Barclays Bank received the most complaints in the first half of 2016 of all financial services firm, according to latest figures from the UK financial regulator.
The Financial Conduct Authority said that between January and June Barclays complaints increased 3% from the second half of 2015, reaching 287,463.
HSBC was the only other big five High Street banks to see complaints increase. HSBC’s complaints also rose 3% to 124,891. Lloyds Bank, however, saw complaints decrease 7% to 213, 163, remaining second to Barclays.
Barclays has taken steps to improve customer service, the banks says, like the introduction of voice security technology.
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Topic: Barclays Bank Leads UK Financial Firms in Complaints (Read 248 times)
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