Topic: Another Freewallet Scam (Read 232 times)

no
i wait 6 month when you finished KYC. you answere every day - "wait, soon will be finished" and nothing else
i think you just have to scoff at the customers, and you are not going to return the money. only for this, after six months of waiting, I contacted the police, provided all the data and photos of the correspondence between me and your support team. and also provided all the facts that I was able to collect on the Internet

Any update on your support ticket number?

you not get you money
i wait alredy 6 month for finihed KYC verification
they lie everyday - soon will be finished

I advise you to contact the police as I did.

Hello,
Looks like an AML procedure has been initiated for your account. Please share your support ticket number.

ChuckBuck already answered this, but here's a screenshot...


In case this screenshot isn't showing you... There's also the screenshot you, yourself have posted: https://imgur.com/a/ET0nCML => this also very clearly shows yesterday's timestamp on the withdrawal request.

Today is Wednesday the 8th of April, so Tuesday the 7th of april was yesterday... Hence you had this conversation only yesterday. Freewallet is not a wallet, and their support is not fast... But if you jump trough their hoops you'll have a decent chance of getting your funds unlocked.

Don't get me wrong: i'm not a fan of them, i think they misbrand their exchange and mislead people into thinking they're a wallet. I don't like the fact that they do not disclose on which grounds they freeze accounts. I don't like the fact that they're slow in their actions after freezing an account... I would never use them, I would never recommand them, but most cases do seem to resolve eventually.

Thank you for your answer
I hope so and my account is released


You said
that the last conversation with them was yesterday.
can you show me

No, you're the one who said it, it's in your evidence above   According to what he says, you just need to be patient and wait  



I think you've been in a hurry, they will need a lot of time to consider it 

Well, freewallet is basically an exchange pretending to be a wallet. Even worse: they tend to let little transactions slip by to give the impression they're a wallet. But then, by using some sort undocumented and undisclosed algorithm, they freeze your account when you withdraw a lot at once. You're not in controll of your keys, so you're not in controll of your funds.

The good news is that they are quite active on this forum, and i've seen loads of people that were willing to jump trough freewallet's hoops getting their funds unlocked eventually... The timestamp on your mail also indicates that the last conversation with them was yesterday.

Their account manager will probably enter this thread pretty soon.

One word of advice: once you get this mess cleared, move to a real wallet... Since it seems you're holding >0.7 BTC i'd suggest a hardware wallet (i have both ledger and trezor products and i can say i'm happy with them). For ~€100 you'll be in controll of your own keys, nobody is going to push some KYC BS on you again when you want to move funds from your hardware wallet...

I believe we have no way to help you based on the descriptions you give here  It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that  From now, be extra careful in any future transactions or options.

I was transferring 0.7186 bitcoins from Freewallet to another wallet account which was stopped after a few hours of transaction and after asking the support, they sent me below email

Paid fail:https://imgur.com/a/ET0nCML

.....................................................................Tue, 7 Apr at 11:07 pm
Dear customer,
 
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.

Rest assured – your funds will remain on your account untouched, and you can always check your balance.

Thank you for your understanding, and we are looking forward to hearing back from you!

............................................................................... ..........

Then I answered   yes   to their email

............................................................................... ..........

And they sent me this email again

............................................................................... ..........Tue, 7 Apr at 11:33 pm

Hello,

Thank you for following up!
 
To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.

2) A clear photo of your identification document in English: an international ID or a driver’s license (both sides). Scanned and cropped images are not accepted

The requested info should be in English.
The document must be valid for a minimum of 3 months.
Also, please enable 2FA in your account if you still haven’t done so.

Once we receive the required information, we will forward it to our security department for verification.
Please note that we might ask you for more information, if necessary.
We truly appreciate your collaboration. Please let us know if you have any questions.
 
Best regards,
Paul,
Support Manager, Freewallet
You can send your queries to our Bot in Telegram.
............................................................................... ............

I sent them the documents by replying to the same email
............................................................................... ............

And so far they haven't answered me


please help me