I worked for ANX before, and to be honest, their management and organization was really poor. I requested them to provide more clarity for customers many times, and they have ignored my requests.
I no longer work for them, but if you have any related questions, I would be glad to help.
Topic: ANXBTC terrible service problems (Read 1175 times)
Bitcoin is not suitable for the application of credit card now.
Why is that? There are several companies providing these cards and everything seems to be in order.
Bitcoin is not suitable for the application of credit card now.
So today I got notification that the card was valid. 
First thing I tried to do was use the cash point part of this, its a no go, seems to issue balance details, but asks you to refer to issuer due to insufficient funds.
I tried that three times.
Then we used it for internet shopping, and bought a well known software suite.
Success, seems to work for online stuff only so far.
Oh well, one day, someone will issue a fully functioning bitcoin card, not worth the card fee.
First thing I tried to do was use the cash point part of this, its a no go, seems to issue balance details, but asks you to refer to issuer due to insufficient funds.
I tried that three times.
Then we used it for internet shopping, and bought a well known software suite.
Success, seems to work for online stuff only so far.
Oh well, one day, someone will issue a fully functioning bitcoin card, not worth the card fee.
Hopefully, that 'someone' is Gatecoin, a new Hong Kong-based exchange. We are working on delivering an innovative bitcoin debit Mastercard.
Here's what Tech in Asia wrote about us: https://www.techinasia.com/gatecoin-profile/
Gatecoin has already sold 15,000 prepaid debit cards to merchants in the US and Australia. These white-labeled cards can be loaded with bitcoin and used wherever MasterCard is accepted. Gatecoin isn’t the first to do this, but again, other exchanges aren’t always transparent. Many other bitcoin debit cards aren’t declared as such to the payment processor, operating under the radar. "As it’s not declared to MasterCard, there’s a risk that MasterCard will shut down the program," Menant says.
Thanks to Gatecoin’s banking partner and card issuer, the startup is in the clear. Additionally, Gatecoin’s cards can be reloaded instantly whereas most others require at least one day to deposit funds. A bitcoin wallet is actually built into the card, so users just need to send bitcoin to the card’s bitcoin address.
Seems we have success !
Finally able to withdraw cash.
Finally able to withdraw cash.
So today I got notification that the card was valid.
First thing I tried to do was use the cash point part of this, its a no go, seems to issue balance details, but asks you to refer to issuer due to insufficient funds.
I tried that three times.
Then we used it for internet shopping, and bought a well known software suite.
Success, seems to work for online stuff only so far.
Oh well, one day, someone will issue a fully functioning bitcoin card, not worth the card fee.
First thing I tried to do was use the cash point part of this, its a no go, seems to issue balance details, but asks you to refer to issuer due to insufficient funds.
I tried that three times.
Then we used it for internet shopping, and bought a well known software suite.
Success, seems to work for online stuff only so far.
Oh well, one day, someone will issue a fully functioning bitcoin card, not worth the card fee.
it's DebitCard seems used only in HongKong
So I decided to open an account with ANXBTC to use the Debit Card service.
After paying all the fee's getting my card and account confirmation I thought it would be plain sailing.
Upon receipt of card I submitted the pin number to get the card usable so I could top it up, I had no reply, so after a few days I loaded it up with bitcoin assuming all was good, I tried to use it to no avail.
After an email reminder to send in my pin from ANXBTC, 3 days after I sent an email confirming this, not once, but 3 times over 2 days, I sent my information in.
I then had an email, saying they could not find my original email, so I resent my confirmation details, then later sent the email I'd sent originally.
I'm hoping on Monday, as I have been advised, that my funds will be available to use this card.
Cant say I'm impressed with the service so far.
I'll let you all know Monday, if I have any joy.
Kind Regards
Shank's Pony
After paying all the fee's getting my card and account confirmation I thought it would be plain sailing.
Upon receipt of card I submitted the pin number to get the card usable so I could top it up, I had no reply, so after a few days I loaded it up with bitcoin assuming all was good, I tried to use it to no avail.
After an email reminder to send in my pin from ANXBTC, 3 days after I sent an email confirming this, not once, but 3 times over 2 days, I sent my information in.
I then had an email, saying they could not find my original email, so I resent my confirmation details, then later sent the email I'd sent originally.
I'm hoping on Monday, as I have been advised, that my funds will be available to use this card.
Cant say I'm impressed with the service so far.
I'll let you all know Monday, if I have any joy.
Kind Regards
Shank's Pony
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