Topic: Avoid BTC-Casino.io at all cost (Read 1772 times)

+1, this kind of shi** gives me red eyes.

They do sound like scam but do you have more evidence, like screenshots maybe, don't get me wrong but this is just a conversation text which could have been made up by anyone. Not saying that you're lying but if you are really honest then just post everything you have, screenshots of this conversation, email you received and sent, Tx IDs of the deposits you made, your account screenies showing the deposit address etc.

Gather all that and make a post in scam accusation section, so others can be properly warned about this and they can avoid depositing anything in that casino.


I really doubt that he'll receive anything back, it looks like the guy who was on support was only one person using different alias and he was just messing with OP because he knew that he had scammed him.

I know how it feels to dealing with clown ass customer support. Hope you get your deposit soon dude.

Your question will be resolved in the near future? This form of sentnce cant help, it sounds like support representative enjoyed of teasing the customer instead of resolving the issue. If im going to be taking care of one of them in the near future i will pull him/her out the phone. Jokes

Whats the point? They put the funds in your account you win and cash out...guess what they wont pay. They are running hacked versions of Netent and Novomatic slots what does that tell you about their integrity.

The moneys gone bro just move on.

I was waiting more than month to get my issue resolved.

Damn they really don't get it. looks Luke they are the whole time copying and pasting with their answers. probably they can't speak English that we'll that they are trying to be polite as possible.

this mothafuckas still didnt respond to my issue regarding the deposit and this after 3 weeks now

DO NOT PLAY IN THIS FUCKING CASINO? this mothafuckas are definitly scamers

Lets spread the word so noone plays there anymore

fucking ukrainien mothafuckas

well the one main downside of bitcoin is the fact trasnactions are irreversible so is the tool of choice for thieves ...

Really, in the past i join to all betting site for bonus . I remember a italian site, now is closed, totobet, i have speak in chat and telephone for many of 2 month for request 50 euro (for their mistake, my bet was delete) and i have received my monet only with a chargeback from visa 

It always happens mate. That's why people have to stick to reputable casinos and not to those shady one's which provide big bonuses. I know these sites pay in the end, but what bums is the wait and the heated arguments. Totally not worth it i would say.

Because you don't speak with italian betting site. Every time i have a problem to site, the chat o the phone conversation becomes a continuous insult especially when have to withdraw 

I agree, there are many skillful people here who'd help you to get more information on him.

According to whois, the site is run from Ukraine, by Viktor Siromashenko.

OP, try also opening a thread in the "scam accusations" subforum, it may get more attention there. This website definitely sounds like a scam.

That casino is a scam site cause:

1. it had 3X rollover limit for every deposit, if players didn't complete 3X rollover, they had to pay 20% of deposit as withdrawal fees, it is a robbery.(now this shit term is cancelled)
2. there are many complaint against this site, all of them got free spins or big winnings, and then the site went down, after they reconnected the site, the site didn't credit winnings for them, and this issue never solved, so it is a scam proof too.

we talking here of a deposit of 0.25 btc which was made 10 days ago, so this site is obviously scamming people

and than the fun part is, they say im angry because i lost money on their stupid site, well i never received my money in the first place

can anyone find out who runs this site??

exactly, as an example if you flip on a chef , he'd probably spit on your food and deliver it late. Always good to handle things calmly. I understand that there's a lot of money involved here so it must've been very hard for OP to hold his cool too. Anyways, most customer supports are trained to get a beating. I've flipped out on many sites, they however always remained calm and cool.

I think I agree with you. Everytime I have problems with any site, I usually talk very cordial to them and until now my problems were alwasy solved and in a decent time. If you flip they stop talking about the issue and start asking you to calm down etc etc,

Not saying you will have less of  a case if you flip, because they need to solve your problem, but they sure use your attitude as an excuse to prolong the problem.

Even if you had got credited the funds to play with and won and requested payout they wouldn't pay it anyways. Now they are just downright stealing deposits. Oh and LOL that they actually have a finance department  As if they are anything other than a one or two man shop.

It's obvious that this is either the worst support ever or they are just trying to scam people away. Either way i'd follow your recommendation and avoid this place...

You both are absolutely right, but what my suggestion is it is better not to bet in casinos because out of 100/ 99 person lose the money , their is nil chance of profit with this casinos and even then if you won they will start to scam with your account and like this problem will come. delay in payments, deposits and giving wrong information about accounts. That is why i never ever refer anyone to go for casino, it is better you can play in sports betting sites.

Agree, never bet blind. A simple search can save you lots of time.

your title is wrong, it is btc-casino.io, not .com, and this casino has bad reputation, you should check the history before you bet there.

8 minutes into the whole thing, you start swearing. that never helps.

edit: they want you to flip out as they think it gives them an excuse to hold your money. i had a similar thing happen at betcoin.ag and in off-shore fiat books. the key is to kill them with kindness, get your money back and never return. keep your cool.

man this site has a team of support full of idiots
how is that possible to not solve a simple problem like this even when you are giving them the transaction details
a big lol for their ( financial department )

lmao worst support ever. .. well we've heard your side of the story ... now its time for them to voice up..

that was very stupid support, how he is thinking XD
like that the site will turn to desert because no one want to lose money in the disposit part 

even if its not scam its still too shitty support to use their casino

If this is real, then this website has really stupid support / it's a scam. If not, you wasted a lot of time faking it

Do you still have no awnser? Sometimes problems do happen and they are solved. You could take it wasy though we were always very agressive with them, that does not help. Not saying it will make things worse, but they sure dont make things any better, so there is no point in doing it.

Anyway hope you get your problem solved. Keep us updated.

did you received any reply from the admin about the money you invested, its not good for site owner to delay the investments.....pressure them...

this idiots are unbelieveable


all this drama for 0.25 btc, its crazy

Here my drama with this idiots continues:

joeblow
and you are a worthless support idiot that isnt able to do anything, you should kill yourself

11:23:06Vlad
But as I said before, you can contact only to customer support manager. If you understood, that's who I am.
I already did everything to haste this process.

11:23:49joeblow
you aint shit, you are a fucking looser thief and scammer plus you sound like a weak girl

11:24:04Vlad
If there are no other questions, I'm going to leave this chat.

11:24:11joeblow
what did you do

11:24:21Vlad
Best regards!

11:24:26joeblow
fuck off
25.08.2015

11:24:46Vlad
Hello, how can I help you?

11:25:06joeblow
i want to know whats up with my fucking deposit

11:25:21Vlad
Already answered for this question.

11:25:38joeblow
you didnt do shit

11:26:04Vlad
Probably your deposit stuck somewhere in transaction process.

11:26:28joeblow
so than get it

11:26:35Vlad
As I mentioned before, I sent a request as my colleagues do it everytime you ask about it.

11:26:37joeblow
whts the fucking hold up

11:27:17Vlad
So the point is that you need to wait for a reply on your e-mail adress.
If there's no more questions, I'm going to leave this chat.

11:27:34joeblow
im waiting since 9 days

11:27:45Vlad
I understand you, Joe.
We do everything to haste this process.
And now you will say like blah blah blah you do it, but there's still nothing on my ballance.
Am I right?

11:29:21joeblow
dude shut tha fuck up and credit my fucking 0.25 btc to my balance
you sound like a lil girl you bitch

11:30:29Vlad
I'm going to leave this chat if you will say something like this.

11:31:26joeblow
show me something different than i might change my behaviour but as of right now you are a lil bitch, thats gone fully retard

11:32:11Vlad
What do you want me to show you?

11:32:36joeblow
my 0.25 btc on my balance

11:33:49Vlad
Joe, as I mentioned before three or four times, I am not responsible for adding cash on players balance.

11:34:32joeblow
we going in circles my nigga, i already know you are a fucking retard

11:34:35Vlad
Please, wait for a reply from our financial department. You will get a message on your e-mail adress.
Thank you for contacting us! Best regards.

11:35:05joeblow
fuck your messge a message aint doing shit, add my balance

11:37:10Vlad
Hello, how can I help you?

11:37:21joeblow
where is my deposit??

11:38:12Vlad
You will be informed through a message on your e-mail adress.

11:38:35joeblow
fuck your email an email aint doing shit

11:39:57Vlad
No, Joe. It's your e-mail, and you need to wait for a letter on your mailbox from our financial department.
I'm sorry for the delay.

11:40:28joeblow
fuck your email an email aint doing shit

Vlad
Hello, how can I help you?

18:29:20joeblow
i made 3 deposits but 2 of them arent showing up

18:29:50Vlad
How much time left since your deposit?

18:30:10joeblow
30 minutes
or more

18:32:13Vlad
You probably need to wait till confirmation ends. Approximate time for confirmation to end could be from 1 to 6 hours.

18:34:02joeblow
speed it up

18:34:14Vlad
I can't.

18:34:43joeblow
1 of those 3 deposits has been credited so how come those other 2 deposits dont show up

18:35:33Vlad
Can you please wait this period of time I mentioned before. If your deposits wont show up, please, contact us.

18:35:59joeblow
i cant wait that long do something

18:36:36Vlad
I can't do something, because I'm not responsible for payment transactions.

18:37:34joeblow
it has already 8 confirmations on the blockchain, than connect me with someone that knows whats going on

18:38:33Vlad
You can contact btc customer support.

18:38:44joeblow
how do i do this
hello
What happened to you, did you die all of a sudden
what fucked up support is this here

18:44:45Vlad
Joe, as I mentioned before, you just need to wait till the confirmation ends.
After this, deposit will show up on your balance.

18:45:04joeblow
it has 8 confirmations already

18:45:19Vlad
As I said before. The confirmation time is from 1 to 6 hours.
Do you have any questions I can help you with?

18:45:41joeblow
i want to talk to someone that knows what hes talking about

18:45:53Vlad
You think I don't understand what I'm saying?

18:46:03joeblow
yes

18:47:47Vlad
Can you prove it?
As I mentioned before, I'm not responsible for the confirmations, because it's automatic.
If there is no more questions, I'm going to leave this chat.
Thank you for contacting us! Best regards, customer support!
16.08.2015

20:58:59Aleksey
Hello, how can I help you?

20:59:04joeblow
i made 3 deposits but only 1 deposit showed up, those other 2 deposits already show 16 confirmations on the blockchain 17hHsdVh11vYnQNbp45Gx9SCZa4n7qJV8A 13x8FMmqCv75SB2vNi7rfX3yR8zPH2SWda

21:01:13Aleksey
Enter the sum of all payments.

21:01:18joeblow
0.25

21:02:41Aleksey
I have sent a request to our financial department.

21:03:28joeblow
so how long does it take till they get something down

21:05:27Aleksey
While such information is not

21:07:01joeblow
what?

21:07:31Aleksey
This may take several hours and several days.

21:08:16joeblow
several days are you guys retarded, what does it take several days for

21:11:38Aleksey
Because payment confirmation may be such a delay.

21:12:16joeblow
this matter can be taken care of in 2 minutes, take your fingers out your butt and do something about it

21:14:51Aleksey
The financial department is doing to speed up payment.

21:15:30joeblow
speed up payment?? i already wait since 25 confirmations, so where do you speed it up

21:17:46Aleksey
Confirmation of payment we do not spend. Such an amount of evidence - the requirements of the payment system.

21:18:21joeblow
what you talking about
If the amount of deposit does not exceed mBTC 15, your payment will be processed upon the first confirmation.
i already wait since 25 confirmations so whats up

21:21:12Aleksey
Please send the information about this event on our mail. [email protected]

21:21:47joeblow
whtfor, how come you clown cant help me, it says im talking to support
right now
what kind of support are you

21:23:32Aleksey
At the moment, we can not provide you with information on your subject. Therefore, please write to our mail.

21:24:03joeblow
I already provided all the information you need
and you still cant do anything, you are a totaly worthless support

21:28:39Aleksey
Your question will be resolved in the near future.

21:29:18joeblow
near future?? I want this shit to be taken care of now you worthless wierdo

21:32:25Aleksey
Thank you for contacting us. We are glad to assist you. For further information or if you have any questions please do not hesitate to contact us 24/7. Casino administration
16.08.2015

21:34:50Dmitriy
Hello, how can I help you?

21:35:36joeblow
i made 3 deposits but only 1 deposit showed up, those other 2 deposits already show 30 confirmations on the blockchain 17hHsdVh11vYnQNbp45Gx9SCZa4n7qJV8A 13x8FMmqCv75SB2vNi7rfX3yR8zPH2SWda

21:36:20Dmitriy
One minute, please.

21:38:30joeblow
thats now 2 minutes

21:39:19Dmitriy
Joeblow, we have sent a request to financial department. Please, wait for an answer on your e-mail.

21:39:45joeblow
take care of it now

21:41:08Dmitriy
Financial department doesn`t working now.

21:41:23joeblow
how come
you dont even speak english correctly, this is a fucked up looser casino
i never come here again to this lowclass casino because the support here is for ass, never seen such an incompetent bunch in my whole life

21:48:17Dmitriy
Do not worry, your issue will certainly be resolved.We apologize for the inconvenience.
Maybe you have any other questions I can help you with?
Thank you for contacting us. Should you have any questions, please contact us again, we will always be happy to help you. BtcCasino CS.
17.08.2015

17:32:05Vlad
Hello, how can I help you?

17:32:21joeblow
Im still missing 2 Deposits worth 0.25 BTC
I made those 2 Deposits last night but I havent received nything yet

17:33:49Vlad
Ok, Joe.

17:34:08joeblow
what is ok supposed to mean???

17:34:19Vlad
Can you please fill the request?

17:34:20joeblow
where are my fucking deposits dude
Hell no, I already sent 5 emlails to your fucking support, so go and do something about it

17:37:08Vlad
Joe, I do understand your anxiety. The thing is your request has been already sent to our financial department.

17:38:12joeblow
fuck your retarded technicl department, this mothafuckas re so dumb they seriously told me that 4 Deposits have been credited which i already know, BUT 2 Fucking Deposits are still missing.
So take your fucking fingers out your butt and credit them to my fucking account you scumbags
I already sent you 3 messages with the blockchain details

17:39:35Vlad
Now you need to wait till our financial department will work out your requests.

17:40:35joeblow
Fuck your finacial Department, it says on your fucking site that Deposits with less than 15mBTC are credited upon the first transaction, now they have more than 80 confirmations but I still dont see them on my account

17:47:59Vlad
I do understand your anxiety, Joe.
You will be informed on your e-mail adress, when financial department will see the request we already sent.

17:57:53joeblow
when does this fucking financial department worjk?? All of this happened yesterday and you wnt to tell me tht this fucking financial Department still has no time to look at this
fuck them

17:59:10Vlad
Our financial department works from 10:00 to 18:00 GMT.

18:03:12joeblow
so how come they didnt take care of this matter today
you cant answer or what

18:09:05Vlad
Please, hold on.

18:09:36joeblow
im not holding on, im waiting since 24 hours for my fucking deposit so you dont think i was holding on long enough

18:09:58Vlad
Probably, your request will be reviewed tomorrow.
Sorry for the inconveniences caused.

18:10:12joeblow
what tha fuck does probably mean
fuck your sorry ass, do something about it

18:10:50Vlad
I already did.

18:11:03joeblow
did what, what tha hell did you do??

18:11:23Vlad
As I mentioned before, I sent request again.

18:11:43joeblow
but that didnt do anything for me so do something that helps me

18:12:08Vlad
I am not responsible for deposits loss.
Financial department will take care of that.

18:12:21joeblow
i know you just a sorry ass
financial department had all day to look at it, what did they do??
nothing absolutly nothing

18:13:31Vlad
Do you have any further questions I can help you with?

18:13:56joeblow
any further questions, help me with what i told you to help me with, you cant even do that
since you bitchas cant help me I will write bad reviews about your shit casino on the Bitcointalk forum

18:23:09Vlad
You could do it if we wont help you in future.

18:26:00joeblow
well I already did
https://bitcointalk.org/index.php?topic=1154976.new#new
and i will keep writing bad reviews about your shit casino on reddit and 4chan aswell

18:28:59Vlad
I hope you will get your money as soon as possible.
Thank you for contacting us! Best regards, customer support!
17.08.2015

18:30:55Aleksey
Hello, how can I help you?
Thank you for contacting us. We are glad to assist you. For further information or if you have any questions please do not hesitate to contact us 24/7. Casino administration
17.08.2015

18:36:13Aleksey
Hello, how can I help you?

18:36:15joeblow
https://bitcointalk.org/index.php?topic=1154983.new#new

18:36:44Aleksey
How can I help You?

18:36:56joeblow
you cant
Im just lettign you know that we will bring down this scam casino

18:38:12
Чaт зaвepшeн
19.08.2015

20:32:18Nikolay
Hello, how can I help you?

20:32:59joeblow
i had 3 dayus ago an issue regarding my deposit, so how come you fuck ass arent able to get that shit right so far

20:35:22Nikolay
We have not yet received a response from the finance department.

20:35:48joeblow
did you ask about it

20:40:19Nikolay
We've sent a request right after your statement.

20:41:51joeblow
that was 3 days ago, did you ask whatr ahappened about it

20:43:48Nikolay
OK, I'll resend information about this issue to the financial department. I hope that it will speed up the process.

20:44:50joeblow
id on tcare about you sending anything because this fucking financial department is to busy not doing anything, so get that issue taken care of mothaafucka
what fucking retarded casino is this anyways, are here only fucking retards working?? are you a retard dude

20:48:24Nikolay
Please don't use any abuses in the dialogue process. Otherwise I will have to finish the chat.

20:49:31joeblow
uhh uhh Im so scared, all i get out of you mothafuckas is that you piece of shit scammers are sorry, so fuck you and your fucking chat youpiece of shit, aslong as you mothafuckas stole my money i have every right on this world to talk shit, bitch
so go and turn off your chat you fucking clown
fucking bitch

20:51:22Nikolay
OK. Thanks for contacting us. Best regards, BTC-casino support team.
24.08.2015

19:39:01Stanislav
Hello, how can I help you?
Hello, how can I help you?

19:39:10joeblow
whats up with my deposit

19:42:23Stanislav
We haven't got an answer yet. You will get an answer to your email adress.

19:42:55joeblow
you seriously go on my nercves with your fucking weak ass excuses
its been 8 days for fucking 0.25 btc deposit, you guys are fucking idiots, complete retards, i seriously never seen such incompetent idiots as you guys are

19:52:07Stanislav
Joeblow, we are sorry for this delay.

19:52:37joeblow
bla bla bla shut th fuck up and give me my money

19:53:02Stanislav
Please, don't use abuses or I'll have to leave the dialog.

19:53:29joeblow
bla bla bla shut th fuck up and give me my money

19:54:24Stanislav
Thank you for contacting us! We are always ready to answer on your questions! Best regards, support team!

10:33:27Vlad
Hello, how can I help you?

10:33:37joeblow
Whats going on with my deposit

10:36:15Vlad
Please, hold on few minutes.
What's wrong with your deposit?

10:44:55joeblow
i never received it

10:46:03Vlad
When have you did deposit?

10:46:24joeblow
9 days ago
answer bitch, whats up with it
what takes so long retard??

10:58:08Vlad
Please, stop abusing like this.

10:58:35joeblow
than give me my money you fucking idiot

10:59:02Vlad
I can't give you your money, because I'm not responsible for cash applying process.

10:59:27joeblow
than who is and how long will it take

10:59:55Vlad
I will send a request to our financial process to haste this process.

11:00:11joeblow
i heard this 1 week ago
every day the same lame ass excuses

11:00:58Vlad
I do understand your anxiety and we are really sorry for a delay.

11:01:26joeblow
bla bla bla, if you so sorry than tell me what you have done so far regarding my issue

11:03:55Vlad
As I mentioned before, I sent a request to our financial department. That's everything I can do for you, and I hope this was the last time you came here and ask us about your deposit. I really hope it will appear on your balance as soon as possible.

11:04:18joeblow
i have heard this crap before
and nothing has hppened so far
connect me to your financial department

11:06:35Vlad
This is impossible.
You can only contact to customer support manager.

11:07:22joeblow
how come you dont give me some bonus or a compensation for all this drama that you idiots cused

11:08:23Vlad
Stop calling me like that. I try to help you, and now you act like this.

11:09:00joeblow
how do you help me, im waiting since 9 days, so dont come at me with your weak bullshit
im trying to help you, blabla bla, you didnt do shit to help me

11:10:10Vlad
That's the way you this so, but you're thinking incorrect.
I already did everything to haste this process.

11:10:27joeblow
you did nothing
all you do is crying about how i call you, grow yourself some balls you sound like a weak girl
compensate me with some free gmes or anything

11:17:44Vlad
Now you need to wait for a reply from our financial department.

11:18:05joeblow
compensate me with free gmes

11:18:31Vlad
You will get your deposit as soon as possible.

11:18:53joeblow
you said this last week, tell me something new

11:19:42Vlad
There is no new information about your deposit. As I mentioned before, wait for a letter on your e-mail adress from out financial department.

11:20:17joeblow
so you dont even want to compensate me while i have to wait

11:20:47Vlad
If only I could, Joe.

11:21:23joeblow
than let me talk to someone who can do something for me, if you such a looser

11:22:16Vlad
You're such a nice person, Joe.