Appeal to BTC-e | Bitcointalksearch.org

Stn

full member

Activity: 227

Merit: 100

Quote from: Crossbow376 on August 08, 2014, 12:13:13 PM

I have just checked btc-e withdrawal interface.
When I enter 0.7176 in the "Amount to withdrawal:" field, it shows "You will receive: 0.7166 BTC" in the next line.

So IMHO, the situation is presented pretty clearly.

Why then client sends me as a proof "Transaction history" but not that screen you described? That it is the point: situation represented pretty unclear.

Bit_Happy

legendary

Activity: 2114

Merit: 1040

A Great Time to Start Something!

Quote from: Crossbow376 on August 08, 2014, 12:13:13 PM

Quote from: Stn on August 08, 2014, 05:32:38 AM

Even simple detailisation in the Transaction history:

-0.7166 (+ fee 0.001) Withdrawal to BTC address ......

would help clients not to panic why they didn't get their purchase.

I have just checked btc-e withdrawal interface.
When I enter 0.7176 in the "Amount to withdrawal:" field, it shows "You will receive: 0.7166 BTC" in the next line.

So IMHO, the situation is presented pretty clearly.

As clear as the fee on your face. Cheesy

Crossbow376

hero member

Activity: 615

Merit: 500

Quote from: Stn on August 08, 2014, 05:32:38 AM

Even simple detailisation in the Transaction history:

-0.7166 (+ fee 0.001) Withdrawal to BTC address ......

would help clients not to panic why they didn't get their purchase.

I have just checked btc-e withdrawal interface.
When I enter 0.7176 in the "Amount to withdrawal:" field, it shows "You will receive: 0.7166 BTC" in the next line.

So IMHO, the situation is presented pretty clearly.

Stn

full member

Activity: 227

Merit: 100

It was not a withdrawal fee but Bitcoin network miner's fee. Though very inadequately represented.

justforbtc

hero member

Activity: 714

Merit: 500

Quote from: BitCoinNutJob on August 08, 2014, 06:14:21 AM

Got to say bitfinex are decent in this respect, no withdraw fees

Or go to Bitstamp, no withdraw fee for btc as well

BitCoinNutJob

legendary

Activity: 1316

Merit: 1000

Got to say bitfinex are decent in this respect, no withdraw fees

Stn

full member

Activity: 227

Merit: 100

Even simple detailisation in the Transaction history:

-0.7166 (+ fee 0.001) Withdrawal to BTC address ......

would help clients not to panic why they didn't get their purchase.

Stn

full member

Activity: 227

Merit: 100

Hey BTC-e wake up! Can you do anything to that? Please stop confusing people!

joae1975

hero member

Activity: 752

Merit: 500

It's been over 24 hours since I initiated a withdrawal of btc from them. Nothing. I haven't tried to withdraw alt coins though.

Stn

full member

Activity: 227

Merit: 100

I always consider that people are lazy and not bright. That why I demand standard option be default without any additional movement from the users needed.

BTC-e may have brilliantly designed set-up. But if this setup makes user forget that transferred amount will arrive not in full that brilliant sucks.

Bit_Happy

legendary

Activity: 2114

Merit: 1040

A Great Time to Start Something!

Quote from: Stn on February 07, 2014, 09:52:08 PM

I don't withdraw from BTC-e. I even don't have any account there. I am a merchant who regulatory receives payments from BTC-e users which amount less then expected.

I don't care how easy for BTC-e users to manipulate fees. I'm deeply convinced that it is bad UI design. Keeping transfer amount unchanged is the sane behavior and it must be default, without making users to do any efforts in order to get such behavior.

Deducting fee from transferred amount is insane behavior and it may be allowed but only and only if user explicitly chosen such behavior.

Is it really that hard to program with logic and convenience in mind?

Have you considered your customers are lazy or not too bright?
BTC-e has a well designed set-up.

Stn

full member

Activity: 227

Merit: 100

I don't withdraw from BTC-e. I even don't have any account there. I am a merchant who regulatory receives payments from BTC-e users which amount less then expected.

I don't care how easy for BTC-e users to manipulate fees. I'm deeply convinced that it is bad UI design. Keeping transfer amount unchanged is the sane behavior and it must be default, without making users to do any efforts in order to get such behavior.

Deducting fee from transferred amount is insane behavior and it may be allowed but only and only if user explicitly chosen such behavior.

Is it really that hard to program with logic and convenience in mind?

ZephramC

sr. member

Activity: 475

Merit: 255

Quote from: Alphi on February 06, 2014, 01:48:52 PM

Quote from: Stn on February 06, 2014, 01:26:20 PM

Dear BTC-e,

You probably was not aware before this moment but now I would like to inform you that many of your users do withdraw Bitcoins not to their personal wallets but directly to merchants. Your behavior when you deduct Bitcoin fee from the transferred amount ruin whole concept of Bitcoin e-commerce. Merchant get less amount then expected and therefor payment is not triggered by the merchant software. It leads to a lot of hassle.

Please, please, PLEASE!!! Do change your business model. If customer send X BTC then then receiver should get X BTC (not X-0.001 as it coming now). Deduct your fees from anywhere you want but not from transferred amount.

Thank you for understanding.

what are you talking about.. it clearly shows you the amount that the receiver will receive under "You will receive:"

this is the amount displayed at the bottom which is the Withdraw amount minus fees.
so when you withdraw and you want a nice round number to go to the recipient then just add the 0.001 to your withdraw amount..

is it really that hard?

I also think it is quite easy.

Alphi

hero member

Activity: 798

Merit: 1000

Quote from: Stn on February 06, 2014, 01:26:20 PM

Dear BTC-e,

You probably was not aware before this moment but now I would like to inform you that many of your users do withdraw Bitcoins not to their personal wallets but directly to merchants. Your behavior when you deduct Bitcoin fee from the transferred amount ruin whole concept of Bitcoin e-commerce. Merchant get less amount then expected and therefor payment is not triggered by the merchant software. It leads to a lot of hassle.

Please, please, PLEASE!!! Do change your business model. If customer send X BTC then then receiver should get X BTC (not X-0.001 as it coming now). Deduct your fees from anywhere you want but not from transferred amount.

Thank you for understanding.

what are you talking about.. it clearly shows you the amount that the receiver will receive under "You will receive:"

this is the amount displayed at the bottom which is the Withdraw amount minus fees.
so when you withdraw and you want a nice round number to go to the recipient then just add the 0.001 to your withdraw amount..

is it really that hard?

Holliday

legendary

Activity: 1120

Merit: 1012

If this is BTC-e's policy, why not just withdraw to a local wallet first? BTC-e is an exchange, not an online wallet service.

Stn

full member

Activity: 227

Merit: 100

Dear BTC-e,

You probably was not aware before this moment but now I would like to inform you that many of your users do withdraw Bitcoins not to their personal wallets but directly to merchants. Your behavior when you deduct Bitcoin fee from the transferred amount ruin whole concept of Bitcoin e-commerce. Merchant get less amount then expected and therefor payment is not triggered by the merchant software. It leads to a lot of hassle.

Please, please, PLEASE!!! Do change your business model. If customer send X BTC then then receiver should get X BTC (not X-0.001 as it coming now). Deduct your fees from anywhere you want but not from transferred amount.

Thank you for understanding.

Topic: Appeal to BTC-e (Read 2647 times)