[ANN] Mt.Gox account verification delays and solutions

Mt.Gox_Alex

member

Activity: 112

Merit: 10

Quote from: repentance on February 28, 2013, 12:25:39 AM

Quote from: Mt.Gox_Alex on February 28, 2013, 12:21:40 AM

It is strange that you are blocked for just 21€. Did you open a ticket ? What is your ticket number that we can see this (PM me please)

I think you misread that. It looks like he's put 21 thousand Euro as the total judging by the three zeroes after the period (some countries use a period rather than a comma as the thousands separator).

Indeed... I misread that, still we need to check nevertheless

repentance

hero member

Activity: 868

Merit: 1000

Quote from: Mt.Gox_Alex on February 28, 2013, 12:21:40 AM

It is strange that you are blocked for just 21€. Did you open a ticket ? What is your ticket number that we can see this (PM me please)

I think you misread that. It looks like he's put 21 thousand Euro as the total judging by the three zeroes after the period (some countries use a period rather than a comma as the thousands separator).

DeathAndTaxes

donator

Activity: 1218

Merit: 1079

Gerald Davis

Lolz. Notice the three digits after the . and the double . .

In many countries . = ,

Mt.Gox_Alex

member

Activity: 112

Merit: 10

Quote from: 2weiX on February 21, 2013, 08:04:07 AM

could you also provide statements pertaining our place in the queue of SEPA withdrawals?
my withdrawals keep PILING THE FUCK UP, where SEPA is supposed to be an OVERNIGHT affair!

I have withdrawals from Feb 8 on PENDING!
I have withdrawals from the 13th, 14th, 15th and 18th as "confirmed".

One email a day would suffice:

"Dear Mr Level II trusted Heavytrading Customer,

you currently have the following withdrawals open:

date time amount status
date time amount status
date time amount status
date time amount status
date time amount status
date time amount status
date time amount status

for a total of 21.000€.
Your withdrawals are currently positioned at #X in the queue, with a total if 987.511.669€ being processed before yours.

Cheers

the MtgoX fractional reserve team."

It is strange that you are blocked for just 21€. Did you open a ticket ? What is your ticket number that we can see this (PM me please)

2weiX

legendary

Activity: 2058

Merit: 1005

this space intentionally left blank

could you also provide statements pertaining our place in the queue of SEPA withdrawals?
my withdrawals keep PILING THE FUCK UP, where SEPA is supposed to be an OVERNIGHT affair!

I have withdrawals from Feb 8 on PENDING!
I have withdrawals from the 13th, 14th, 15th and 18th as "confirmed".

One email a day would suffice:

"Dear Mr Level II trusted Heavytrading Customer,

you currently have the following withdrawals open:

date time amount status
date time amount status
date time amount status
date time amount status
date time amount status
date time amount status
date time amount status

for a total of 21.000€.
Your withdrawals are currrently positioned at #X in the queue, with a total if 987.511.669€ being processed before yours.

Cheers

the MtgoX fractional reserve team."

Rampion

legendary

Activity: 1148

Merit: 1018

Quote from: Mt.Gox_Alex on February 20, 2013, 04:00:24 AM

https://mtgox.com/press_release_20130220.html

TOKYO, JAPAN - February 20, 2013 - Due to the increasing number of new Mt.Gox users who have been applying for verification status, we have been experiencing some delays in reviewing everyone's applications within the last few weeks. Please accept our deepest apologies regarding this matter.

Also, to put an end to this delay, we would like to announce that we have three new staff in training, to work alongside our working team of four, and scheduled to be deployed on the 2nd week of March.

Once again, please accept our deepest apologies on this delay as we are working hard on handling this issue as fast as possible.

Regards
Mt.Gox Co. Ltd Team.

Media Contacts
[email protected]

I see that you just added a handy "position in verification queue". Nice, that should avoid users asking about where they are standing at. Anyhow I'm in position 320 after a full week. I did not move any position during this morning, hope that moves fast. It's really a problem to be willing to enter such a volatile market and having to wait for more than a week to start trading.

Mt.Gox_Alex

member

Activity: 112

Merit: 10

https://mtgox.com/press_release_20130220.html

TOKYO, JAPAN - February 20, 2013 - Due to the increasing number of new Mt.Gox users who have been applying for verification status, we have been experiencing some delays in reviewing everyone's applications within the last few weeks. Please accept our deepest apologies regarding this matter.

Also, to put an end to this delay, we would like to announce that we have three new staff in training, to work alongside our working team of four, and scheduled to be deployed on the 2nd week of March.

Once again, please accept our deepest apologies on this delay as we are working hard on handling this issue as fast as possible.

Regards
Mt.Gox Co. Ltd Team.

Media Contacts
[email protected]

Topic: [ANN] Mt.Gox account verification delays and solutions (Read 825 times)