I think this is big enough to post in the main subforum, because these guys have no morals whatsoever. Im getting the infamous "you haven't logged for 6 months" message, and I've been sending a lot of emails for the past months since that message started appearing to get my account unlocked, without any success because they choose to ignore my emails. I have heard a lot of people getting ignored too. I can't believe these guys get away with it. Luckily I didn't have anything valuable in there because im not crazy enough to leave my Bitcoin in an exchange but it still pisses me off.
A account lock is terrible, denied help makes it even worser.
My experience with these kind of situation is to be supportive, patient and most of all polite.
Don't rust them (send a reminder every 2 days etc.).
P.S. From what i read on this forum, you can also get some help by joing their chat, although some people also complain they are banned on their chat too.