Topic: Avalon Chip Order 24th June. Refund Requested on August 4th, 2013 no response. (Read 3344 times)

Received Refund.

Thank-you BitSynCom.

I wish you the best in your future endeavours.

Closed the support tickets.

No, of course there is no proof for anything. And we wont get it most probably. Im not ok with the things that could have work. Support for example. Most of the trouble was because of missing communication. Then no explaination why the chips are so late till now. I dont see a reason why Yifu doesnt give one. I mean repointing some of the anger to the real culprit would be naturally. Instead he only speaks about 20 batches in customs, which explains nothing. He didnt do support so buyers personally wanted to check and he was scared so hard that he had to stop work and hire bodyguards. To protect of its own customers. And all only because he stopped communicating.

And the point im still at... no communication about why the chips are so late. I mean he ordered thos same chips multiple times before. There is no hardness in it. The chips are ordered, paid, received and shipped. Thats it. What went wrong in this repetitive task? He most probably knew exactly when the chips would arrive after ordering because he ordered this way. But then it took a multiple time of that? Explaination?

And be honest... you speak about "i lost 30k because i got my miners late but dont worry... this happens". You await that isnt taken as blackest irony? Im not sure what happened with the miners but you dont know too. It was a repetitive task again, it was done 2 times before already. I would await to know at least now what went wrong... THEN you could say maybe that he didnt do anything wrong.

Yifu, you are 1 week overdue and no response to our many queries via support tickets since July 28th, 2013.

Are refunds available now to those who ordered on 24th of June, 2013?
Will there be any tracking information?
Are chips being shipped or not?

We are requesting a refund, as per our August 4th support ticket request, which ironically has been ignored for going on 4 weeks now.

Yifu,
I'm one of the people who happen to ordered my Avalon chips on 24th of June.

It is an anonymous decision by our group to request a full refund from BitSyncom. I hope this thread haven't damaged your Refund Policy, and please kindly take a consideration to giving a full refund of our 24th June order. I even saw you made an effort to manual'd a refund to your customer.

i for one, understand the complexity of running a business; eg. overdue deadline, suppliers cutback, logistics delays, customs implications, unexpected public holiday in certain country/region, etc.

Its unfortunate it comes to this, but we appreciate your call to giving us a full refund option and i cant wait for your in-stock-policy gen2+ ASIC chips announcement.

thank you for your cooperation, wish you all the best of your endeavor.
ttt

https://nvsos.gov/sosentitysearch/CorpDetails.aspx?lx8nvq=ozwghIfOnmFj64qH4nYDaA%253d%253d

Yes and that is negligence and the reason why we requested a refund on August 4th, 2013 and why we will be pursuing legal recourse.

How hard is it to email the customer personally and let them know what is up especially when they need to know if these chips are on time or late given that the majority of chips were late there is no reasonable expectation our chips will be shipped on time. We were more than happy to wait but given you NEVER replied and still haven't BitSyncon we would direct you to the FTC rules on cancellation of an order.



We still have not RECEIVED any official confirmation that you have the product in hand and further we submit you are unable to fulfil your obligations given your backlog of orders. Respond to our support ticket officially not through the forums. We want to resolve this issue and have tried every means at our disposal to get you to communicate with us via your support ticket site as well as LinkedIn. We want a dialogue so we can find a resolution not more excuses and off handed remarks here in these forums. You need to respond directly to our questions and support tickets not here.

Watch as support tickets continue to be unresponded to, phone calls not being picked up, emails not being replied. Blah blah.

It'll the same old shit as ever and he still refuses to hire more staff. You think things will change for the better at his current capacity?

It hasn't for the past 2 months, it won't magically all get resolved within the next 2 months.

You were late with the developer chips.
You did not reply to our support ticket of AUGUST 4th requesting a refund.
You did not reply to our message in LinkedIn on July 28th asking for information on our chip shipment.

At this point we have no evidence you have chips that can be shipped. We want a response to our support ticket not a post 2nd hand and indirect. RESPOND.
Your failure to respond for over a month put us in the position to CANCEL production given that there was no response from you. Obviously your failure to respond has caused to make decisions to best protect our interests and it goes without saying your DELAY in answering us directly is what we will be taking up with the lawyers and AG of NV and NY as well as the FBI.

Where are the chips?
Where is the tracking number?
Why haven't you responded to emails, phone calls, LinkedIN messages, Support tickets?

Given you have not responded directly to our queries we have to start legal action. We have no reasonable belief you have the chips, nor do you have capacity to ship them given the BACKLOG that exists.

Reply to our support ticket and messages it has been over a month with NO REPLY.

Where are the chips?
3 weeks late on the shipping the developer chips?
No reply to emails, support tickets and phone calls to customers with nearly $80000 USD invested since we started reaching out for answers on July 28th.

Sorry but that is just wrong.

Cut off on the 22nd... nice... (sarcasm implied) you need to refund everyone that asks simply because you do NOT HAVE THE CHIPS TO SHIP!

Where are the chips? Do you have them in hand? Tracking numbers? We have been asking for weeks for clarification.

We have no evidence of that and given the failure to ship the majority of your chips on time we requested a refund on August 4th via support ticket. Still no reply?

Interesting.

Please please please sue them, I'd love to see it. You won't though, because you're messaging us rather than your lawyer.

Delusional. They've offered full refunds for ANYTHING which is late, yet you still want to sue them. How does that make any sense.

Ignored.


------------


Feel free to email / pm if you are also interested in pushing this legal action. I don't think several hundred thousands of dollars is small change and would look good on an AG's resume. Time has run out for Avalon.

GG

The point is moot... Yifu will be offering the refund link to customers as their order become 10 weeks overdue.

https://bitcointalksearch.org/topic/m.3053184

Newsflash:  Something 'overdue' 2 weeks is not 'overdue'.

Sue him then, stop crying on internet forums and sue him. Ah yes, you're not because you know it wouldn't hold up in court. If Amazon says estimated delivery date of a book is 8-10 weeks, and then they deliver in 12, they aren't liable if you built a library surrounding that book.


Yes, yes he is? The only orders he has not YET offered a refund on are those less than 2 weeks 'overdue'. Why would he offer refunds on non-refund orders which are still within timescale?

Per your explanation I'd like shit to happen on your plate - irrelevant of circumstance or issue because clearly shit needs to happen on your plate, not on someone else's, for you to 'rage a hell a lot'.  I'm curious whether said shit is to be served 'on purpose' or 'be incidental'?  'Without good reason' ... do you really take people as fools with regards to such empty and subjective words?

This is not about whether he did something criminal intentionally or not.  Shit happens - everyone understands that.  This is more about making a promise, failing to deliver on said promise, and keeping the community in the dark with respect to said promise and, as far as everyone is concerned, deceiving the community by a lack of communication.  Furthermore, this is about him making decisions that treat his customers unprofessionally.

As far as I'm concerned I won't be doing any business with Avalon utilizing bitcoin.  Absolutely not.  You'd need to torture me indefinitely to make such a decision again.

P.S.  If there's an ignore list and I bother figuring out the time how to use it then you've been put on said list.  You're a hypocrite.



Are you really that obtuse?

Except he is not giving everyone a refund. There also damages incurred due to the breach of contract.

Just think of the DIY guys making the boards, fans, case, parts etc.

It's like ordering 10 big macs on the 10th, mcdonalds makes it on the 10 but doesn't deliver it until the 20th. Sorry bro. The food is off/rotten and there's a pile of dead bodies here due to starvation.

That's called damage. You can actually sue for that. Just because mcdonalds agrees to return the money for the 10 big macs doesn't mean it's alright.

And the clauses dealing with if a delay occurs? None? Ah yes. You should be happy with the offered 100% refunds.

The contract?

http://en.wikipedia.org/wiki/Verbal_contract


And there's other places where he admits to such as well. Don't forget the no bullshit terms.

If you won't show me a contract, then no I haven't 'heard of a contract'.

You also clearly missed this .

I will as soon as you change your avatar to that of a cow.


I think you are a very naive/gullible fella. Seriously you really don't know why he would do that?

I actually rage a hell of a lot, and I'm vicious if you legally cross me without good reason. But, in this case I just don't see any other scenario other than 'shit happened', we all lose. Unless someone can conclusively prove that chips were used to hash/purposely delayed, it just doesn't make anything he did criminal.

Why would he purposely want to delay chips to devalue them, have way more refunds and unhappy customers? It simply wouldn't make sense.

You really must live a peaceful live. Though i hope your behaviour means not you are used by others that exploit this. Its a bit strange to me that you dont see the errors that were done. I know many others blame everything on others but you seems to be on the opposite of the scale. No one is guilty its fate... or so.

Care to show me a chip contract?

Dogie you might not be on drugs but you're definitely on something. Cock maybe.

And you ever heard of a contract?

xD What is up with this hate. Disagree with people = kill the dog [inb4 cow references]. We were given the choice to 100% refund b3 or not, some of us chose not and lost out of it. Why is that his fault?

No I do not, have not, and will never have a B1. I didn't even have original B2/B3 orders.

No I am not Yifu, no I am not chinese, no I am not doing drugs - my opinion simply differs.

tldr: We were given a free, open market. We made decisions knowing the risks, some of us (including ME) lost from those decisions. Maybe its the norm to blame/sue in US culture (I know must of you aren't US anyway), but there doesn't always have to be a scapegoat. Sometimes our investments don't always work out.

yea, dogie is using some bad drugs ...

And i was so sure that was sarcasm after reading your last sentence. But im not so sure now anymore after reading your last posts in the forum.

Meh... seems about par for the course.

Man-Rape, perversion and beastiality all mentioned in one paragraph post.

A new achievement has just been achieved.

Actual ROFLs. Actual.

If Bitsyncom can rid of the stupid high 10,000 order limit and ship with a 3 day turnaround time the price per gigahash is still cheaper than bitfury.

Avalon chip == .3 GH/s for .078 BTC = .3/.078 = 3.8 GH/BTC
Bitfury chip == 2.5 GH/s for 1 BTC =  2.5/1      = 2.5 GH/BTC

That being said, the avalon chips are toxic because the initial outlay of 10,000 chips is crazy, and there is no guarantee that you will receive your chips, while MBP and BFSB have demonstrated actual availability.

I think for Avalon to be taken seriously as a chip producer, they would need to start showing a track record of delivery and reduce their minimum chip commitment by at least two orders of magnitude.

Edit: As well as track record of delivery, they need to match MBP and BFSB on customer service.  If the delivery requirement was a long shot, the last requirement may as well throw in the towel.  The bitfury dudes have raised the bar for what customer service looks like, and Bitsyn.com has a long long way to go to catch up.  Low prices are low customer service aren't going to cut it when there are other options.

no, same shit as this prick

The stupid american old-man (owner of BFL) is not yet in prison ?

this stupid chinese kid isn't still in prison for this global fraud with hundreds of affected people? fucking incredible

100% agree on this.  Dogie has contributed the weirdest posts (tape up you Avalon for better air flow?  ... ok!  selling B1/B2 Avalons for 150+btc? ... ok! B3 with B2/B1 'incompatibility'? ... ok! there's more but not worth the effort of noting) and is borderline ignore-list worthy.

The only reason this user is defensive of Yifu appears to be because of his receipt of B1 Avalon(s?).

With regards to Avalon I'm unhappy with their 'no bullshit' policy.  By offering refunds Avalon (BitSyncom LLC) is admitting that the 'no bullshit'  policy was a bunch of bullshit.  It's not that chip refunds aren't acceptable; they are just borderline acceptable (At most you'll make 750-800 btc from mining now using 10k Avalon chips -- that's before you start to mine for 1 btc per week ... so unless btc value increases you're not even breaking even btc wise due to power costs - if Yifu disagrees with this assertion I'd love to see his explanation.  The 750 btc was aa very fair price when they were on sale with the 9-10 week deadline.).  For most people, as far as I'm aware, the chips are 40-60% of the cost.  Everything else is the other 40-60% of the cost.  The weakest link here is Avalon - can they now call all the other suppliers for everyone to offer refunds?

Furthermore, as superduh noted, Avalon has provided no evidence of what went wrong nor has provided evidence to disprove other's allegations.  All we're hearing are excuses after excuses and a 'no bullshit policy' becoming 'pure bullshit'.

Sell ASICMiner hardware to fools and make it back?

(Sorry, it was begging to be typed)

His Chi?

Is he in need of spiritual body repairs?

that's why noone should listen to anything you say from now on

- fyi, if yifu released the manufacturing info from TSMC showing what's actually going on i'm sure he may gain his respect somewhat back. this info will likely come out with his assistance or without.
if it's not his fault people are more forgiving. his image and his reputation going into the future is in his own hands. to improve his chi and mend thigns with the community - only the truth can save him some dignity

Still eleven weeks ago.

Roll again?

I don't have any chip orders and you refunded my batch 3 Avalon's (much appreciated BTW!), but if you ordered on the 22nd of June, your ten weeks ended today. You might want to push the calendar typo a bit farther to June 23rd to avoid the bitchfest.

Obviously, just a suggestion.

Kind regard.

Yifu just keep doing what you're doing, all these complaints are just wasting their own time. You're fulfilling your legal duties and fulfilling orders to the best of your ability unless proven otherwise. Apart from the B3 refunds which was a 'it happens' script error. I personally lost 5 figures on B3, but hey what can you do.

I'm aware, I was commenting on him in particular, his order is made on june 24th, I'm not even behind yet.

also there's a typo, the form says 15th, which is exactly 2 and half months ago from today.

Yifu... Start at June 1st and count ten weeks (and then check today's date).  10 weeks on my calendar is June 23rd.

what? with lead time of 8-10 weeks agreed upon ordering, some orders made after june are not even suppose to ship yet, why would we offer refund for them.

it simply says since chips are arriving, we believe we will be on time, if not, a new refund form will be made.

He is offering you chips ASAP or a refund, what more do you want :/ If they're delayed further I'm sure he will refund. If you don't trust his word, then you shouldn't have ordered off him in the first place.

Ya sure they will. SARCASM.

They are late for those June 2nd and late up to late June.

No evidence they have chips and given they have yet to respond to any communications via email, phone, support ticket directly our group is of the right mind to just call the feds. Enough screwing around with these jokers time to get legal on them.

http://www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint
http://www.ag.ny.gov/internet/online-forms

Does this mean if you ordered chips after Jun1 they are going to ship them to you on Wednesday?
 

hard lols. I miss those shows.

You gotta be kidding me?

You have not provided ANY evidence you have the chips you are late on orders still after JUNE 1 and you want to give refunds up to that point. Not going to fly. Refund everyone that has requested it. There is some arbitrary refund there do you not think? Given you are late to deliver to those who ordered AFTER June 1st what makes you think that will be good enough? This will get very ugly. Where is our $70,000 time to call the authorities again. The first FBI threat wasn't enough to get your attention?