Support responds with template answers (like: We know about your problem and referred it to the technical department). I have 8 BTC at my account balance and it looks like they are scammers.
Bitcointalk is my last hope for a positive outcome. The next step will be to contact the police (I know the name of the Betmatch CEO)
My balance https://sun9-16.userapi.com/c857132/v857132961/5666b/bhshUyj_ZOY.jpg
Pending withdraw https://sun9-47.userapi.com/c857132/v857132961/56673/7HgPlNUul_k.jpg
I found these complaints and accusations for your project, maybe your project is considered invalid or deceiving others. This is right before you ask and submit an appeal for your account.