I do not recommend anyone order from them again unless they correct their horrible business patterns.
I am still out $2500 in trade-ins. This does not even represent the economic loss in revenue / profit. I am definitely considering suing them and starting a class action law suit. If I go the legal route, I will push for criminal charges at the Federal level as well.
I have timestamps of tickets, emails, and messages recorded. I have logs of transactions received as well. I think it would be quite easy to win a legal case.
Where are you located? I think he registered his business in Nevada.
Not sure what the laws are like over there?