I'll have to remember never to use RBF again if I'm using coinswitch.co. I know in this case it isn't a lot of BTC, but it could have just as easily been a substantial amount.
Here is the conversation I have been having so far:
CoinSwitch Support
online now5:37 PM
CoinSwitch Support
Hey there, how can i help you?Me:
Hi, I was wanting to check on a transaction that seems to be stuck for some reason.
CoinSwitch Support
Please share order idMe
xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
CoinSwitch Support
The order has no deposit
Me:
Do you mean the Bitcoin deposit?
CoinSwitch Support
YesMe:
That is what is confusing, because the block explorer show the address has a balance of 0.005 BTC
CoinSwitch Support
Can you share the hash
Me
92429745e8aa130eba8d425e15a1a01d5fe190cc4d4a23e782e84072ab475404
CoinSwitch Support
Please check this hash on explorer
It has a error
Me:
I see that, but I don't understand what it means or what to do about it.
I sent it from my Electrum wallet, and did a Replace By Fee because I had the fee set too low when I sent the transaction.
CoinSwitch Support
The transaction shows error on explorer
Please contact your wallet providerMe:
ok, thanks. I'll see if I can get some help from the Electrum forums.
CoinSwitch Support
ok7:45 PM
Hello again. It looks like there was a second transaction created when I increased the transaction fee: 6870363afb94f9d716d29b2c83a2c76ea0f8c244642151a13b803de09cabf7f5
This one is confirmed with no errors.
The deposit address shows to have a balance of 0.005 BTC.
https://www.blockchain.com/btc/address/17fxN71Xfy15dC3PjAdYVrpuYq7HY9iu4NCoinSwitch Support
Please share order idMe:
d819f1a1-a075-40f9-9d6c-d4ca9e5ca6ff
CoinSwitch Support
The order is waiting for depositMe:
The deposit address is funded. If you look at the deposit address on the block explorer, it contains a balance of 0.005 BTC, which is the requested amount.
CoinSwitch Support
The hash has error
Please checkMe:
Yes, I have checked. There are two hashes. The first is: 92429745e8aa130eba8d425e15a1a01d5fe190cc4d4a23e782e84072ab475404 The transaction fee was too low, so I increased the transaction fee which generated a new hash, which is: 6870363afb94f9d716d29b2c83a2c76ea0f8c244642151a13b803de09cabf7f5 Because I used Replace By Fee to increase the amount I paid for the transaction fee, it caused the first has to be invalid. However, the second hash that resulted from increasing the transaction fee IS valid. Furthermore, the exchange wallet address IS funded. It has a confirmed balance of 0.005 BTC.
CoinSwitch Support
The address given in any order is one time address
Please do not send multiple transactionsMe
I only sent one transaction, but apparently Replace by Fee generates a new transaction. What are my options since the exchange wallet address contains the 0.005 BTC I sent? How do I get it back, or can you or possibly someone else at your company help me? I really don't want to loose my money.
CoinSwitch Support
Please share the details to [email protected]
We have requested the team to look into itMe:
Ok, Thank you
Delivered
8:50 PM