Brief introduction because I'm a new user
I'm James. I first got into BTC in 2013 when I was still a kid in my first year of high school. My friend wanted to find out about the dark web, and I was a nerd who got enthralled by the possibility of digital money that I could get for free from a faucet and gamble, lol.
Fast forward 5 years and I promptly forgot about BTC entirely, having spent it all on Steam games back in that same year. I became a web developer, dropped out of high school to go overseas, then came back to my home city of Christchurch, New Zealand, which just so happened to be the site of the largest New Zealand based exchange.
It was an awesome place. My interest in cryptocurrencies turned into a full blown obsession. I learned far more than I expected.
While there I discovered a problem though.
Block explorers suck for power-users
As a customer support employee I had a single major frustration - having to manually check block explorers. It was simply inefficient, and prone to human error.
For context, customer support agents at custodial exchanges have to use block explorers for a large part of their work - verifying missing deposits, proving to customers that their withdrawals have gone out, or identifying block hashes where the proxy between the wallet and exchange went down. And searching that up takes time.
Copying and pasting, copying and pasting, waiting for page loads, and in the case of 'shitcoins', sometimes the block explorers don't even load.
Not to mention the user-unfriendliness of many explorers. Heck, even the best aren't designed for crypto customer support teams. Every block explorer I know of requires you to manually click to copy-paste each element. Etherscan and Blockchain.com requires you to drag your mouse slowly and precisely over each address, and if you misclick you risk accidentally going to a whole new page - the address explorer.
A colourful example of human error can be given with this true story: I once credited a user $15k USD worth of LUX by accident, simply because I copied the last part of the decimal points on a transaction like "5.1223". Oops.
Manually searching block explorers simply wastes time and money, and it frustrates the hell out of anyone who has to do it. That causes worse and slower support responses. Which is why crypto exchanges need:
A user friendly transaction batch search - designed for crypto support
From almost day 1 at the exchange, I was thinking about how we could make it better. Initially I went down the wrong track with hopes of a universal explorer - I still think that's a while away. But I settled on it that a batch search would simply make things a lot better, and nearly everyone around me agreed.
So in October I finished working my old job to go full-time taking a shot at making txBatch with my friend, Winston. 1.5 months later, we have a working product. It can:
- Search over fifteen thousand cryptocurrencies and tokens via the quick-entry table
- Display the results in an easy click-copy-paste format
- Allow the user to choose what data points they want, and how they want them formatted (e.g. devs want block hashes to rescan wallets, support teams want human readable #confirmations)
- Search BTC, ETH, smart contract ETH, all ERC20s, and USDT, with Monero support in beta and way more chains to come...
If on the odd occasion our nodes are taking too long to reply, or if you'd like extra peace of mind that our data is accurate, we'll even query well-known block explorer APIs as a backup (linking and crediting them as data sources). Trust, but verify, right?
Here's how it looks pre-batch (yes, design is getting an upgrade soon)
https://txbatch.com/assets/images/image05.jpg
and post-batch:
https://txbatch.com/assets/images/image06.jpg
"Why should I care?"
If you don't work at a crypto exchange then I fully admit this isn't designed for you. But you might want to search transactions in bulk if you run any type of business that depends on searching a lot of transaction IDs, across chains, at once.
Even if you aren't this person, perhaps you know someone that does?
Well, what we're offering is:
- Free trials for anyone who reaches out to me via [email protected] or [email protected]
- 20% lifetime referral commission, paid in your crypto of choice, for anyone you refer to us who becomes a customer. That includes any upgrades they make or additional services they pay for. And that's on revenue, not profit. Optionally, choose your charity of choice & we'll make a recurring donation.
Oh yeah, we have a mission:
Help crypto companies provide kickass customer support.
And why do we have that mission?
So we can get more people using crypto.
Think about the what's stopping crypto adoption. I dare say it's more to do with unfamiliarity than actual flaws with cryptocurrency itself. I've always found crypto to be cheap, easy, and fast. And the more crypto business that provide better customer support, the more people will have good experiences. Good experiences will lead to people wanting to use crypto, and that'll lead to all the brilliant minds and visions in this space becoming a reality.
Thanks,
James
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Home page: txBTCatch.com ⛓
If you want to help us out with market research - block explorer survey
Example email you could send to someone:
Hi XXX,
How are you doing? I came across an announcement on bitcointalk.org and thought you might want to check it out - a couple of guys have created a bulk search block explorer to help crypto [exchanges/retailers] like yours speed up their customer support. You can see their site at https://txbatch.com [and I can also get you a free trial if you want] [If you sign up, can you give me as your reference?]
Best,
YourName