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Topic: [ANN] Mt.Gox announces its new Withdraw Center (Read 6278 times)

payb.tc
hero member
Activity: 812
Merit: 1000
[ANN] Mt.Gox announces its new Withdraw Center
August 05, 2012, 11:53:58 PM
#34
Quote from: repentance on August 05, 2012, 11:41:54 PM
Quote from: MagicalTux on August 02, 2012, 07:05:49 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

I was wondering about that.  It would be an AML compliance nightmare if people could add whatever accounts they felt like to their withdraw centre.  I know that some of the online poker sites would only let you withdraw to accounts you'd previously used to make deposits, for that very reason.

i agree, however i'd also think that previously-verified and accepted accounts (as shown in my withdrawal history) would have been okay.
repentance
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Activity: 868
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 05, 2012, 11:41:54 PM
#33
Quote from: MagicalTux on August 02, 2012, 07:05:49 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

I was wondering about that.  It would be an AML compliance nightmare if people could add whatever accounts they felt like to their withdraw centre.  I know that some of the online poker sites would only let you withdraw to accounts you'd previously used to make deposits, for that very reason.
payb.tc
hero member
Activity: 812
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 04, 2012, 01:08:21 AM
#32
question:

since i added my bank account twice, (once with my name, and once with the company name), only 1 has been verified and made it into the list... however i can't see which one has, because all it says is my bank name, with no way to edit it or view details before hitting submit.

so i wonder, how can i tell which one was actually verified... how can i tell what bank details that item in the drop-down box actually has recorded against it?

to see if it would take me to a further page with details on it, i entered a small amount ($2) and hit submit, but nope it's just immediately sending me $2 by international wire now apparently. i wonder where to.
fcmatt
legendary
Activity: 2072
Merit: 1001
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 03, 2012, 09:42:05 AM
#31
If anyone cares to know.. a dwolla withdraw still takes quite a few business days.
I pretty much do a withdraw and forget about it for a week. Eventually it shows up
at dwolla. I did one on the 27th so it will probably show up next week.
payb.tc
hero member
Activity: 812
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 07:28:40 PM
#30
Quote from: MagicalTux on August 02, 2012, 07:05:49 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

hi, but i've already been through all this almost a year ago, and have successfully sent ID documents, been verified, and have sent money to this company bank account before... so now i'm confused as to what i need to input on this more 'convenient' withdrawal centre.

i think i'll just have to send a detailed email to support i guess.
Yankee (BitInstant)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 07:21:43 PM
#29
Quote from: MagicalTux on August 02, 2012, 07:05:49 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").

+1

See, I told you MtGox always has a good reason  Grin
MagicalTux
vip
Activity: 608
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-
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 07:05:49 PM
#28
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.

Actually we can only send funds to the user of the MtGox account. If the MtGox account is opened for a company, then "Your name" is, from a company's point of view, the company's name.

Without this kind of wording, some people think that they can actually send funds to whoever they want (which would be no longer a "withdraw" but a "transfer").
payb.tc
hero member
Activity: 812
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 06:46:21 PM
#27
Quote from: Yankee (BitInstant) on August 02, 2012, 06:45:06 PM
Quote from: payb.tc on August 02, 2012, 06:41:53 PM
Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.


I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.


I literally did the same thing, and my wire was in limbo for like 2 weeks.

Your the smart one and actually asked lol


edited the above post... perhaps i should 'ask' if it's okay to chop of the end of your company name, before sending a wire.

it's too tempting not to say:

Mt.Gox makes your withdrawals less convenient by updating its Withdraw Center
Yankee (BitInstant)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 06:45:06 PM
#26
Quote from: payb.tc on August 02, 2012, 06:41:53 PM
Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.


I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.


I literally did the same thing, and my wire was in limbo for like 2 weeks.

Your the smart one and actually asked lol
payb.tc
hero member
Activity: 812
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 06:41:53 PM
#25
Quote from: Yankee (BitInstant) on August 02, 2012, 06:40:29 PM
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.


I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie

well that's what i would have thought, but then, i take things too literally and obey the request to fill YOUR NAME: YOUR ADDRESS.

so i guess i'll go back and use fuzzy logic instead.

edit: deeerrrp! the name field is too long... i hope mtgox realise that company names can be waaaaay longer than personal names :/
Yankee (BitInstant)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 06:40:29 PM
#24
Quote from: payb.tc on August 02, 2012, 06:13:32 PM
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.


I had the same issue, where it says 'Your Name' you fill in your company name and not your personal name

-Charlie
payb.tc
hero member
Activity: 812
Merit: 1000
Re: [ANN] Mt.Gox announces its new Withdraw Center
August 02, 2012, 06:13:32 PM
#23
when adding a withdraw method (wire) it asks for MY name and address, but doesn't ask for the beneficiary account name (company).

i hope mtgox has thought about the fact that these are sometimes different.
Mt.Gox_Natalie
member
Activity: 68
Merit: 10
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 23, 2012, 09:11:08 PM
#22
Quote from: fcmatt on May 23, 2012, 10:21:25 AM
Quote from: Mt.Gox_Natalie on May 22, 2012, 08:14:12 PM
Quote from: Definit on May 21, 2012, 09:40:22 PM
Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

 Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue.  Sorry for the delay, but we expect to be able to resolve this problem soon. 

So just how long should someone wait before opening a ticket about a withdraw to dwolla from mtgox taking so long?
When I first started doing this it was FAST. Then it just got slower and slower to the point if I let it go for a week it
does not complete and I have to open a ticket to get any movement on it. Thanks.

Hello,

Thank you for your inquiry. If you have waited longer than 6 business days and the funds still have not arrived in your account, please submit a ticket and we will open an investigation for you. 
fcmatt
legendary
Activity: 2072
Merit: 1001
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 23, 2012, 10:21:25 AM
#21
Quote from: Mt.Gox_Natalie on May 22, 2012, 08:14:12 PM
Quote from: Definit on May 21, 2012, 09:40:22 PM
Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

 Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue.  Sorry for the delay, but we expect to be able to resolve this problem soon. 

So just how long should someone wait before opening a ticket about a withdraw to dwolla from mtgox taking so long?
When I first started doing this it was FAST. Then it just got slower and slower to the point if I let it go for a week it
does not complete and I have to open a ticket to get any movement on it. Thanks.
Mt.Gox_Natalie
member
Activity: 68
Merit: 10
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 22, 2012, 08:14:12 PM
#20
Quote from: Definit on May 21, 2012, 09:40:22 PM
Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

 Grin

Hello,

This is because we are getting a huge volume of Dwolla withdrawal requests and we are processing them according to the queue.  Sorry for the delay, but we expect to be able to resolve this problem soon. 
Definit
sr. member
Activity: 357
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 21, 2012, 09:40:22 PM
#19
Why does it take so long to transfer money from gox to dwolla...

I know, it could take up to 6 days, and i've only had it transfered for 1 business day total (submitted friday).

Thank god I have additional coins & funds in CampBX.com that I transfered on Saturday night, and they went through by Sunday.

 Grin
Mt.Gox Support
vip
Activity: 308
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 21, 2012, 08:27:19 PM
#18
Quote from: fcmatt on May 21, 2012, 12:54:55 PM
How cute. I go to transfer some money out of mtgox to dwolla and now I find out I have to wait
because of this AWESOME withdraw center. I have no idea how long this validation process
takes. Wouldn't it be nice to give me an idea when I set it up a few minutes ago?

I would email support but I have done that in the past and know my response time is probably
longer then the validation process to setup dwolla as a withdraw.

Plus I know I will  have to email support to get my dwolla transfer completed as my batting
average for this to go smoothly is 50/50 now days. Maybe this change will improve on that?

Either way... as a customer, I expect a dwolla transfer to be easy as I have no problem typing
in my dwolla account number. I do not expect to have to wait to do something so simple.

rant off.

It usually takes 24h for a new withdraw method to be validated. Once this one good, you will no longer have to submit any other validation request for this method. The idea here, and I hope you will appreciate it, is to make sure that the information your provided are accurate and to help speeding up the process once everything is in order!

Cheers
fcmatt
legendary
Activity: 2072
Merit: 1001
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 21, 2012, 12:54:55 PM
#17
How cute. I go to transfer some money out of mtgox to dwolla and now I find out I have to wait
because of this AWESOME withdraw center. I have no idea how long this validation process
takes. Wouldn't it be nice to give me an idea when I set it up a few minutes ago?

I would email support but I have done that in the past and know my response time is probably
longer then the validation process to setup dwolla as a withdraw.

Plus I know I will  have to email support to get my dwolla transfer completed as my batting
average for this to go smoothly is 50/50 now days. Maybe this change will improve on that?

Either way... as a customer, I expect a dwolla transfer to be easy as I have no problem typing
in my dwolla account number. I do not expect to have to wait to do something so simple.

rant off.
toffoo
sr. member
Activity: 408
Merit: 261
Re: [ANN] Mt.Gox announces its new Withdraw Center
May 15, 2012, 08:13:34 PM
#16
Quote from: Mt.Gox Support on April 18, 2012, 11:15:48 PM
Quote from: Rassah on April 18, 2012, 10:14:35 PM

+1

Boo! Why no French accent?

Ok, next time, hopefully next week I will upload two version for you... The official version will be of course the nice native English speaking girl but I will update for you a "French tuned" version as well

Yes, I wholeheartedly agree.  A "French tuned" version should become a standard feature of all further Mt.Gox audio/visual client communications.
BitPay Business Solutions
hero member
Activity: 742
Merit: 500
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 19, 2012, 08:35:37 PM
#15
My withdrawal to Dwolla came through tonight.  It looks like they are getting caught up.
R-
full member
Activity: 238
Merit: 100
Pasta
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 19, 2012, 07:54:41 PM
#14
Quote from: BitPay Business Solutions on April 19, 2012, 11:47:56 AM
Saving my dwolla account number is nice, but it's useless if you don't have the funds in dwolla to do the transfer.  My last transfer has been pending since Tuesday.  What's up?
Dwolla ain't looking so hot right now  Angry
BitPay Business Solutions
hero member
Activity: 742
Merit: 500
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 19, 2012, 11:47:56 AM
#13
Saving my dwolla account number is nice, but it's useless if you don't have the funds in dwolla to do the transfer.  My last transfer has been pending since Tuesday.  What's up?
kitich
newbie
Activity: 44
Merit: 0
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 19, 2012, 03:23:20 AM
#12
OKPAY withdraws? Fee?
Mt.Gox Support
vip
Activity: 308
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 11:15:48 PM
#11
Quote from: Rassah on April 18, 2012, 10:14:35 PM
Quote from: Yankee (BitInstant) on April 18, 2012, 08:50:19 PM
Quote from: Mt.Gox Support on April 18, 2012, 07:54:46 PM
Thanks to you all! And hope you will enjoy next week planned announcement & video as well!

What happened to the French accent in the videos  Sad

+1

Boo! Why no French accent?

Ok, next time, hopefully next week I will upload two version for you... The official version will be of course the nice native English speaking girl but I will update for you a "French tuned" version as well
rjk
sr. member
Activity: 448
Merit: 250
1ngldh
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 10:51:04 PM
#10
Quote from: Rassah on April 18, 2012, 10:14:35 PM
Quote from: Yankee (BitInstant) on April 18, 2012, 08:50:19 PM
Quote from: Mt.Gox Support on April 18, 2012, 07:54:46 PM
Thanks to you all! And hope you will enjoy next week planned announcement & video as well!

What happened to the French accent in the videos  Sad

+1

Boo! Why no French accent?
Cause it's harder to understand? Having both would be cool too. Smiley
Rassah
legendary
Activity: 1680
Merit: 1035
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 10:14:35 PM
#9
Quote from: Yankee (BitInstant) on April 18, 2012, 08:50:19 PM
Quote from: Mt.Gox Support on April 18, 2012, 07:54:46 PM
Thanks to you all! And hope you will enjoy next week planned announcement & video as well!

What happened to the French accent in the videos  Sad

+1

Boo! Why no French accent?
Yankee (BitInstant)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 08:50:19 PM
#8
Quote from: Mt.Gox Support on April 18, 2012, 07:54:46 PM
Thanks to you all! And hope you will enjoy next week planned announcement & video as well!

What happened to the French accent in the videos  Sad
Mt.Gox Support
vip
Activity: 308
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 07:54:46 PM
#7
Thanks to you all! And hope you will enjoy next week planned announcement & video as well!
Mt.Gox Support
vip
Activity: 308
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 07:53:43 PM
#6
Quote from: ?? on ??
Fix the thread title.

Done and Thanks!
Yankee (BitInstant)
legendary
Activity: 1078
Merit: 1000
Charlie 'Van Bitcoin' Shrem
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 11:26:39 AM
#5
This is effin awesome!

Go Gox Go!!
R-
full member
Activity: 238
Merit: 100
Pasta
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 09:40:16 AM
#4
Nicely done foxxy Gox. Your exchange and Intersango are becoming better and better!

Keep up the good work.


Robert
rjk
sr. member
Activity: 448
Merit: 250
1ngldh
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 08:05:33 AM
#3
Nicely done.
evoorhees
legendary
Activity: 1008
Merit: 1023
Democracy is the original 51% attack
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 07:39:56 AM
#2
Looks good! And nicely done video.
Mt.Gox Support
vip
Activity: 308
Merit: 250
Re: [ANN] Mt.Gox announces its new Withdraw Center
April 18, 2012, 04:57:31 AM
#1
Mt.Gox brings convenience to all of your withdrawals thanks to its new Withdraw Center

https://mtgox.com/press_release_20120418.html

TOKYO, JAPAN - April 11, 2012 - Mt.Gox today unveils its improved Withdraw Center designed to facilitate and speed-up your withdrawals!

Mt.Gox users will now be able to enter their own financial account details for withdrawal and save them for future use.

Once you fill the form with your personal information it will appear in your withdraw selection drop down menu and let you submit a withdraw request by simply filling the amount you want to withdraw.

Have more than one preferred withdrawal method or own more than one bank account? Simply add them one at a time until all your preferred methods are listed in the withdrawal methods drop down.

Finally if you have a question or need assistance with our new Withdraw Center, please do not hesitate to contact Mt.Gox Support at [email protected].

Video Vimeo : http://vimeo.com/40056755
Video YouTube : http://youtu.be/4lJoxVgQ_vQ

Regards!
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