Topic: [ATTN] BitSyncom: What happened to my Batch 1 order? (Read 6661 times)
Glad you finally got it, that's great news ;-)
Received the Avalon yesterday. After 8 and a half months of waiting.
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
did you check the tracking? was it stuck at customs?
It was at customs for a few days. It got shipped on Saturday, all in all, it got to me pretty fast.
Received the Avalon yesterday. After 8 and a half months of waiting.
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
did you check the tracking? was it stuck at customs?
Received the Avalon yesterday. After 8 and a half months of waiting.
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
The feeling is bittersweet
(By the way, the tracking number I received from Avalon was not even close to the actual number, not sure what's up with that)
It could be in the hands of Canadian Customs. I understand they have been intercepting a lot of shipments lately.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
My customer mentioned above sent me a note on 14-June saying "Package was received thank you, and then a couple days later the first one was also recieved, it looked like it was in a fire or something, came with a note with an apology from the postal service apologizing for the damage.."
News?
Canada seems like the problem child for Avalon shipping doesn't it?
NoI am in China and miss also some payed units from batch#1
Avalon has a global prob.
Wow, I figured that the folks in China would have been shipped first, just because it should be easier.
Canada seems like the problem child for Avalon shipping doesn't it?
NoI am in China and miss also some payed units from batch#1
Avalon has a global prob.
Canada seems like the problem child for Avalon shipping doesn't it?
No news... is not good news.
Weekend bump.
I'd love to move their shipment time back up. Come on guys, please respond, everyone wants to hear some good news.
This lack of response sounds like bad news.
This lack of response sounds like bad news.
You'd think they'd be able to hire a few customer support people with that $8 million.
You would think so, but apparently not.
You'd think they'd be able to hire a few customer support people with that $8 million.
It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what?
Well, you never know when you'll get your chips. You may get your chips before I get my Batch #1 order
It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what?
This is crazy. These guys have taken in over $8,000,000 and can't be bothered to respond to urgent emails.
Still no information ?
Still waiting for a reponse from Avalon.
Bump for the iniquity.
Still no information ?
It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
Shipment date of what?
It's for this type of thing that I just moved their shipment date back 3 months on my list. I hope this is just incompetence in the face of great difficulty, unlike BFL.
holy crap, man. My sincere condolences! This is total bullshit. The least they could do is to respond to you...
Wednesday bump!
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure.
If they would use ponys for delivery, then I would understood that it takes 3 month....
Ponys that can't even swim might take less time... Actually, right now it I feel like they are using unicorns to deliver my unit
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
I haven't tried calling EMS... I know other deliveries to Canada were sent via DHL, but I guess it's worth a shot!
It would be nice to think that, but I don't see anyone else jumping up and down, as they would be, if they got their shipment. Where does this leave us? Are we destined to allow the large players and companies to take control? How can bitcoin stay decentralized if the only miners we can get have negative ROI?
This is awful!!
This is awful!!
You can always buy BTC directly if the current mining options aren't appealing.
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure.
If they would use ponys for delivery, then I would understood that it takes 3 month....
It would be nice to think that, but I don't see anyone else jumping up and down, as they would be, if they got their shipment. Where does this leave us? Are we destined to allow the large players and companies to take control? How can bitcoin stay decentralized if the only miners we can get have negative ROI?
This is awful!!
This is awful!!
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
I'd like to think that Yifu indeed shipped you something, but it's out of their hands and there's nothing they could do about it. Now, if DHL screwed up and won't pony up, you could be SOL. If it returns to Avalon, then they'll send it back to you I'm sure.
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
Could it be, that the unit was delivered, but got lost in the process?
I certainly hope not... last week when I called into DHL, the call center guy was pretty helpful and ran several searches for me and didn't find anything destined to my postal code for the last 3 months (since March).
Could it be, that the unit was delivered, but got lost in the process?
I don't know what to say.
We only heard one side of the story.
But BitSyncom should definitely come out and response.
We only heard one side of the story.
But BitSyncom should definitely come out and response.
This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1...
did you get tracking number? what it says?
Nope, I have not received a tracking number, nor have I received any response from Avalon to support tickets, emails or PMs on this forum.
This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1...
did you get tracking number? what it says?
This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
My order was Batch 1...
This is beyond horrible. I cringe a this kind of stuff. This is a lot of money we are talkign about here and Avalon is not taking it seriously. How hard is it to give a simple update about everything. NOT HARD AT ALL. Just tweet "Avalon batch 2 should be ready to ship in 2 weeks" or something. It's really not that hard.
Wow, the professionalism of this company sucks - good that Avalon deals in BTC, otherwise they will be behind bars by now.
Thanks for all the support guys. If only BitSyncom would respond.
Avalon have a heart and sort the man out with his mining rig. He supported you when you needed funding now it's your turn.
nudge
And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
So what is UPS/Fedex/DHL able to do that Canada Post is not?
Yes. They clear packages before they put them on their planes/trucks destined to Canada.
When they arrive, they are already cleared. Ready for delivery.
USPS works with Canada Post. A Crown corporation
Enough said.UPS/Fedex/DHL has a "special" relationship with Canada Customs. They clear packages electronically. Well, 95+% of them.
I'm sure they use scanners, so don't get any ideas.
Bump!
Yes. They clear packages before they put them on their planes/trucks destined to Canada.
When they arrive, they are already cleared. Ready for delivery.
USPS works with Canada Post. A Crown corporation Enough said.
UPS/Fedex/DHL has a "special" relationship with Canada Customs. They clear packages electronically. Well, 95+% of them.
I'm sure they use scanners, so don't get any ideas.
When they arrive, they are already cleared. Ready for delivery.
USPS works with Canada Post. A Crown corporation
Enough said.UPS/Fedex/DHL has a "special" relationship with Canada Customs. They clear packages electronically. Well, 95+% of them.
I'm sure they use scanners, so don't get any ideas.
So it sounds like it's not possible that my order is stuck at customs, because it would be shipped via DHL.
BitSyncom, help! Being an engineer, I put my faith and money into Avalon...
I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.
Of course, if Avalon would give me a tracking number I could avoid all of this...
I dont think theres a tracking number that wood mean the unit has been shipped Of course, if Avalon would give me a tracking number I could avoid all of this...
I'm trying to be optimistic!
bump.
BitSyncom, where are you? Please respond to this customer.
BitSyncom, where are you? Please respond to this customer.
Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL.
I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.
Of course, if Avalon would give me a tracking number I could avoid all of this...
bump.
BitSyncom, whats up with not responding to batch 1 customers? Its almost June...
BitSyncom, whats up with not responding to batch 1 customers? Its almost June...
Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL.
I called DHL yesterday, still nothing coming my way. Does anyone in Canada who received their order remember if it was shipped DHL Express, DHL Global or DHL Global Forwarding? According the DHL guy I spoke with on the phone yesterday, there are different divisions of DHL, each with different tracking numbers.
Of course, if Avalon would give me a tracking number I could avoid all of this...
Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
Batch #1 was supposed to be shipped DHL.
Agreed is best to used DHL or Fedex, kind of expensive but hey you get your item pretty fast, maybe in only a week time.
I created a ticket a week ago, asking to change the shipping method.
Got response the next day
and it showed up on my account page too.
Got response the next day
and it showed up on my account page too.Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address
Just waiting for the link....or was it a empty phrase?
post the link please.
I created a ticket a week ago, asking to change the shipping method.
Got response the next day and it showed up on my account page too.
Got response the next day
and it showed up on my account page too.Harumph... okay, I'm going to go open a new ticket.
I created a ticket a week ago, asking to change the shipping method.
Got response the next day and it showed up on my account page too.
Got response the next day
and it showed up on my account page too.Would you mind posting where you opened your support ticket exactly? I have tickets opened 4 month and 3 weeks ago, both are in 'being processed' state ever since. Maybe this mess is all a horrible mistake and most of us just used the wrong support forum address
I created a ticket a week ago, asking to change the shipping method.
Got response the next day and it showed up on my account page too.
Got response the next day
and it showed up on my account page too. As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response.
Here's the link to the support site: http://support.avalon-asic.com/support/login, but as tripper22 said, no one seems to actually be at the other end reading the tickets.
As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
It doesn't matter if you send a support ticket or email Yifu. He won't respond. Before I got my Avalon, I attempted both multiple times and got no response.
As someone who is also trying to contact Yifu with no luck yet, I'd like to know:
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
-how to open a support ticket? (i don't see this anywhere on the website).
-what Yifu's email address is?
thanks in advance
So what is UPS/Fedex/DHL able to do that Canada Post is not?
They have a private broker who processes the packages through customs for them. Consequently they will have better real-time stats regarding the status of your package.
It could be in the hands of Canadian Customs. I understand they have been intercepting a lot of shipments lately.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
And the worst part is when the customer calls Canada Post, they will tell him there is NOTHING they can do.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
It will stay in Customs until it is released. If he calls Canada Customs they will tell him to call Canada Post.
UPS/Fedex/DHL is better.
So what is UPS/Fedex/DHL able to do that Canada Post is not?
It could be in the hands of Canadian Customs. I understand they have been intercepting a lot of shipments lately.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
Here is an example of a shipment I sent to a Canadian eBay customer on 22-April that still has not arrived:
http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?trackingNumber=LZ412134221US
In my case it was a cheap item, so I'm shipping the customer a replacement and hoping it makes it.
By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious.
He replied in the thread soon after. You can find it all here: https://bitcointalksearch.org/topic/finally-received-my-batch-1-avalon-152-ordered-paid-on-september-23-2012-158250
Based on the date that you started your thread, and the date you received your unit, it's possible they shipped it after the thread was created. Hopefully it's a similar story for melmo? Not ideal, but it could be worse...
By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious.
He replied in the thread soon after. You can find it all here: https://bitcointalksearch.org/topic/finally-received-my-batch-1-avalon-152-ordered-paid-on-september-23-2012-158250
By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
Did BitSyncom actually contact or PM you after that? Just curious.
I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
BitSyncom / Yifu please help this guy out, and get him some answers please.
How'd you call him out?
By creating my own topic like melmo with my early order number. Those were shitty days. I hope you guys get your units soon.
He is not the only one.....
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
Yup, unfortunately there's several of us.
I do not see that, anyone but us indignant. It feels like we were just the two of us and spit.
He is not the only one.....
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
Yup, unfortunately there's several of us.
I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
BitSyncom / Yifu please help this guy out, and get him some answers please.
How'd you call him out?
He is not the only one.....
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
https://bitcointalksearch.org/topic/who-else-from-avalon-batch-1-hasnt-received-a-unit-or-shipping-information-157856
Batch1 clients waiting till now
I feel your pain. I'm Canadian and I was in the same boat a while ago. No response from BitSyncom / Yifu until I called him out about my specific order.
BitSyncom / Yifu please help this guy out, and get him some answers please.
BitSyncom / Yifu please help this guy out, and get him some answers please.
Bump!
aw shit im canadian
I know of other guys in Canada who have received their orders. I just seem to be extremely unlucky.
melmo that's terrible, if this can be confirmed then should they not be given a scammer tag?
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
I'd like to think that I haven't been scammed, and any day now the doorbell will ring and some DHL guy will be there, but ya, I sent Avalon over 100 BTC which would now be valued at over $13,000 and a month or two of lost mining revenue, which probably adds up to another $20,000.
I'm not sure how I would even be able to figure out if someone changed my delivery address. I was calling up DHL every day for awhile, but no packages ever showed up in their system for me, and without a tracking# there isn't a lot they can do.
aw shit im canadian
melmo that's terrible, if this can be confirmed then should they not be given a scammer tag?
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
It's an awful shame, everyone else has had theirs for quite a while.
I wonder if you where ripped off by someone changing the delivery address? there was a thread on here by someone saying that their shipment had almost been stolen in this manner.
It's very odd that they are completely ignoring all requests for information and help. If it where my company I would be doing everything to find out what had happened if you where my customer.
IF I ask what happened to the trade-in and batch #2, I don't think it's off-topic. It's all the same topic: incompetent in delivering the product on time and taking care of every customers.
Too bad!!Have you contacted BitSyncom before?
I've tried many times... support tickets, emails, pm's on this forum, but I've never heard anything back.
Where do you live?
Too bad!!Have you contacted BitSyncom before?
I've tried many times... support tickets, emails, pm's on this forum, but I've never heard anything back.
Too bad!!Have you contacted BitSyncom before?
Hi BitSyncom,
I ordered on Oct 6th, order #200000573, and paid in BTC right afterwards. I see that Batch 2 orders are being received, and I think that at this point, it would be fair for someone at Avalon to look into the status of my Batch 1 order.
I appreciate any time you can spend looking into this and I look forward to hearing back from you.
Updates:
I ordered on Oct 6th, order #200000573, and paid in BTC right afterwards. I see that Batch 2 orders are being received, and I think that at this point, it would be fair for someone at Avalon to look into the status of my Batch 1 order.
I appreciate any time you can spend looking into this and I look forward to hearing back from you.
Updates:
- June 1st - still no reply
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