How long does it take to send my magazines I purchased on Nov 11th?
WTF!!Here is the PM between me and Mihai several weeks ago concerning my order.
Hi Smoothie,
Please accept my sincere apologizes for this situation. I have personally checked our database and it appears that we have sent you the magazines. The magazines have been sent in separate envelopes, you should receive issue #3 and #4 in another envelope. When you have received the first envelope containing issue #2?
We are in the process of migrating our stuff from the .net and .co.uk to the .com domain. We will have a press release by Monday, announcing the changes that the magazine and company will go/has gone through.
The reason why your emails are not responded/bounced back is because we are moving to a new ticket system also. Please start using from now on [email protected] to reach our support staff.
Please let me know when you have received the first envelope, that way we can figure out if it got lost in transit or if it's still on the way to you. As a sidenote - both envelopes were sent at the same time.
Best regards,
Mihai Alisie
Please accept my sincere apologizes for this situation. I have personally checked our database and it appears that we have sent you the magazines. The magazines have been sent in separate envelopes, you should receive issue #3 and #4 in another envelope. When you have received the first envelope containing issue #2?
We are in the process of migrating our stuff from the .net and .co.uk to the .com domain. We will have a press release by Monday, announcing the changes that the magazine and company will go/has gone through.
The reason why your emails are not responded/bounced back is because we are moving to a new ticket system also. Please start using from now on [email protected] to reach our support staff.
Please let me know when you have received the first envelope, that way we can figure out if it got lost in transit or if it's still on the way to you. As a sidenote - both envelopes were sent at the same time.
Best regards,
Mihai Alisie
I received issued #2 on November 26th.
I have not received the other two issues.
How do we proceed with this?
Hello again,
That is strange. I could reship you next week #3, #4 and a complimentary #5 issue. We are going to announce #5 officially today/tomorrow. Would this be ok with you?
Regards,
Mihai Alisie
That sounds good. Please make it happen. Let me know when it ships.
Thanks!
Thank you for your understanding. I will keep you updated.
Cheers,
Mihai
I am just curious what the status of my order is now?
Thanks for your help.
Smoothie
Hi there,
Your #3 and #4 mags have been reshipped on Monday, December 3rd. The #5 orders, including your complimentary issue, will be shipped starting December 10.
I hope this helps.
Thank you for your understanding.
Mihai
Thank you Mihai for responding promply!
Aloha!
Thank you, again, for understanding. In the future please use [email protected]. We have moved to a new ticket system that should drastically improve the response time and the customer support service.
Aloha!
