Authenticator gone after reboot. What now?

mdayonliner

copper member

Activity: 630

Merit: 420

We are Bitcoin!

Quote from: TryNinja on May 05, 2018, 11:03:52 AM

Quote from: mdayonliner on May 05, 2018, 10:58:49 AM

~

This is only teaching how to change the 2FA of your Google Account to a new device. It has nothing to do with other websites (specifically Kraken). 2FA codes from Google Authenticator aren't stored anywhere, so you can't "recover" them.

OP can't restore his codes. He will need to contact every website support and ask for help. From the same article above:

Quote

[...] You'll need to visit each site individually and scan the QR code with your new device.

That's why I use andOTP (lets me backup my encrypted codes to the cloud).

Seems like you are right mate. I am trying to get a hand on Authy seems like then have a backup system. I wanted to see andOTP, hack my phone is showing errors... can't figure out the issue.

PurpleDog

member

Activity: 162

Merit: 10

I contacted both Kraken and Bittrex. See how long it's going to take them to give me a way to regain access.

Thanks for the feedback fellow travellers.

TryNinja

legendary

Activity: 2758

Merit: 6830

Quote from: mdayonliner on May 05, 2018, 10:58:49 AM

~

This is only teaching how to change the 2FA of your Google Account to a new device. It has nothing to do with other websites (specifically Kraken). 2FA codes from Google Authenticator aren't stored anywhere, so you can't "recover" them.

OP can't restore his codes. He will need to contact every website support and ask for help. From the same article above:

Quote

[...] You'll need to visit each site individually and scan the QR code with your new device.

That's why I use andOTP (lets me backup my encrypted codes to the cloud).

mdayonliner

copper member

Activity: 630

Merit: 420

We are Bitcoin!

Quote from: PurpleDog on May 05, 2018, 10:40:54 AM

~

I understand the pain. ~~I found this article on the web... hope it will help.~~

Quote from: jacee on May 05, 2018, 10:44:50 AM

If you don't have any backup keys, I'm sure you can always contact their support and tell them your situation.

If it's with one and two websites then it's easier to contact and resolve, I really hope he did not use it for so many websites.

Updated after TryNinja's post.

jacee

legendary

Activity: 1302

Merit: 1025

Quote from: PurpleDog on May 05, 2018, 10:40:54 AM

I rebooted my phone and forgot to take measures for the Authenticator.

I had it set for kraken etc.

What do I do?

(feeling stupid)

If you don't have any backup keys, I'm sure you can always contact their support and tell them your situation. I have done this on my Binance account and they've asked me to verify my identity before they turned off my 2fa. Took only a few hours in my case and I was already able to access my account again.

Next time make sure to save the backup key when using an Authenticator. I also prefer using Authy than google auth because for me, it's easier to back up.

PurpleDog

member

Activity: 162

Merit: 10

I rebooted my phone and forgot to take measures for the Authenticator.

I had it set for kraken etc.

What do I do?

(feeling stupid)

Topic: Authenticator gone after reboot. What now? (Read 117 times)