I gave up on my order and filed a claim through PayPal. PayPal was able to recover and return my entire payment, even after repeated lies from Stephen Macaskill.
Never again.
Topic: AMAGI METALS (BEWARE) (Read 3975 times)
I have to say I am very disappointed in Amagi lately. I have placed orders 2 previous orders with no problems, quick fill and ship. The last order I placed in July 14, still has not been filled, the email responses I get are that we are merging, huge amount of orders, etc. etc. on why they have not filled and shipped my order yet and has not given me the option to cancel for a refund. I would not recommend them to anyone! Use moneymetals.com, I have placed multiple orders with them over the past couple years and they are always prompt, complete and insured.
Clearly your is a typical spam topic for advertise another site directly in a scam accusation thread.
I have a question...Why bump a 9 month's old topic only now, if it's more than one month's that you are waiting an order?!?
Can you post some tx id?!? Email?!? Proof? screenshots?
I have to say I am very disappointed in Amagi lately. I have placed orders 2 previous orders with no problems, quick fill and ship. The last order I placed in July 14, still has not been filled, the email responses I get are that we are merging, huge amount of orders, etc. etc. on why they have not filled and shipped my order yet and has not given me the option to cancel for a refund. I would not recommend them to anyone! Use moneymetals.com, I have placed multiple orders with them over the past couple years and they are always prompt, complete and insured.
Thanks for the heads up
Amazing Poor Customer service: I am a new customer and placed my order Dec 15 2014. I was in no particular hurry but after Dec 25 I called to find the status, I was told it would be shipped 1 week from today. I said OK . When nothing showed up as of Jan 15 i called again and was told it would be shipped today .. OK then but wait.. later that evening i got a call from Jillian , Operations Manager and WOW was I blown away , she took a adversarial position with me right away. Telling me i was mis-informed and my order was not shipping today that it wouldn't ship for another week , and if i was not happy about that i could get a refund on my order but have to pay a $20.00 administration fee.. or i could do a dispute with the credit card company.. WOW that's no way to run a company..
I've dealt with Amagi Metals a few times (Whether they know it or not) and I've never had a problem. Two weeks for precious metal deliveries is not uncommon. If you order from sites like APMEX or Provident, 1-1.5 weeks is about average. Some sites that offer competitive pricing can take as long as 2 months if you don't order a very large order. So while 2 weeks may seem like a while, in perspective, its not out of the ordinary. Perhaps a bit longer than you would have liked, but isn't this more a case of giving them negative feedback for shipping speed, rather than claiming it was a scam?
And some smaller online dealers ship their in-stock items the same day or the next. Which is what I would expect from an in-stock item.
I've dealt with Amagi Metals a few times (Whether they know it or not) and I've never had a problem. Two weeks for precious metal deliveries is not uncommon. If you order from sites like APMEX or Provident, 1-1.5 weeks is about average. Some sites that offer competitive pricing can take as long as 2 months if you don't order a very large order. So while 2 weeks may seem like a while, in perspective, its not out of the ordinary. Perhaps a bit longer than you would have liked, but isn't this more a case of giving them negative feedback for shipping speed, rather than claiming it was a scam?
I added your comments and appreciate the time you took to respond. I also edited the "retailer info"
Added these guys to bitcoinscammers.com Please update as to the outcome ASAP so the community can gain the best aspect possible. Hopefully they will get the ball rolling
We have contacted the customer via phone and email with no response as of today.
The customer has made several purchases, all requiring signatures and all signed by the same person, including the last shipment. The customer was unhappy that the shipment was shipped slower than expected. The customer accused us of scamming them, lying, sending a fake tracking number, and other defamatory remarks and wanted a full refund.
However the tracking number is directly linked to the address, shows that it was delivered, and was signed by the same recipient as before.
If it is the case that the last shipment was signed with the same signature, but by a different person, then this would be forgery/theft/fraud. We take fraud and theft very seriously. We requested cooperation from the customer to help us to fill out a police report if fraud is the case. In addition we may need the customer to fill out an affidavit for the insurance company so that the insurance company can work with the postal inspectors and make sure that this is resolved immediately.
Added these guys to bitcoinscammers.com Please update as to the outcome ASAP so the community can gain the best aspect possible. Hopefully they will get the ball rolling
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two week shipping delay, which is quite normal
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long ship times
Why is a two week shipping delay ok when the item is in stock? I know other btc/bullion dealers that ship their in-stock items the same business day or at the most – the next. A two week delay for an in-stock item is unacceptable.
Agreed, two weeks sounds like backorders.
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two week shipping delay, which is quite normal
Quote
long ship times
Why is a two week shipping delay ok when the item is in stock? I know other btc/bullion dealers that ship their in-stock items the same business day or at the most – the next. A two week delay for an in-stock item is unacceptable.
If you would like, we can post all tracking numbers which clearly show that the shipments were signed by the same person over the course of two months, including the latest order.
Never thought I would post one of these but Amagi Metals in my eyes is no longer a trusted site for ANYTHING. I have tons of emails filled with lies for over a month now that are just ridiculous. There are others in the same boat but I guess someone has to speak up.
https://bitcointalk.org/index.php?topic=130831.420
https://bitcointalk.org/index.php?topic=130831.420
TU.SILVER deals exclusively with Amagi Metals. They are very responsive in E-Mail and have worked with me personally to resolve international customs disputes.
Examining your post here, it seems that there was a two week shipping delay, which is quite normal. I find it difficult to believe you are having an issue with them as you have described it. Fortunately this type of complaint is very easy to resolve. Just post your tracking number and we will be able to see where the delays occurred. They did ship the metal, didn't they? I don't really see why you are so upset.
You dont understand why a person who didn't receive 4 gold bars isn't upset? And no what I ordered did not have a delay at all. As well as being sent a false tracking number and being told my item was shipped several times when in fact they weren't. Still dont see why in mad? I guess I can take your BTC and expect you to have a jolly time huh? You must not have read the multiple post people also being lied to. Guess thats ok too?
As is said. Im sure many will ignore the warning but I wont let it stop me from posting it.
Never thought I would post one of these but Amagi Metals in my eyes is no longer a trusted site for ANYTHING. I have tons of emails filled with lies for over a month now that are just ridiculous. There are others in the same boat but I guess someone has to speak up.
https://bitcointalk.org/index.php?topic=130831.420
https://bitcointalk.org/index.php?topic=130831.420
TU.SILVER deals exclusively with Amagi Metals. They are very responsive in E-Mail and have worked with me personally to resolve international customs disputes.
Examining your post here, it seems that there was a two week shipping delay, which is quite normal. I find it difficult to believe you are having an issue with them as you have described it. Fortunately this type of complaint is very easy to resolve. Just post your tracking number and we will be able to see where the delays occurred. They did ship the metal, didn't they? I don't really see why you are so upset.
Never thought I would post one of these but Amagi Metals in my eyes is no longer a trusted site for ANYTHING. I have tons of emails filled with lies for over a month now that are just ridiculous. There are others in the same boat but I guess someone has to speak up.
https://bitcointalk.org/index.php?topic=130831.420
https://bitcointalk.org/index.php?topic=130831.420
Customer made several purchases from us. All were shipped, delivered, and signature verified by the same person.
Never thought I would post one of these but Amagi Metals in my eyes is no longer a trusted site for ANYTHING. I have tons of emails filled with lies for over a month now that are just ridiculous. There are others in the same boat but I guess someone has to speak up.
https://bitcointalk.org/index.php?topic=130831.420
https://bitcointalk.org/index.php?topic=130831.420
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