjack. Another weird thing that's happened is that this isn't the first time that OP has been restricted, how was he able to remove the restrictions the first time. I think this isn't going to just be a support thing, OP probably needs to deal with this with the people behind the casinos like the management and not just the support staff.

Perhaps that's what the case for you, I have a friend who keeps on winning on Evolution and suddenly his account got ban for 1 week. After that he got his pay and then continue to play and constantly winning and if I'm not mistaken, they have suspected him of cheating or something.

But then again, his account is back and continue to win big money from them.

Now, they don't ban his account, but he has to wait for weeks before getting his winning from $200 to $800 or more.

You say that "same problem on all of my casino accounts on the same games" does that mean in other casinos you also experience the same problem? I didn't know that something like that could happen to a player, this is the first time I've seen something like this. It's possible, as you said, that you are restricted by the casinos because of your high chance of winning which could potentially harm them. But I don't really know about this case, maybe you should open a ticket back to the casinos to straighten out your case.

Have you considered reaching out to the casino's management or higher-level support? Sometimes, customer service representatives might not have the authority or knowledge to resolve certain issues.

However, OP mentioned that he encountered the same problem in all of his casino accounts for the same game. So, it might be necessary for the game provider, Evolution Gaming, to double-check on their end regarding this case, or it could be hindered by technicalities. Other players might notice his problem, and some might have faced similar issues and found solutions.

I don't think all casinos do the same thing at Evolution Gaming because of course customers like OP who always get consecutive wins cannot always be found.
Maybe because he had too many consecutive wins with quite large amounts, that was one of the reasons why he had this problem, well maybe there were restrictions placed on him by the casino team.
Some time ago there was also similar case but not in live table games but in sports betting, he also explained the problem here but it is difficult to understand how restrictions can be made because if large casinos are used then they will always be fair to all its customers without exception.
I tried betting on live table games several times but never had the same problem, maybe this only happened in one or two casinos and what is clear is that I always use trusted casinos that clearly have very good service.

It true that trying to play at another casino might make it easier to find the answer to whether the same gang problem also occurs in other places.

I was also thinking same way because if he was restricted before then there was actually a solution that's why he was able to access it again and he ought to have known the cause of the restriction before now and maybe now that a restriction has also been placed again there may be some rules that he broke or possibly from the device he's using because some time ago I was also experiencing some difficulty logging in my account from my device so I used another device and the site opened and I was able to log in. So if it isn't your browser or your device then it might actually be that there's a rule that you are going against.

Is this happening on 1 specific casino only or do you get the same error anytime you play the same game from Evolution in other casinos too? I'm not a fan of live table games so I play it rarely, I have no idea what is going on since you said that you can play other games so it is something weird imo. If provider had already told you that it is related to the casino, means that the casino is the only one who can fix the issue. Maybe you need to try in other casino first to know if it is really an issue with the casino or an issue with the specific game by evolution gaming.

So, you are asking...."Am I being restricted? Again? ...and the "again" implies to us that it is not the first time that this is happening with you.  How was this solved the first time?

If you want to see if this is a problem with the account or the device/software that you are using, then I would switch to another browser or to another mobile device or laptop or tablet. 

What exactly do they tell you? There is nothing we can do other than suggest you ask for their support again to be honest. Have you checked if it is something related to your browser or not? Have you visited them on a private window, clearing the cache/cookie, etc? What about playing this on another casino, do you get the same issue?

Btw, seems like you have an experience with being restricted on some games judging from the title. Is this the same sign you got when they restricted you in the past? What exactly is the reason they stop you from participating in some games?

At first, I thought this just a bug on my account since I didn’t notice that I can’t place bet on certain table in Evolution Gaming until I found out that I have same problem on all of my casino account on same games.

I was winning consistently a profit ranging from 200$ to 1000$ multiple times a week and I rarely lose with only small amount. I decided to report this on Evolution Gaming but they are pointing out the casino itself while the casino support is giving me a basic tips on how to solve this which is not working. They are just passing me on each other without any clear solution.

FYI, I can play other evolution gaming games without any problem. Only certain table on Blackjack is not working which is the one I play frequently. I knew that the table has no problem because other players can play on it as shown on screenshot below.





PS: I’m not doing any trick because there’s no way card counting will work on evolution gaming table. It’s just pure luck and a little bit of strategy.