Topic: ASIC Manufacturer's Customer Service Wall of Shame (Read 1491 times)

I think there should be a place in custom hardware that people can post epic failures of ASIC companies so that people in the future can have insight into the character of the company they may consider purchasing from.   Many times these posts get deleted and they are lost which is a shame because the true character of the company was many times revealed and could have saved many people millions of dollars.   The post where Josh from Butterfly Labs (that he later deleted) where he called Entropy a "cock sucking thai whore" because Entropy was trying to explain to Josh what was wrong with his chip is an example of that.
Great insight for customers on how they should have expected that company to treat them. 

Hopefully some people have saved some of these gems and can put them here for others' to profit (by not losing money) from and we can prevent as many pre-orders as we can.

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Hi, My attorney sent the check back— via a certified letter, so I don't know what you're talking about checking a mailbox— because:

(1) The check came with a letter requiring me to agree to additional contractual terms— an NDA, a "disparagement agreement", and consent that accepting the funds satisfied HashFast's obligations— which were not part of our agreement. I do not accept these terms. We have an existing contract in place. You do not get to make additional demands, especially after you are already in default.

(2) Our contract was for a full refund of funds paid if you failed to deliver by your deadline, a fact that I— and others— clarified with your executive staff in excruciating detail— though it was clear in the contract and your communications— specifically because other mining vendors have ripped off other people by collecting funds and then selectively "refunding" in USD if the value of BTC goes up instead of delivering product or refunding the amount paid.  Instead the check for something like $6200 (I don't have it anymore so I don't recall the exact value) which is not even remotely adequate compensation. What you offered was a very small partial payment under onerous additional terms and an agreement that it settled the obligation.  I am not required to accept that and my failure to accept it does not relieve you of any obligation what so ever.

This isn't calvin ball. You cannot insist your customer forfeits their assets because they didn't hop on one leg when you demanded it totally out of the blue after failing to meet your commitments. That you would suggest any such thing is offensive. When people order the EVO mining boards in this thread and the price of BTC goes up will you then forcefully cancel their orders and send them checks that cover only a tiny fraction of the coins they spent and try to argue that they get nothing at all if they don't agree with your "settlement"?  I suppose you will since you are no longer promising full refunds, ... though since your promises are apparently worthless I guess it doesn't matter what you've promised in any case. Maybe it tripply doesn't matter: I can't believe that many people are foolish enough to purchase from you now, I certainly never would have without promises of a full refund making me believe that I was protected from precisely the kind of spectacular failure to deliver which your company has exhibited.

These matters have been pointed out to HashFast in my numerous emails and certified letters. Even in this point you appear to be feigning complete ignorance my numerous attempts to settle the matter in a mutually agreeable manner in accordance with the original contract that I purchased under.