Another Sapphire 5850 fan failure :( How long to RMA?

xurious

sr. member

Activity: 413

Merit: 250

Quote from: CubedRoot on July 04, 2011, 01:51:42 PM

I was runnning the fans at about 60 - 70 % and these cards run 24x7.
3 weeks completely sucks! I submitted my RMA online 2 days ago and I havent heard anything yet, Im hoping its due to the holiday weekend.

To althon micro? Yea, they work california business hours. Their emails where ususally same day with me. I just make to reply INSTANTLY after they send me one.

CubedRoot

sr. member

Activity: 291

Merit: 250

I was runnning the fans at about 60 - 70 % and these cards run 24x7.
3 weeks completely sucks! I submitted my RMA online 2 days ago and I havent heard anything yet, Im hoping its due to the holiday weekend.

fitty

hero member

Activity: 728

Merit: 501

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Quote from: CubedRoot on July 03, 2011, 03:00:59 PM

Well, it seems I am another miner that has suffered a fan failure on one of my Sapphire 5850's Sad

I have three of them, and one of them started becoming unstable while mining, and would intermittenly just stop hashing, so after troubleshooting, I realized the temps on one particular GPU would just shoot up right after starting a miner. Within few minutes I realized the fan was barely spinning, and causing the GPU to overheat. I cant get the fan to spin any faster by software means, so I am assuming its dying like the many others.
So, I am RMA'ing back to Sapphire. Has anyone had to do this before? How long did it take before you got yours back?

What kind of fan speeds were you guys running? Wondering if I should lower mine to hopefully avoid them dying.

Tx2000

full member

Activity: 182

Merit: 100

Seems like Sapphire fans have an issue or something. It's the only brand I see people complaining about consistently.

xurious

sr. member

Activity: 413

Merit: 250

I sent mine out on a tuesday, they got it on a friday, then i got the card back exactly 2 weeks later.

They used UPS ground, and it's 3 days ground to where I live.

So in essence, say 3 weeks. I wanted to kill them.

CubedRoot

sr. member

Activity: 291

Merit: 250

Well, it seems I am another miner that has suffered a fan failure on one of my Sapphire 5850's Sad

I have three of them, and one of them started becoming unstable while mining, and would intermittenly just stop hashing, so after troubleshooting, I realized the temps on one particular GPU would just shoot up right after starting a miner. Within few minutes I realized the fan was barely spinning, and causing the GPU to overheat. I cant get the fan to spin any faster by software means, so I am assuming its dying like the many others.
So, I am RMA'ing back to Sapphire. Has anyone had to do this before? How long did it take before you got yours back?

Topic: Another Sapphire 5850 fan failure :( How long to RMA? (Read 1285 times)