Topic: anybody else been banned from poloniex? (Read 1082 times)

How it turned out to be in the result?

I have sent an email to [email protected] and it has been 7 hours passed but I have not got any response from him, I've been complaining about this problem in trollbox, twitter and email but all I do is useless.
If this problem is resolved I will withdraw all the balances I keep in poloniex and I will not use poloniex anymore. damn!

I found something interesting in reference to Poloniex new press release "Improving Our Support Community"

According to Money Services Businesses, posted by FinCEN a division of Department of Treasury:

MSB Registration Number: 31000091844018
Registration Type: Corrected Report, Re-registration
Legal Name: Poloniex, Inc.

If Poloniex is indeed flagging suspicious activity as stated in the latest press release:

Withdrawals/Awaiting Approval
We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.

https://www.fincen.gov/sites/default/files/shared/report_reference.pdf

According to FinCEN in order to file a SAR report the transaction must be greater than $2,000 so anything below that serves no logical reason as to why Poloniex would place a hold on a withdrawal request.

According to FinCEN these are possible red flags to give Poloniex a basis for holding our transactions

Red Flags
There are a number of possible factors, or “red flags,”
which signal that an activity or transaction might be
suspicious. Observing a “red flag” should trigger some
questions, such as: 1 Is the amount of the transaction unusually large for
the typical customer or for the MSB?
1 Does the customer make the same or similar
transactions more frequently than normal?
1 Does the type of transaction seem unusual for the
customer or the MSB?
Examples ■ Customer uses fake ID. ■ Two or more customers use similar IDs. ■ Customer changes a transaction after learning that
he or she must show ID.
■ Customer conducts transactions so that they fall just
below amounts that require reporting or recordkeeping.
■
Two or more customers, trying to evade BSA requirements, seem to be working together to break
one transaction into two or more transactions.
■ Customer, trying to evade BSA requirements, uses two
or more MSB locations or cashiers on the same day to
break one transaction into smaller transactions

I had a Level 1 authentication so none of those would fit my account status or activity, does yours?

I am no lawyer but if more people post similar issues with "awaiting approval" I will further investigate this matter in terms of consumer protection laws and breach of any statutes/regulations set by the governing entity. Together our voice is stronger.

~Mike

After looking at the Terms of Use it seems Poloniex had no right to ban (suspend) your account as you did nothing classified under "illegal activity".
 
Worse case scenario it states you have 90 days after deactivation or cancellation to transfer cryptocurrency.

17. PERMANENT WITHDRAWAL OF SERVICE
Poloniex may (a) suspend or terminate your access to the Services, and (b) deactivate or cancel your Account as required by a valid subpoena or court order, or if Poloniex reasonably suspects you of using your Account in furtherance of illegal activity. You will be permitted to transfer cryptocurrency associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order. If any transaction is in a pending state at the time your Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your Account to evade an investigation or avoid paying any amounts otherwise due to Poloniex. Upon cancellation of your Account, you authorize Poloniex to cancel or suspend pending transactions and, after providing written notice to the you, return the funds associated with such transactions to your wallet address. In the event that you or Poloniex terminates this agreement or your access to the Services, or deactivates or cancels your Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or account errors, Poloniex may temporarily suspend access to your Account until the problem is resolved.

https://poloniex.com/terms/

I also experienced the same problem and already 9 days withdrawal status is still "awaiting approval" https://bitcointalksearch.org/topic/m.19380646, then last night I try to make a withdrawal again but I get the same message that is "awaiting approval", I also have made trollbox and it seems it does not work well because I did not get a quick response from poloniex.
Now I'm in a hurry because the BTC address I sent is time-based, if the issue is not quickly responded and resolved, I will lose all proceeds my work so far. Please help me.
Thanks before

To Whom This May Concern

I too have had the inconvenience of "waiting for approval" since confirming the withdrawal through email. I initiated the withdraw on 2017-06-08 16:57:29, submitted a support ticket after 24 hours and everyday I have asked for more information or release of my funds.

I never had any issues with deposits or withdrawals in the past with Poloniex and why I have remained patient and optimistic about my current situation. I have no evidence nor in a position to label them as "scammers" so I make no such claim.

As far as your situation and emailing the owner of Poloniex, I would check in the terms of service if it states anything about contacting the owner directly will result in your banned account.

I am going to be reviewing the terms of service today in case I need to escalate my current situation to an organization or agency with the power to assist me.

If anyone is having the same issues as I am or haven't received any response from support please reply to this post.

Thank you
~Mike

so. recently poloniex froze my account because i linked someone to localbitcoins.com in the troll box.
i was frozen for 13 days before support got back to me. once my account was unfrozen i sent an etc deposit which never showed up and my btc withdraw has been waiting approval for 6 days.
so as you can imagine i was pretty pissed. i submitted a support ticket and had no reply so after a bit of digging about i found this e.mail [email protected]  i sent an e.mail directly to that and about 10 mins later i get signed out of poloniex. i go to sign back in again and get
 
 Error 1015 Ray ID: 36dee9357844139b • 2017-06-12 18:35:37 UTC
You are being rate limited
What happened?
The owner of this website (poloniex.com) has banned you temporarily from accessing this website.

all i want to do is withdraw my funds and leave the exchange for good as support has been well... near none existent recently and i do not feel safe in the current state of support backlog.