Attention! Poloniex appropriates coins!

adroitful_one

legendary

Activity: 1568

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1GhxHtabWhEpdb7e7oEJ2vd542n33BwTHR

Quote from: luck254 on January 18, 2018, 07:23:16 AM

Caution! Support Poloniex ignores your ticket if there are any errors in transactions.

I have issued a ticket according to their rules. This ticket has been ignored by them for more than a month. Support Poloniex pretends that this ticket does not exist. Undecided

Cryptocurrencies have gained huge momentum in the last few months. None of these exchanges have hired enough support to handle the big push in the amount of new users. This is the issue. It doesn't seem like any of them want to hire any support staff either. I wouldn't mind if they charged a tiny bit more % on fees to exchange if they hired more support. But, I just don't think it's going to happen for a while.

thrax

sr. member

Activity: 253

Merit: 252

Quote from: mobnepal on January 18, 2018, 12:09:47 PM

Almost all of the bitcoin trading platform currently have massive number of new user registration as well as they are getting thousands of tickets everyday which is quite hard for them to answer all of them.

They might take more than 1 month to solve your problem but I will suggest you to leave them and use binance or bittrex. Poloniex will also stop legacy account so verification will be mandatory there to withdraw even a penny there after few months.

Poloniex says it will still let legacy accounts withdraw coins without verifying, but it won't let them trade any more after verification becomes mandatory. If the OP gets his ticket solved he will still be able to withdraw without verifying.

magneto

hero member

Activity: 1666

Merit: 753

Quote from: luck254 on January 18, 2018, 07:23:16 AM

Caution! Support Poloniex ignores your ticket if there are any errors in transactions.

I have issued a ticket according to their rules. This ticket has been ignored by them for more than a month. Support Poloniex pretends that this ticket does not exist. Undecided

I doubt it's them ignoring your support ticket but rather there is just so many problems with their platform that there has been a huge backlog of tickets waiting to be processed and yours is probably of quite low priority.

Poloniex is a buggy exchange at best and a scam at worst, speaking at this point. I've got coins stuck their too.

If you have any balance in poloniex you should consider it gone, whatever you withdraw is really coins that you have earned. Don't expect a timely response from support, and don't send in multiple tickets without some time in between, otherwise it'll lead to their system being more flooded.

Zocadas

hero member

Activity: 909

Merit: 508

Better describe your issue, that we can give you helpful advices.
Else this guide of poloniex may help you to open support tickets in the right way and get help:
https://poloniex.freshdesk.com/support/solutions/articles/1000244852-my-withdrawal-status-is-complete-error-what-now-

Patatas

legendary

Activity: 1750

Merit: 1115

Providing AI/ChatGpt Services - PM!

Quote from: luck254 on January 18, 2018, 07:23:16 AM

Caution! Support Poloniex ignores your ticket if there are any errors in transactions.

I have issued a ticket according to their rules. This ticket has been ignored by them for more than a month. Support Poloniex pretends that this ticket does not exist. Undecided

They have a strict rules regarding errors in transactions.It'st not even the rules but they can't really help if

- You have sent a wrong coin to a wrong address or vica versa.
- You tried to use the ALT-coin sent from Poloniex to buy a token.

Such instructions are provided whenever you process a transaction at Polo.The ticket is useless in this case where wrong addresses involved.

mobnepal

legendary

Activity: 1218

Merit: 1006

Almost all of the bitcoin trading platform currently have massive number of new user registration as well as they are getting thousands of tickets everyday which is quite hard for them to answer all of them.

They might take more than 1 month to solve your problem but I will suggest you to leave them and use binance or bittrex. Poloniex will also stop legacy account so verification will be mandatory there to withdraw even a penny there after few months.

luck254

newbie

Activity: 1

Merit: 0

Caution! Support Poloniex ignores your ticket if there are any errors in transactions.

I have issued a ticket according to their rules. This ticket has been ignored by them for more than a month. Support Poloniex pretends that this ticket does not exist. Undecided

Topic: Attention! Poloniex appropriates coins! (Read 174 times)