Topic: [ANN] Libertybit Temporarily Suspending Operations (Read 855 times)
Done, thanks!
Out of curiosity, which bank were you with?
We have multiple accounts, but our primary relationship was with CIBC. We had arranged a relationship to prevent these types of fraudulent transactions with RBC, but they recently closed our account for different reasons and we were then unable to attain the same kind of relationship with CIBC. Now we are working to setup alternative payment methods with another institution.
Hi, I still have $0.76 USD on my account. What do you suggest be done with it?
There are some options for this type of scenario. If you'd kindly file a ticket with our support desk, we'll work through this situation with you.
Out of curiosity, which bank were you with?
Dear Friends,
It is with great regret that we have decided to temporarily suspend operations due to bank account closure and a surge of fraudulent transactions. The effects have been two-fold: 1) Inflicting monetary losses on the company and 2) Damaging our primary banking relationships. These circumstances make it infeasible to continue operating the service without significant changes to our transfer system and identification measures. We feel it is our responsibility to pause operations now rather than risk any customer funds becoming vulnerable. We will be working in the coming weeks with partners and our legal counsel to overcome these obstacles and implement new measures to prevent these types of setbacks in the future.
Please be aware that all CAD, USD, and BTC funds are secure. Users are free to login and withdraw their funds through our system. However, given the anticipated volume, currency-processing times will take longer than usual and BTC will need to be transferred from cold storage. Therefore, please anticipate the following timeline for withdrawals:
CAD: 2-10 Business Days
USD: 2-10 Business Days
BTC: 1-3 Days
While email INTERAC is no longer available, direct deposit will be offered to all users. Also, all currently open orders will be cancelled and those funds will become available.
These last six months have been a wild ride. We've had an incredible opportunity to take part in the Bitcoin revolution and help thousands of new and experienced users trade more easily. A big thank you to everyone who has supported us, pushed us, and given us valuable suggestions to make this service even better. Bringing Libertybit to life has been our passion for the last year, and it's been an honor to offer this service to all of you.
Thank you again for all your support. We welcome your thoughts and suggestions for the future of Libertybit, and look forward to serving you all again soon.
Sincerely,
Paul Szczesny
Founder and CEO
It is with great regret that we have decided to temporarily suspend operations due to bank account closure and a surge of fraudulent transactions. The effects have been two-fold: 1) Inflicting monetary losses on the company and 2) Damaging our primary banking relationships. These circumstances make it infeasible to continue operating the service without significant changes to our transfer system and identification measures. We feel it is our responsibility to pause operations now rather than risk any customer funds becoming vulnerable. We will be working in the coming weeks with partners and our legal counsel to overcome these obstacles and implement new measures to prevent these types of setbacks in the future.
Please be aware that all CAD, USD, and BTC funds are secure. Users are free to login and withdraw their funds through our system. However, given the anticipated volume, currency-processing times will take longer than usual and BTC will need to be transferred from cold storage. Therefore, please anticipate the following timeline for withdrawals:
CAD: 2-10 Business Days
USD: 2-10 Business Days
BTC: 1-3 Days
While email INTERAC is no longer available, direct deposit will be offered to all users. Also, all currently open orders will be cancelled and those funds will become available.
These last six months have been a wild ride. We've had an incredible opportunity to take part in the Bitcoin revolution and help thousands of new and experienced users trade more easily. A big thank you to everyone who has supported us, pushed us, and given us valuable suggestions to make this service even better. Bringing Libertybit to life has been our passion for the last year, and it's been an honor to offer this service to all of you.
Thank you again for all your support. We welcome your thoughts and suggestions for the future of Libertybit, and look forward to serving you all again soon.
Sincerely,
Paul Szczesny
Founder and CEO
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